Rabobank Reviews 2,186

Rabobank, stop met investeren in dierenleed!
#geengeldnaardierenleed #worldanimalprotection

Rabobank, stop met investeren in dierenleed!
#geengeldnaardierenleed #worldanimalprotection

Rabobank, stop met investeren in dierenleed!
#geengeldnaardierenleed #worldanimalprotection

de kinder advertentie

Been a customer longer than I care to remember.
Tried to log into account as usual but FORCED to use RABO App on phone and follow new log-in procedure. Followed all instructions but log-in failed due to ‘Technical error, please try later’. Which I did. In fact, as I found out after, I could have tried again ad infinitum but I would still have received the same answer – because RABO had no record of my mobile number! Finally got through to the help-line after 3 days and problem resolved. The new log-in procedure of secure password and pin followed by generated pin seems clunky compared to other banking systems which only use two-factor authentication (2FA).

Solid banking services, but it feels a bit outdated compared to other options out there.

I was trying to reach out to the customer service. The employee was very nice (give him a raise pls).

But the Robot at the begining of the call was HORRIBLE- first of all he doesnt speak english, so I had to try my best in dutch language. After multiple unsuccessful tries he finally heard the key word I wanted to tell him. Please replace it with questions and number response instead of voice response. thx

I have a mortgage with Rabobank. The mortgage itself it was great. Then I learned I had to open a bank account with them to make extra payments. I opened the account for this purpose, which I have to pay a monthly fee to maintain.
I started sending my salary to this account, and I wanted to make it my main account, but they ask for Raboscanner for most transactions and it’s too annoying. I am now back to using Bunq as my main account. I also prefer the free savings account from Bunq.

Can't log into new app tried about 10 times - repeatedly asks for customer miner and password then asks you to scan code ?? Can't do that on the phone you're on the app with - back to archaic digipass

Very good technical support, they answer at any time very quickly

you pay them a pack of a4 paper per post message they send you and the moment you have a contract with them one month after they raise the price on their services way too over priced for the services they give.

Most useless bank cooperation, trying to activate my card, needed an Rabo scanner. Which Rabo bank did not include while opening a new bank number. Trying to order one, the chatbot redirects me for an hour in the chat itself and when it’s redirected to the phone calling part, nobody’s picking up for another hour

Horrible. Just horrible. Trying to close my bank account with them for over a year. Every time I have to call for an hour to ask them to send me a letter, four times now they promise and never do! Insane. Service is horrible for expats and customer support cannot speak proper English and are very slow.

Just focus on farming rather than advanced finance.

I have made the decision to move bank account from ING to Rabobank in trust that it would be a better, stable and trust-worthy bank. How could I be so wrong. The nightmare started with opening the account itself, first red flag. The system didn't identify my house number. Hours of conversations with customer support and finally we found a clever soul that figured the problem and opened a case with IT to add the house number in the system.
All good, second red flag, I started seeing disruptions when my salary was not visible in my account immediately on pay day, but I gave it a pass, different bank processes maybe, etc.
All changed when we went on holidays and I could not whit draw money with my debit card in several ATM machines, In Europe, Portugal, 21st century. I tried several times, different days, different locations, also with my partners bank card and nothing, so we decide to call Customer support and the agent starts by asking the normal questions, where are you, is it in Europe, is the machine in a bank, does it have the Mastercard symbol... all was clarified and suddenly we figure out that the card cannot be used in all ATM machines, Rabo is still working on expanding the network to all ATM machines... I find primitive that I cannot move my account in Europe at a normal ATM machine, issue I never had with ING... I don't want to be prevented from moving my money because the bank doesn't want to bare the costs of an extensive network, I will not drive for kilometers to an international ATM machine... the scandal.. in Europe??
Solution for the issue, Rabobank lost a customer. Luckily I kept my ING account open and started transferring all my money back, and funny again, when I try to transfer money (large sums previously defined in the settings) the bank blocks the operation and says I have to call customer service if the issue persists. Again, I'm not allowed to move my own money from the bank that is making my life miserable for the last month!! Rabobank never again, I decide when I want to transact my money, not my bank, this is abuse of power and definitely doesn't give me a safety feeling.

**** Review of Rabobank Netherlands: A Disappointing Experience

As a US citizen, now residing in The Netherlands I expected a certain standard of professionalism and respect when dealing with one of the largest banking institutions in the Netherlands, Rabobank. Unfortunately, my experience was far from satisfactory and has left me feeling discriminated against and unfairly treated.

**** Invasive and Unnecessary Questions

During my interactions with Rabobank, I was subjected to a series of questions that I found both invasive and irrelevant. These questions went beyond the standard requirements for opening a bank account or conducting transactions and seemed to single me out due to my nationality and ethnicity. It was an uncomfortable and demeaning experience that no potential customer should have to endure.

****Lack of Respect and Professionalism

The overall treatment I received from Rabobank was callous and dismissive. Instead of feeling valued as a customer, I felt like an inconvenience. This level of unprofessionalism is unacceptable for any business, let alone one of Rabobank's stature. It’s clear that Rabobank does not prioritize customer satisfaction or respect, particularly when dealing with international clients.

****Taking My Business Elsewhere

Given the poor treatment I received, I decided to take my business to SNS Bank, where the difference in customer service was stark. At SNS Bank, I was treated with the respect and professionalism I deserved. My needs were met promptly and efficiently, and I was made to feel valued as a customer.

****A Call for Change

Rabobank’s approach to customer service, particularly towards international clients, needs a serious overhaul. Discrimination and unprofessionalism should have no place in the banking industry. I urge Rabobank to reevaluate their policies and training programs to ensure all customers are treated fairly and with respect.

**** Conclusion

In conclusion, my experience with Rabobank Netherlands has been deeply disappointing. The invasive questioning, lack of professionalism, and overall dismissive attitude have left a lasting negative impression. I hope that by sharing my experience, other potential customers will be aware of the possible treatment they might receive and that Rabobank will take the necessary steps to improve their customer service standards.

Worst experience ever, opened my bank account 6 months ago still no internet banking after I went personally to the bank twice and after I called 5 times and they promised they would fix it in 3 working days each time and I still can’t use it. 0 accountability, can’t believe this is one of the biggest banks in NL because they are just completely useless. Worst service, wouldn’t recommend to my worse enemy.

Terrible assistants, terrible services! I am going to switch to the revolut!

Currently, in dispute with RABO bank, after becoming a victim of fraud via a Tikkie payment.
RABO bank after waiting the legal 21 days, Refused to provide the details of the ANB AMRO account the money was sent to or the details of the account holder.

I've made a complaint to them, and opened a file with KIFID (Dutch Ombudsman).

I am currently waiting the statutory 8 weeks for a reply. Then I shall be seeking further advice against this Un professional establishment.

Super bad, and with a business account, too. Literally hours of talking and zero solution. After years of this I am finally moving to another bank.

I have been banking at Rabobank for 23 years. I wanted to open 2 new accounts for 2 new companies. Unfortunately this cannot be done online, it has to be done by phone. After 50 minutes (!) waiting on the phone, I was told that I did not have all the details ready and had to call back. Second call took 1 hour (!), with the response being that something was wrong and therefore they could not help. They would call me back on a specific day and time to arrange the opening of the accounts. They never called again...

How can you treat loyal business customers like this? That's why we switched to another bank.

I don't understand all the negative reviews here. Rabobank has been my bank for a good 15 years and I've never had an issue with them.