Riese & Müller Reviews 

They helped out really quick and effective. Bless!

Terrible bike. Awful geometry causes bruising on legs due to rear end of bike jutting out from the side of the seat post hole, and pedal strikes due to bottom bracket being too low, and mismatched hardware that has no chance of achieving maximum speed. No idea why this bike was produced. Paperwork not sent for DVLA registration, took months to sort out, no one seemed to know what they were supposed to be providing. Glad the bike is now sold. I can honestly say, of all the ebikes I've owned, this was by far the worst one.

Edit to add detail: unfortunately their investigation comprised of sending me a big list of reasons why it was all my fault their bike was terrible. Apparently my body is the wrong shape.

Oh dear. These are the actions of a company in the throes of death. Why don't you put the resources you've shovelled into hassling people who leave reviews into actually making sure your products leave the factory in a decent state. 3.7 says it all really.

Second edit: see, they're at it again. It's my fault for perceiving it wrong, it's the dealers fault for not replying. I didn't ask you to conduct an investigation, you've forced it on me. I offered you images so you could see the issues, but you ignored me. You're not interested in doing an investigation, this is damage limitstion. You're making yourselves look absolutely terrible, just stop!

I needed a replacement fender for my R&M, I contacted them by email and not only did they respond very quickly and well, they sent the part to my home for free. Incredible, very satisfied.

I researched ALOT before I bought a Riese and Muller Nevo GT various e-bike. The locked in situ BOSCH battery was stolen when my bike was parked outside. I was surprised to learn after this incident how expensive a replacement battery is and how easy it is to overcome the ABUS battery lock. A child with a simple screwdriver and minimal effort could get the battery out in under 1 minute. This is a design flaw. I contacted R&M and was shut down my customer service. I even gave them a video showing them how easy it was get the locked battery out. I tried contacting the CEO but no response. I was disappointed by the poor customer service of a brand that is highly regarded in the industry so I would advise not to by.

Worst bike I ever had. Purchased Charger4 GT Vario last year and had nothing but problems with the bike. Some issues had to pay to sort out month after purchasing bike. Enviolo hub keeps braking, bad design handlebar stem (flexing), rubbish front fork, useless seat post shock absorber, had defective, crank arms, motor grinding under heavy load during steep climbs. Very heavy and overpriced for what it is. So far I had hub replaced once and crank arms under warranty. They will not do anything about Bosch motor and they will not replace hub again so next hub I will have to buy myself. My old Merida 120 is way nicer and never had any problems with it. I would stick with popular brands.

Very pleased with my bike after almost 8000 km in 1,5 years. I have only had one issue and it was solved on warranty, with regular maintenance the bike just rolls on all year round, despite snow and ice several months a year here in Northern Europe.

I purchase a Nevo 3 with Rohloff on March 2nd 2023. The bike was initially superb and I was out most days on it. However, on March 14th 2024 (1 year and 10 days old), it failed with error code 550. I took it back to the R&M dealer who sold me the bike for a warranty repair and, six weeks later, it is still there. Dealer has apparently struggled with parts from Germany ( wrong parts x3 times) and I have lost confidence with both R&M and the dealer to repair my e-bike. I’m beyond annoyed and no longer a happy customer.
Update 11th April. I now have a loan bike to keep me active but still without my own R&M. Now into the 9th week and still not resolved

While staying with my daughter in Germany I rode her Load 60 and Packster 70 cargo bikes. I was surprised at how comfortable and fun they were to ride! They were easy to navigate in traffic...I'm 65 years old and thought it was going to be difficult to handle, but I was amazed at how fun and safe the ride always was. I would love to have one here at home on NJ's east coast.

I am very disappointed by the low quality of the parts. Bike is not even 2 years old, paint is peeling off, the saddle is getting loose, brake discs were corroded after only 2 months of use, and now in the last 3 months, I had to change a gear (belt just dropped off), one of the acceleration cables and one week later, the whole acceleration system needed to be changed.

I bought a R&M cruiser 2 mixte. Most expensive bike I ever bought, but also the worst one I ever owned. It arrived broken at the store. Carrier broke off twice, battery is not properly installed causing the motor to turn off with every bump, seat detaches all the time. Time for ordering new parts is very long, average waiting times for my bike to get fixed is around 3 weeks because the store has to wait for new parts. Average usage time before my bike breaks down again is 3 days.

Very helpful I have a 20 year old birdy that I want to keep using.
Manage to get parts five stars

WARNING about R&M Homage dual battery Bicycles and Bosch systems, look this after 5 months of use, first 2months I have to change the motor make noise now I have to change the Motor Bosch again make noise again, loose the eShifth very often,loose air in the back suspension shock,covers from the battery fall down on the street when I ride,Water get inside the switch (made in China) BRC351,tension spring get very rust after I ride on the rain,if I use 50psi on the tires it touch the screws in the front and back under the fenders, BIG MISTAKE to pay Cad$17000 for this shi... brand

very efficient and reactive support from Customer Care Team: clear explanation and solution provided just 4 hours after my email.
congrats!

I took delivery of my Nevo3 GT Vario in November 2020. Now in my 70's I am new to e-bikes and originally had one from a different manufacturer but decided to upgrade. Am I glad I did! The difference was noticeable from the very start. All I can say is that this is money well spent. The bike performs flawlessly and is exceptionally comfortable to ride. The build quality is very high. I go on holiday with it both in the UK and France and the Netherlands (of course!). Who needs a car? I also use it to do shopping, visit people and go to local events. It really is an all round bike.
However, I would strongly recommend that you buy from a local dealer who really does know about these bikes and can service them and deal with any problems. In my view this is essential if you are in the UK.
Now, three years later, the bike still rides as if it were a new one.
PS. Get a GPS tracker device fitted inside the bike. You are spending a lot of money. If it is stolen, you won't regret having done this and believe me I know!!

I appreciated the descriptive, open response to a difficult situation and the timely follow-up after.

I own a wonderfull R&M Superdelite HS GX Rohloff.
A very exepensive bike, and a perfect ride, but....
I have driven it for only 500km's in the first year, and only once in the rain, now there's rust under the headlight, the spring from the belt tensioner and the breakdisks. The rubber bands on the pannier have never been used and are starting to crack. The bike once switched itself off and took 5 minutes to turn it on again. When I ride on rough roads there's some kind of crackling sound around the seat. The cap from the charging port has come off after only a few charge cycles.

Not major things, but on a bike like this everything should be perfect. Customer service is bad, I've sent an email to R&M and I haven't received any reply.
I'm in Holland, I've bought the bike and since then moved to the other side of the country, I don't know if I just can go to any R&M dealer for warranty or that I have to return to the shop I bought it from.

Because of no help from R&M, unfortunately I will have to give only one star, when my problems will be resolved I'm happy to review this score.

--UPDATE 20-7-23--
My bike is only 9 months old! I assume it is not out of warranty in less than one year??
Thanks that you will send me the parts that broke in only a few months.
I'll contact a dealer for the other defects, and when everything gets resolved, I'll update my review again.

Awesome product.

Been riding my Load 60 Rohloff, no doubt the best choice ever made as car replacement. Great components, great experience.

Hi
Mailed You on the 8/6..no answer!
Ordered an Urban 5 on the 23/3 2023 via Elovelo,Stockholm,
They contacted you and was told that I shold get the bike in the beginning of May.
Delayed by 6 weeks!When will I get the bike?
Some compensation would be ok!!
Mats Bisander

Brilliant bike (Charger GT 4), but ridiculously bad website.

The bike is amazing. everything just feels high quality and strong.
The website is just ridiculous. Really slow due to the unnecessary animations everywhere, bad photo's/images that don't really show the bike and it's difficult to find the differences between configurations.
Their MyBike registration system (for extended warranty) just plain doesn't work (some error about incorrect frame numbers/codes, while I entered them correctly) and the website in general has all sorts of awful user interface decisions and simply doesn't work on mobile phones.
Their customer service via telephone is pretty good. I was transferred 2 times because I needed an english-speaking agent, but that took only a few seconds (no waiting time). He was then able to register my bike for me. The entire call took only a few minutes and was a good experience.

I have been sold a bike with serious safety issues, putting my daughter in danger. 5,000 euros thrown to the trash.