RADIO TIMES Reviews 209

Since Immediate Media took over Im on my third instance of late or missing delivery…
Website has a drop down to report this but only option is to ask for replacement…too late by time ive waited a few days.
So i have to email and explain this and ask for refund then go out and buy a copy. The responses are at snails pace but i have had my refunds.
They obviously have had their problems switching from Buy Subscriptions to Immediate Media…platitudes and clunky website dont help….heavy on marketing, useless customer service…same way many online companies are going….maybe changing over has helped the bottom line, but they will be losing customers…..

AVOID, AVOID, AVOID. Have just subscribed for 6 months. Was promised first delivery 19th January. But might be delayed due to post. Now 22nd. The contact number they give you on the welcome e-mail doesn't work. So you ring 01233 356 0607. Answers eventually by an operator carefully schooled in mumbling. Apparently they don't do anything till the Friday, and some people only get theirs Saturday morning (silly me, there was I thinking it would arrive BEFORE the listings started). Anyway they won't do anything till Friday. And in the meantime it's been in all the shops since Tuesday. As they say, there ARE other TV listings magazines out there ...

Deliveries dont arrive, the website doesn't work despite trying many times.
The call centre for deliveries has no ability to change anything, now forced to cancel.

Abysmal customer service. Like a previous reviewer I've been trying to get a refund on my late mother's account. After sending multiple emails I was eventually promised a refund. No refund ever came. Even worse they have written a letter to my late mother two months after I informed them she passed had away asking her to renew her subscription!
Regrettably, at the end of November I took up a special offer of 10 issues for myself which was meant to start 8th December and thus far only received 2 issues.
I have cancelled my subscription and will never again subscribe to it.

I paid for a renewal of my subscription for Radio Times on 20 Nov 2025, and they claimed that a 'glitch' meant my subscription was cancelled. They said I could get a refund and confirmed today (7 Jan 2026) it was arranged. I checked my credit card account and they have taken another 49.99. This has gone on for weeks. Their processe and systems seem incapable of making business work. I am not interested in a new subscription with Immediate - I don't know what has changed but after several years of getting my weekly RT I have now given up hope of a decent service.
I wouldn't bother.
UPDATE 12 Jan: second payment seemed to disappear and got my refund on 9 Jan so all done. Will still not be using Immediate. I now use a free magazine via my local library and an app and it saves me at least £100 a year!

I started subscribing to the Radio Times in 2023. The subscription was £44.99 each 6 months. Supposedly a saving of £74.01. I checked the documentation at the time and there was no statement saying subscriptions would increase. I had no further correspondence from them about subscriptions until January 2026 when I was told that my Direct Debit had been approved for £128.70 for 6 months subscription. I was shocked but found out that they had been taking this amount off my account 6 monthly for the last year. I logged on to my account and said I wanted to leave. I had no confidence in Immediate Media as my account also said I was paying £48/month! After hitting the leave button I was offered a subscription of around £27 for 6 months with no comment that this would increase over time. I phoned them up to find out what was going on and after going through all the press buttons I was put on hold until suddenly being cut off. I have cancelled my subscription reluctantly as I cannot trust Immediate Media with access to my bank account.

Like the previous reviewer, I have paid for a print and digital subscription but received no print copies, although I have been given access to the digital service. However, for me, the real pleasure comes with the ability to settle down in front of the TV with my print copy. I have rung customer services, to no avail, just empty promises. Thank goodness I only opted for the special introductory offer of 10 weeks for £10, as I have ended up purchasing the Christmas double issue from a news vendor, at the full price of £6.50! This must be the most appalling service I have ever encountered!

Comparisons to rocking horse droppings would be appropriate. Same complaints as everyone else - taken my money, no magazines, no refund, no account on the Internet and, whilst with persistence, I did speak several times to customer 'services' they are full of empty promises - and that includes the Team Leader. Now taking legal action to recover my money.
If you want to avoid a similar experience, please take note of all the reviews and avoid at all costs.

i had a subscription with RADIO TIMES for about 20 years. Then it was taken into the hands of IMMEDIATE MEDIA. Overpriced cover price (£6.50 for Christmas edition) an offer inside invites you to the magazine for £1 an issue. You will be buying into a whole lot of trouble ranging from direct debit issues, missing copies, a call centre in South Africa which has to be one of the worst ever encountered. They do not read their one star + reviews because they do not know the meaning of customer satisfaction. The magazine serves as their Immediate Media magazine cash cow.
Immediate media has no regard for their image and Radio Times is being dragged down to match that lack of competence in business . YOU HAVE BEEN WARNED.

Can I give zero stars as a rating? Absolutely shocking service, money taken for a subscription but no delivery! I have tried calling, no answer just endlessly on hold. I want a refund! How to get it when NO ONE ANDWERS YOUR CALL?!

Fed up with late and missing editions so considering cancelling my subscription. I often don't receive until the Saturday or the Monday or don't get at all. Sending a replacement for a missing edition is a bit pointless as I use it to plan my viewing not for the articles . I subscribe to other magazines and they can be a day late but never as late as Radio Times so I don't think it's the post to blame for such a delivery delay. In 2024 latest delivery was Wednesday before edition date but 2025 has been dreadful

I feel tricked into taking up an offer of 12 months Radio Times at £104, after cancelling my long standing subscription after erratic deliveries.

Since then I've had none delivered and rarely get a reply by email and have been trying to get a refund they've held since 15 October.

Never again. I've lost a lot of time on this.

One of my issues never arrived and I was given £1.80 credit on my RT online account. Previously RT have offered an additional issue at end of my subscription to compensate for the lost issue. They told me they no longer extend subscriptions and since I do not intend to continue with my subscription I won't even get the benefit of the £1.80 credit on my account. NOT GREAT CUSTOMER SERVICE LIKE IT ONCE WAS.

Logged in to the site only to be dumped back to the login page several tiems. The site is unusable.

What was once a much respected publication has deteriorated into a shabby rag with heavily over-priced subscriptions and unreliable deliveries. I used to be able to call a number, point out a missed delivery, and an extra copy was added on to the end of my subscription; not any more, I have been informed that I will get a discount on my next subscription - which I am very unlikely to take up. My previous renewal was quoted at £128.70 for 6 months, or for 24 copies MORE THAN the face value of the magazine! After much horse-trading I got it reduced to £70, which means they are trying to milk the loyal subscribers and can knock off £58 without a second thought. Also, the quality of the magazine is terrible, with dangerously mis-aligned staples which can, and have, caused minor injury with sharp points inside the pages. They need to have a urgent change of managment if they want to survive.

Since buy subscriptions no longer issue Radio times, my subscriptions have been appalling! I’ve not received my print issue for the last two weeks in a row? They usually arrive Tuesday at least the week of when the Saturday listings start. I will not be renewing my subscription. What a shambles!!! No reponse to my email either

Awful customer service- was expecting a call back today as disabled and no RT delivered - although it says their phone lines are open to 6, that is a lie - they obviously all want to get home on time so limit calls post 5pm - what a con!

No reply to emails, social media messages or calls. No issues sent 2 weeks on a row

Don't subscribe to this. They took £55 from my bank account and I've yet to receive a print copy and I am unable to link to subscription number to obtain a digital copy. The site appears to be a scam.

Radio Times have taken my subscription fee & then said my account has been closed by a "technical Glitch"by them. I have had no Radio Times since beginning of October. I have sent numerous emails to Customer Service who return with platitudes promising "escalation" - it does not take 6 weeks to resolve a technical "glitch"I have also spent mind-numbing hours speaking to Customer Services (obviously based in a loud, noisy call-centre in some foreign land. Again they have offered no solution - just promises of "escalation" every time. I have paid £128 for these Radio Times issues & this company have stolen my money, sent me no Radio Times & have non existent forms of redress. They should be exposed for the scam company they are. Despite being a loyal customer for over 3 years, I will never use this company again & would advise others to avoid Radio Times as they are absolute crooks.