Quoteline Direct Reviews 

6,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who take the time to explain policies thoroughly and guide them through every step. Many consumers also appreciate finding very competitive pricing alongside efficient renewal procedures that make managing insurance completely hassle-free. However, some customers noted that high administrative fees and unexpected extra charges can significantly increase the overall costs. A few reviewers also mentioned difficulties with website navigation, communication issues, or unhelpful responses from certain representatives. Despite these specific concerns, people generally find the overall service reliable and beneficial for securing coverage.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their calls. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, noting that staff are consistently polite, helpful, and... See more

Customer service

People report positive experiences with customer service, noting that representatives are prompt, efficient,... See more

Price

Clients share positive opinions on price, consistently finding the quotes to be competitive, affordable, and... See more

Subscription

Customers consistently note positive experiences with subscription renewals, highlighting the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Noah was very helpful, knowledgeable abd patient when i requested an insurance quote recently. We were on the cusp of maybe selling our campervan so wanted to delay renewal until the last minute. He... See more

Rated 5 out of 5 stars

After buying the policy online I needed to make adjustments by phone. The phone was answered within a couple of minutes by an actual UK based employee of the company who was polite and professional an... See more

Company replied

Rated 5 out of 5 stars

We needed to set up insurance cover for our campervan and were referred to Gallaghers by our previous insurers, LV. We spoke to Noah Gilligan who talked us through the quote and took time to make s... See more

Rated 5 out of 5 stars

Excellent service. Moving from LV as they no longer do Motorhome insurance and Gallagher’s were great, very competitive price and call backs came when they said they would. Thank you Noah for all yo... See more


Company details

  1. #151 of 176 best companies in Insurance broker

Written by the company

Quoteline Direct is one of the UK's oldest and best-loved car insurance comparison sites with access to many of the country's leading low cost car insurance products. As well as providing cheap online car insurance quotes we also specialise in home ins...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,708)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rapid response

Rapid response

10 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Company easy to deal with

Company easy to deal with. They send reminders well ahead of time.

7 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

We were transferred to this company…

We were transferred to this company from LV to insure our motor home. They very helpful and the quote was reasonable

17 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

The speed and ease of insuring my house…

The speed and ease of insuring my house and contents also extremely competitive price.

10 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Debit card update

Really happy with the insurance that they sorted out for me.
But, I did find that all of the bits that they have to read out a bit too much, that did make me feel like hanging up on them. So was on the phone a long time just to change my debit card details.

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

👍🏻 great got the right product

👍🏻 great got the right product

7 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Helpful reliable company who made it…

Helpful reliable company who made it easy for me to get the right quote

7 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 4 out of 5 stars

Information was provided accurately and…

Information was provided accurately and timely

7 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars
Quoteline Direct logo

Reply from Quoteline Direct

Good morning,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Helpful staff and have never had to…

Helpful staff and have never had to wait long to get through to speak to someone when needing support. Email communication always clear.

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

After many years of searching for taxi…KMcH

After many years of searching for taxi insurance my experience was one of simplicity. The agent I spoke with was informative and listened to my requests, dealt with everything quickly but professionally while offering a very competitive quotation which I proceeded with. All the paperwork followed the same day. Seamless and efficient.

14 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Easy RenewalRenewal …

Renewal quote was competitive and I did have to speak to them to clarify a couple of points which was quite easy with friendly staff.

13 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Excellent service and very…

Excellent service and very understanding regarding paper work that is required when you are still awaiting it from dvla etc

13 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Only company I have used for my taxi…

Only company I have used for my taxi insurance.
Always hope to get Owen on the phone as he is a stand out representative of the company.
All of them are good but he is great.

7 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review for Owen! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Tyler Colquhoun

Tyler Colquhoun

13 November 2025
Unprompted review
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review for Tyler! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 1 out of 5 stars

Charged me over £35 to change my…

Charged me over £35 to change my address, even know my policy was up for renewal in 5 days.

13 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for your feedback. We understand your concerns regarding the change in premium. Unfortunately, insurance premiums are determined by the insurers and are influenced by various rating factors, including your address. Even with only a few days remaining on your policy, adjustments to the premium can occur based on these factors. We appreciate your decision to continue your insurance with us and appreciate your understanding. If you have any further questions or require assistance, please do not hesitate to reach out to our team.

Kind regards,
Olivia

Rated 5 out of 5 stars

Good communication.

Good communication.

6 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

I like Quoteline

I like Quoteline, the only thing that is tricky is the paperwork should be clearer.

6 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team! Please call us if you have any queries with your documents.
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

Rated 5 out of 5 stars

Quoteline makes life easy…

Quoteline takes the hard work out of renewing by checking for best deal makes life so much easier to have it sorted for you and you can rely on them to keep you informed.

5 November 2025
Quoteline Direct logo

Reply from Quoteline Direct

Good afternoon,

Thank you for taking the time to leave a 5* review! We appreciate your positive feedback and are so pleased that you were happy with the service provided by our team!
Please recommend QuotelineDirect your friends and family

Kind regards,
Olivia

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