QVC UK Reviews 372,661

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. #98 of 201 best companies in Online marketplace
  2. #42 of 85 best companies in Beauty supply store
  3. #290 of 624 best companies in Clothing Shop
  4. #170 of 283 best companies in Fashion accessories shop
  5. #253 of 373 best companies in Gift shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
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1-star

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Rated 1 out of 5 stars

THE WONDERFUL QVC. NOT!!!If you ever need a repair with your…

If you ever need a repair with your diamonique rings don’t not allow QVC to fix then
I bought 2 rings that eventually needed repaired because the stones fell out. I called QVC to purchase the rings again, as I loved them…and I was wanting them for a future family wedding abroad but I was advised to get them repaired and not to buy replacements.
HenceQVC sent me envelopes to place the returns in ( at my expense)and I sent them off in January 26 ….. they should only take 6-8weeks but my rings weren’t returned to me until April 26th (needed then for a wedding abroad. 2days short of my flight).
With excitement and relief I opened the envelope to one of my rings not repaired.
The unrepaired ring blatantly sat in a box wi the missing stones stating at me.
I called and was stupidly told maybe the stones has falling out and we’re either in the ring box or in the envelope.
Than was emailed to say there should be a letter to say the ring can’t be fixed.
No letter. No loose stones.
I am fuming .
The subsequent calls and emails, were very impersonal.
QVC. I’m not happy. Will not be recommending anymore. RATNERS comes to mind ( if you know you know)

24 April 2026
Unprompted review
QVC UK logo

Reply from QVC UK

Hi Maria,

We're really sorry to hear about your experience with the repair of your Diamonique rings. It’s disappointing to know that the rings were not repaired as expected, especially given the importance of the occasion. We understand how frustrating this must be.

If you haven't been in touch already, please email us at customer_careuk@qvc.com with your order details so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

Leather bag

Great product quick delivery

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Anderson,

Thanks for your review! We're thrilled to hear you loved the product and that it arrived quickly.

QVC Customer Care

Rated 5 out of 5 stars

Replacement of stone from engagement ring

One of the stones from my engagement ring. Id worn it for several years and didn't even know QVC offered a repair service so when I got a reply to my email querying how to replace the missing stone I was buzzing.
I sent the ring away, and it was returned as good as new within the specified 12 week turnaround period.
I am absolutely delighted to have this beautiful ring back and so grateful for the amazing service of QVC and their phenomenal aftercare.
Thank you!

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Lesley,

Thank you so much for your wonderful review! We're thrilled to hear that you were delighted with our repair service and that your engagement ring is as good as new. It's fantastic to know that our aftercare met your expectations and that you're happy with the outcome. We appreciate your kind words and your continued trust in QVC.

QVC Customer Care

Rated 3 out of 5 stars

When products are on easy pay code you…

When products are on easy pay code you need should be displayed on screen

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Susan,

Thanks for your feedback. We appreciate your suggestion about displaying Easy Pay codes on screen. We'll pass this on to our team for consideration.

QVC Customer Care

Rated 5 out of 5 stars

I’m partially sighted but your staff…

I’m partially sighted but your staff were very good

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Kath,

Thank you for your kind words! We're delighted to hear that our staff were able to assist you effectively. Your feedback is greatly appreciated.

QVC Customer Care

Rated 5 out of 5 stars

Another Great Item from QVC

Extremely easy to order on my phone, delivery within days from a friendly delivery lady.
As usual, exceptional quality from QVC - thank you.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Jill,

Thanks for your lovely review! We're thrilled to hear you found ordering on your phone easy and that your delivery was prompt and friendly. It's great to know you're pleased with the quality of our products.

QVC Customer Care

Rated 5 out of 5 stars

Just a brilliant company to buy from no…

Just a brilliant company to buy from no hassle great products great easy pays and returns policy

21 April 2026
QVC UK logo

Reply from QVC UK

Hi MS VICTORIA DANIELS,

Thank you for your wonderful review! We're thrilled to hear that you enjoy our products, Easy Pay options, and our 60-day money back guarantee. Your satisfaction is our top priority, and we're glad to know we're meeting your expectations.

QVC Customer Care

Rated 5 out of 5 stars

Particularly super fast delivery

I purchased this item on the phone and I wanted to clarify a point, and I found the contact charming and helpful. It was rather important I received this product super fast and that is exactly what happened GREAT

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Trish,

Thanks for your lovely review! We're thrilled to hear that you found our phone service charming and helpful. It's great to know that your item arrived super fast and met your expectations. We appreciate your feedback and look forward to serving you again soon.

QVC Customer Care

Rated 5 out of 5 stars

Leaves my feet in good condition relief…

Leaves my feet in good condition relief from any Itching and dry skin also helps with some fungus I have under my toe nails,I treat them but this cream makes a big difference to how my feet look and feel especially this time of year wearing open sandals very pleased cream them every night.

20 April 2026
QVC UK logo

Reply from QVC UK

Hi Sandra,

Thanks for sharing your experience! We're thrilled to hear that our cream has made such a positive difference for your feet, especially during sandal season. It's great to know it's helping with itching, dry skin, and even some fungus. Keep enjoying those open sandals with confidence!

QVC Customer Care

Rated 5 out of 5 stars

Fast delivery great price for the dress…

Fast delivery great price for the dress I brought as it is still double the price direct from sosandar. Would recommend this company

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Suzanne,

Thanks for your lovely review! We're thrilled to hear you enjoyed the fast delivery and great price for your dress. We appreciate your recommendation and look forward to serving you again soon.

QVC Customer Care

Rated 5 out of 5 stars

I have been making varied purchases for…

I have been making varied purchases for family birthday presents. They have all been well received ordering and delivery have been excellent as usual

9 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Carol Catterall,

Thank you for your lovely review! We're thrilled to hear that your family birthday presents have been well received and that our ordering and delivery service met your expectations. We appreciate your continued support and look forward to serving you again soon.

QVC Customer Care

Rated 4 out of 5 stars

Delivery and selection.

Delivery is getting quicker which is good. Evri do a great job in my area.
Selection is becoming broader however prices are increasing and quality doesn't always follow. Quality control needs to be looked at. Presenters do a good sell but often they disappoint.

23 April 2026
QVC UK logo

Reply from QVC UK

Hi Barbara,

Thanks for your feedback! We're glad to hear you're happy with the quicker delivery and Evri's service in your area. We appreciate your comments on our selection and pricing, and we'll pass your feedback on to our products team to ensure we maintain the quality you expect. Your insights on our presenters are also noted and will be shared with the relevant team.

QVC Customer Care

Rated 5 out of 5 stars

Cheapest

Been shopping with QVC fo decades and will continue to shop here for the excellent choice, prices and the best customer service.

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs SBR,

Thank you for your kind words and for being a loyal customer for decades! We're thrilled to hear you enjoy our choice, prices, and customer service. We look forward to continuing to serve you.

QVC Customer Care

Rated 4 out of 5 stars

Always friendly helpful staff a…

Always friendly helpful staff a pleasure to deal with

12 April 2026
QVC UK logo

Reply from QVC UK

Hi Elaine,

Thanks for your kind words! We're delighted to hear that you've had positive experiences with our friendly and helpful staff. We look forward to continuing to provide you with great service.

QVC Customer Care

Rated 5 out of 5 stars
QVC UK logo

Reply from QVC UK

Hi Mavis,

Thanks for your lovely review! We're thrilled to hear you found the ordering process easy and the delivery quick. We appreciate your feedback and look forward to serving you again soon.

QVC Customer Care

Rated 5 out of 5 stars

Quick and easy

Quick and easy

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Sue,

Thanks for your review! We're delighted to hear you found the process quick and easy.

QVC Customer Care

Rated 5 out of 5 stars

THERE WAS AN ERROR WITH THE DELIVERY OF…

THERE WAS AN ERROR WITH THE DELIVERY OF AN IAM WHCH WAS RECTIFIED BY A VERY POLITE AND FRIENDLY LADY. IT IS A LEASURE TO DO SHOPPING AT SUCH A CARING AND EFFICIENT COMPANY.THANK YOU.

12 April 2026
QVC UK logo

Reply from QVC UK

Hi Mr Ledger,

Thank you for your kind words! We're delighted to hear that our team was able to rectify the delivery issue promptly and that you had a positive experience with us. It's always a pleasure to serve such wonderful customers.

QVC Customer Care

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