Rabbit Hutches Reviews 

Extremely rude customer service. They sent me an extremely blunt and rude email when asking for advice on fitting their run to one of their hutches. Customer service is obviously not high on their agenda. Fiddly to build and expensive for the quality. AVOID and use a more polite and customer friendly company as I will in future.

Edit: i wrote this in 2019, they replied at the time with a relatively rude response. They have changed their response twice today, 6 years later, to make themselves look better. Be careful.

My personal experience with this company was extremely awful! The hutch I ordered arrived damaged in more than one place and the hutch itself was so top heavy and the bottom so flimsy that it FELL OVER with my rabbits inside!!

When I contacted the company about it they were nothing but rude, accusing me of lying about how the hutch fell over and insinuating that there was more to it, which there wasn’t! Not only that, they didn’t once ask if my rabbits were okay which tells me that they don’t care about the welfare of our pets at all!

The emails I got back from a guy called Mike were so rude and inconsiderate that I would never ever go back to them based on that alone, it was uncalled for and not helpful at that time when I had almost lost my rabbits.

It literally took almost a month to get my money back, and even then I had a hard time getting it back. I had to resend many of my emails just to get a response and the fact that they don’t have a phone number isn’t not only painfully annoying but very fishy, now I know why!

They also told me I wouldn’t find a better quality hutch for that price anywhere else but I literally ended up paying less money for an amazing quality hutch which was handmade for me.

Overall, awful quality, way overpriced and they have no customer service skills whatsoever. There were no positives to my experience, none.

Rabbit Hutches have provided us with excellent Customer service as well as a superior hutch for our rabbit. Quality of the product is first class with strong wood and wire and very easy to assemble. We also bought the hutch cover and run cover, both of which are also of a high standard and fit the products well. In our opinion these are good value for money given the superior size and quality. We have a very happy bunny in her 5 star accommodation and have just ordered an additional run for the rabbit as we were so impressed.

The hutch Arrived quickly, was easy to put together. The fittings are of top quality and the design means you have good access to your rabbit. The rabbits themselves seem comfortable and there is a good amount of space. We purchased the Windsor with run and the cover. an excellent hutch well made easy to assemble and of top quality! I have no complaints and would highly recommend to others.

I just wanted to say what an amazing hutch you have provided.

10/10 bought a Balmoral Rabbit Hutch for my daughter who absolutely loves it.

Great design, a lot sturdier than any other hutch I have purchased. The wood seems to be of a good quality and comes with a base coat which we will treat in the next few days.

Customer services was second to non, Responded to every email within 1 hour. Absolutlely fantastic.

Well done Rabbit-Hutches.co.uk, I will definately recommend your company.

Probably the best Hutches that money can buy compared with the rest and we have seen a few before we bought from yourselves! Easy to order and excellent customer service, prompt delivery, arrived when they said it would.The hutch we bought looks fantastic and provides plenty of room for our two dwarf bunnies. Would definitely recommend.

BEWARE - MOST OF THESE HUTCHES DO NOT CONFORM TO RABBIT WELFARE GUIDELINES. A friend bought one of these for me years back and I was shocked at how little my rabbits could move! I learned the error of my ways after a few days and gave it to someone to keep a couple of hamsters in. Keeping rabbits in small hutches is a thing of the past. Think about spending your life in your larder or airing cupboard where you have no room to run about or get comfy - would it make you happy? I doubt it, so please don't do it to your rabbit. Please take time to visit the RWAF website that will give you all the correct information you need to provide your companion rabbits with a suitable home. Lack of suitable living conditions causes health issues in rabbits that ultimately cause pain and misery for your rabbit not to mention hundreds of pounds in vet bills. PLEASE REFER TO THE RABBIT WELFARE (RWAF) WEBSITE THAT WILL GUIDE YOU THROUGH SOURCING A SUITABLE SIZE SETUP FOR YOUR BELOVED RABBIT
#ahutchisnotenough

The hutches advertised by this company do not meet the minimum space requirements recommended by the Rabbit Welfare Association and Fund. I politely raised this with the company on Facebook and my post was deleted and I was blocked from making further comments. I can only assume the owner does not care about rabbit welfare. If you do, please check out the RWAF website where you will get all the advice you need about how to care for a bunny in the way they deserve. Please remember if you want to bond with your bunny, then you need to show them you care - would you bond with someone who locked you in a small space?

Ordered on a Tuesday evening. Hutch was despatched on the Friday and arrived on the Monday - can't say fairer than that.

It was the best looking hutch I could find when trauling the internet but nearly didn't buy because the website was so out of date but I'm glad I did. It's a super hutch.

Hubby has just put hutch together and found the instructions easy to follow, it looks great, with lots of features which should make it easy to clean.

All the company need to do is improve their marketing strategy, online presence and avoid sending emails which suggest customers should use amazon instead. Company could be a goldmine with a little work on Facebook and Twitter. Opening the facebook page for reviews would help and linking to an independent review service (like TrustPilot) would be reassuring for potential customers.

I purchased a rabbit hutch on Tuesday. I am so pleased and would 100% recommend this company. My rabbit hutch was delivered 2 days later on the Thursday and it is absolutely brilliant. I am very happy with my purchase and now my 2 rabbits have a mansion as their home! Thank you very much for making my purchase very simple and very quick!

I was looking to purchase a rabbit hutch from a well know pet store, but they all looked flimsy with very thin wire. For the same sort of price we bought the Balmoral hutch which went together very easily but is very substantial and well built giving our rabbits plenty of room. The option to lock them up into the top section at night means they are secure and warm. The service was excellent and very friendly and we've been back for a folding run already.