Radisson Blu Reviews 303

Right now we are at the Radisson Blu Resort Cam Ranh. We paid 2200 dollars for 10 nights in a villa. Every door here is broken, cupboards are broken, lights don't work. The pool has been cleaned 0 times in 9 days - it is full of rotting leaves. All the carpets are covered in dust. Soft furniture and cushions are stained. Under our bed is someone's potatoes and layers of dirt and dust. I have been talking about these problems since the first day of our stay. Managers make surprised faces, apologize and promise to fix everything. But for 10 days we only changed the bed and brought water. The dirt where there was, there and remained. The food is a separate conversation - everything we ordered was simply impossible to eat. And breakfasts are the worst I have seen in hotels. I can send two dozen photos and videos on the subject. Is it a Radisson? Is that a five-star? It's a disgrace.

Stayed some nights at Radisson Blu New World Hotel, Shanghai, regreted a lot: the reception people had very harsh attitude; dirty and old room (the bathtube looked not cleaned for months); the quality is sinking like stone compared it had some years ago! Really not worth the money.

Raddison blu Mogan

Guest Relations
Radisson Blu [Hotel Name]
[Hotel Address]
[City, State, Zip Code]

Dear Guest Relations Team,

I hope this message finds you well. I am writing to formally express my disappointment regarding our recent stay at the Radisson Blu, which we booked with the expectation of a luxurious and enjoyable experience. Unfortunately, several aspects of our stay fell short of the high standards associated with a five-star establishment.

Upon our arrival, we encountered significant delays during check-in, waiting for 35 minutes in a crowded and hot lobby after a long five-hour journey. With only two staff members available, the process was inefficient and left us feeling frustrated and unwelcome.

While the hotel itself is tidy and conveniently located near Mogan Harbour, and our room was well equipped and comfortable, the dining experience was less satisfactory. On themed nights, the menu overly focused on one type of cuisine, such as fish, making it challenging for guests with different dietary preferences. The lack of variety, especially in a hotel of this caliber, was disappointing.

However, the most concerning aspect of our stay was the behavior of one particular staff member, a manager named Drosa. After returning from a stargazing trip just minutes before the end of service, we were informed that we would not be able to order drinks. I was taken aback when Drosa approached us in a rude and condescending manner, insisting that we were late and scolding us for attempting to place an order. Her communication was not only inappropriate but made us feel unwelcome and like a burden to the staff.

I took the initiative to report this incident to the reception desk, where I was assured that management would reach out to me regarding my complaint. To my disappointment, three days have passed without any acknowledgment or response, leading me to believe that concerns are not taken seriously at your establishment.

While the hotel has its merits, the actions and attitudes of certain staff members significantly detracted from our overall experience. Guests expect to be treated with respect and courtesy, especially when investing in a premium accommodation. I kindly request that you address this matter and take the necessary steps to ensure future guests do not encounter similar experiences.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Thomas

We recently stayed at the Radisson Blu Hotel in Athlone and had an extremely disappointing experience that has left me questioning the professionalism and safety standards of this establishment.

At 1:15 am, the fire alarm went off, waking both myself and my husband. Concerned about our safety and unable to reach reception by phone, we went down to the reception area to find out if there was an actual fire. Instead of reassuring us or providing clear information, the staff were rude and dismissive. We were questioned as to why we had left our room, with one security staff member bluntly asking, “Who told ye to leave your room?” To make matters worse, a function was still ongoing despite the fire alarm, which only added to the confusion.

The following morning, I spoke with the manager to express my frustration about the lack of communication and the unprofessional behavior of the staff. Unfortunately, the manager was equally rude, speaking over me, dismissing my concerns, and failing to offer any form of apology for the incident. When I requested her full name, she refused to provide it, which I found unacceptable and unprofessional.

For a hotel of Radisson Blu’s reputation, this experience was shockingly below standard. The lack of clear communication during a potentially serious incident, coupled with the unprofessional attitude of the staff and management, left us feeling unsafe and undervalued as guests.

I would strongly advise future guests to reconsider staying here if they expect professionalism and proper handling of emergencies. This experience was both disappointing and alarming, and I hope the hotel takes serious action to address these issues.

Radisson Blu Tottenham Court Road. 18th December 2024. Check in took me 35 minutes and indeed that was the average time for my colleagues. 2 persons on the desk - both trainees. Concierge incapable of helping - stood on his own for 40 minutes. When I checked in to room 310 there was someone already in the room and in the shower. Went back down.. no apology and a further 20 minutes to get another room. Rooms at the hotel are like bunkers. Dreadful.

Yes, the title does say urine. There is clearly a drainage problem in Leeds City Centre Radisson Blu.
The room we stayed in didn't feel premium, certainly not worth £237, but given proximity to the arena we accept this and get on with our stay.
The rooms are large but walls are dirty, furniture is cheap and they are very dimly lit.
The plug in the bath does not come out of the tub, I showered and the bath filled up, eventually I prized the plug out with a teaspoon as otherwise I would continue to shower in standing water. As I'd solved the problem I figured I would mention this on my departure.
We went out for the evening, came back to the room late and went to bed. In the early hours of the morning I went to use the bathroom and opened the door to a smell of what can only be described as a stench of urine. The smell was overwhelming, and utterly disgusting. They clearly have a drainage issue, I have never smelt anything like it, and I've stayed in some less than average hotels over the years. The smell was worse than public toilets that haven't been cleaned in years.
It was so unpleasant that we couldn't even use the facilities in the morning before we left. I ended up using the public toilets in the foyer. I did not even shower or wash before leaving as the smell was making me wretch.
Next, and I am appalled by the customer service in this instance, I told the lady on reception what had happened and she asked me why I hadn't called reception. This was approx 8.30am in the morning and I explained that my elderly mother was sleeping in bed. I wasn't going to wake her at 5am. I explained that I was telling reception now as both of us wanted to get dressed and be decent in case anyone would be sent to the room to fix the issue. This was not offered as a solution. I also explained that we would leave the hotel having not even washed that morning, there was no offer of another room to use facilities before we left, nothing at all.
I said I wanted someone to explain why they felt it was okay to rent out the room that clearly had drainage problems to myself and my mother and then charged me £237 for the privilege?
Since then, the hotel has emailed me in writing offered me a full refund for the stay and then emailed me back to say they haven't offered a refund, even though it's in writing from them....
Disgusting level of facilities management and completely lacking in any level of customer service. Would give this review zero if I could, and certainly won't stay at a Radisson Blu again.

Currently staying at Radisson Blu Split.
Despite the hotel being busy, they are closing up around us as we speak. The beach is shut, the pool is shut, they have taken away all sunbeds and put ropes up around the pool. staff are saying we should use the beach-which is shut…which leaves a small spa for all guests, Who wants to be in a spa when it is 23° outside and you have flown here.
Lots of people coming to the pool looking confused, lots not happy! 1 chap has tried to complain 3 times to no avail.no manager available

Rooms aren’t being cleaned, no shuttle services into town, I’ve tried to complain several times no one answers the phone/no manager not around.

Either the hotel is shut or open, you can’t expect to pay a premium price for few facilities.

Was hopeful of a lovely night

Check in - only one member of staff working - 30 minute wait.

Shane was lovely though

Went to bar for a drink, appalling attitude of bar staff. Told to order at fbr. Waited 29
Minutes even though I was the only one waiting. Order a £33 bottle of wine ( at bar) - was charged 12.5% tip?? For what. Ordering my own tip. Asked for an ice bucket. Waitress ignored me.
Left my bottle of wine in bar. I had chase the ice bucket.

Have name of waitress if the hotel wants it. Very underwhelmed

Attending a conference at the Conference Centre next to the hotel. My office had paid for the room in advance. Upon check-in, hotel staff assured me no pre-payment had been made. I therefore for paid the room, only to discover that payment had been made by my office weeks before. Despite providing the hotel with proof of payment, I am still awaiting repayment. Emails are ignored. The Radisson also refused to provide me with the name and email address of the General Manager to whom I could complain.

GOLDEN SANDS HOTEL, MALTA an excellent hotel we are nearly at the end of our 10 day stay. The food , facilities and location are excellent but the most exceptional thing about this hotel is the staff. We have stayed at many hotels , the staff at this hotel are the most friendly, polite and helpful. That includes all of them from the reception to the staff who hand out your towels. Thank you it really made a difference we will certainly return

I love Radisson Blu Central Leeds and stay there always when visiting, the staff and the rooms are exceptional. BUT Radisson Blu what are you doing partnering with a company that is extorting money from your customers. BOOKONLINE a subsidiary of EXPEDIA comes up in the search engine with Radisson Blu logos, there is nothing to believe at the time that this is not your website. The photographs of the rooms are exactly the same. The room I chose was advertised at £230.00 (I now know this was £17.00 more) When paying for the £230.00 room I was charged £365.02, apparently taxes and fees. Radisson Blu this is extortion and deception at its best. What are you doing partnering with such a company and damaging such a great reputation that you have built through your facilities and your staff?

I've only had positive experiences at the Radisson Blu hotels I've stayed at in Europe, most recently in Gothenburg and Helsinki. The hotels are clean and modern, and the food is top-notch. The staff has always been friendly, and it seems they have been trained to ensure a positive guest experience.

I stayed at the Gothenburg hotel near the central station for several nights last month and had a wonderful time. The only issue was a misunderstanding with the Hotels.com Platinum benefits, and the receptionist gave me free access to the spa without me even asking. (It was great — I highly recommend visiting the Radisson Hagabadet if you travel to Gothenburg.)

Thanks to the staff at the Gothenburg Radisson for the nice stay and the friendly service.

Radisson Blu Dublin Airport.
Specifically booked a superior 2 queen bed room, 29 days in advance, paid full price on the hotel website and not a hotel booking site to ensure our room choice. Specifically booked Radisson as it had 2 queen bed rooms or so it said and indeed sells on its hotel website. On arrival we were given a one bed room with a sofa bed. This room was for a 81 year old and 61 year old aunt and niece. Reception said that that the queen bed rooms had been sold out prior to the 29 days of my booking to which I asked if the 2 bed queen rooms were sold out, why Radisson still sold this room on their website if it was not available did not inform me at any time in the 29 days prior to arrival so I could have booked the room I needed in a different hotel. Quite beyond belief that I would book a 2 bed room in good faith and that Radisson would feel that a sofa bed would suffice. The room also had no space to move once the sofa bed was down and also quite unbelievably only one chair for two people. The room was not cheap and I was in effect given a cheaper room most unsuitable for older or less mobile customers or those that don’t want to have to take turns sharing one chair in a room. Beyond disappointed - it’s not rocket science Radisson, if you don’t have a room available then you can’t sell a room that’s not available and give a sofa bed instead.

My wife and I arrived at the Bristol hotel at 11 pm, we are members of Radisson Rewards, we are both in our seventies. The duty manager became aggressive with my wife when she asked about the car parking facilities. I calmly intervened, he told us we had to park 1 mile away. when we came to check in he said he would "chuck us out" if we speak to him like that again. Customer Service department are not answering my emails. To treat customers, of any age, like this totally unacceptable. Such a pity when they have many other hotels that give great customer Service.

Radisson Blu Plaza Hotel, Oslo City Centre

I had an exceptional experience during my stay at Radisson Blu Plaza Hotel, Oslo city Centre.
From check-in to check-out, the service was outstanding. Anne Celine at the check-in desk was amazing, very professional, and attentive to details. She answered all my questions and even offered me a room to rest while waiting for my room to be ready. I highly recommend joining their free membership to enjoy all the benefits.
After Anne Celine checked me into my first room, Mads kindly moved me to a new room, ensuring everything was perfect. His assistance made the transition smooth and hassle-free.
The entire team provided great service. Kim checked me out smoothly and quickly, which was very helpful as I needed to catch my flight. The warm welcome and outstanding service made my stay memorable. The quality and safety of Norway's tap water are top-notch, making it perfectly fine to drink straight from the tap. The property also provides ice machines on every floor, which is a nice touch.
Additionally, the top restaurant & bar on the 33rd floor offers an amazing view over Oslo, making it a perfect spot to relax and enjoy the scenery.
I highly recommend this hotel to anyone who values excellent service, quality, and a great overall experience. Thank you for making my stay so enjoyable!
Thank You
HM

Great place to stay my kids loved swimming very nice Restaurant food was great very clean And Amy l was the best worker and helped us book

Terrible!! I am so disappointed because we actually came and visited this hotel back in November of 2023 and our stay was so good!!!! Less than a year later such a different experience.! First off the guys upfront that check you in do not care. When we checked in another group was complaining and have issues they were not being resolved either. As soon as we got to our room. The room was hot. So I turned down the air. Then the sink was stopped up. We called the first desk. He acted like we were stupid and didn't know how to operate the sink. Turns out it was indeed stopped up. The maid was so sweet and helpful with the sink and many other things. The AC was still not working right. And a brown liquid was leaking out of it. We called the front desk desk yet again. He said he would have the maid come fix it as well???? We left for several hours for dinner and when we got back suprise, suprise!! The ac was still not working and brown liquid running down the walls. We called the front desk a 3rd time. He said the maid fixed it. Which I agreed that the maid had washed off the brown liquid. But more had formed because the AC was messed up! Anyway he sent the maid up there she checked it and agreed that the AC was broken. Finally they called the manager at home and he allowed us to move rooms. The second room we were moved to you was a downgrade but it was fine. That next day we were gone all day so we didn't really realize anything was messing up with this air condition as well. By day three we realized that the air condition would not go past a certain number. But not till later on in the day. We then called the front desk yet again because at this point it was so hot I was sweating. A different maintenance guy who was very sweet as well came up and checked it out and he agreed that it was stuck on "18" and would not get any cooler. He said only the air condition guys could fix this and they had gone home for the night. The thing about that was the last room we were in initially. The front desk called the AC guys at home and they were able to reprogram the air conditioning from the house. I told the maintenance guy that it was so hot I didn't think we would be able to sleep in this room. He said the front desk would call me and let me know if maintenance could fix it from home or what other solution they could come up with. I never got a call. I was so hard that night! I literally had to sleep nude and by the time I got up in the morning the air condition had gone up three more degrees! I called Choice Hotels as soon as I got back to the states. They were very nice and tried to work with me. They told me that somebody from the hotel would reach out to me and come up with a resolution for this. The only thing I got was a generic BS apology email from the manager. I responded to that and have never heard back. When you are paying so much for a hotel. You expect it to at least be clean safe and cool! That's all I ask. And the third requirement was not met. Do better Blu Radisson! A year ago I told everybody I knew to stay at your hotel when visiting Aruba. Now I tell everybody to stay away! I do want to know the girls up front checking people in and out were very sweet and helpful! Actually everybody was pretty sweet and helpful except for the guys up front and management. And I will note 18 is supposed to be equivalent to 64°. It was not 64° in our hotel once! At home I keep my AC on about 72/73. And it felt like a good 76 in there!!!

I recently had the most appalling and unnerving experience at Radisson Sussex. Upon arrival, we were checked into a room that was already occupied by another guest. This led to my husband and I walking in on this guest whilst they were sleeping causing them to be startled and awoken. This shocking breach of security left us feeling incredibly unsafe and vulnerable. We returned to the front desk who told me ‘it happens sometimes’ demonstrating that they did not understand the seriousness of what occurred.

We were met with rudeness and indifference. The staff displayed a complete lack of concern for our predicament, and we were treated as though we were an inconvenience rather than valued guests.

To make matters worse, our attempt to resolve the situation through customer relations has been nothing short of a nightmare. Weeks have gone by with no resolution, and one representative even had the audacity to suggest that I hadn’t stayed at the hotel at all. This is not only insulting but demonstrates a blatant disregard for their customers. The resolution to this was that we were given an upgrade on the night…this does not make amends for what occurred.

We have been loyal Radisson customers for years, always choosing their hotels for both business and leisure travel. However, this experience has shattered our trust in the brand. Despite numerous attempts to seek compensation for this distressing experience, we have received nothing but excuses and dismissals. It is clear that the Radisson group does not care about their guests or their well-being. Where a hotel brand doesn’t care about safety, is there really a brand at all?

I strongly advise anyone considering a stay here to think twice. The lack of security, unprofessional management, and appalling customer service make this hotel a place to avoid at all costs. Save yourself the stress and book elsewhere!

I recently had the most appalling and unnerving experience at Radisson Sussex. Upon arrival, we were checked into a room that was already occupied by another guest. This led to my husband and I walking in on this guest whilst they were sleeping causing them to be startled and awoken. This shocking breach of security left us feeling incredibly unsafe and vulnerable. We returned to the front desk who told me ‘it happens sometimes’ demonstrating that they did not understand the seriousness of what occurred. We were met with rudeness and indifference. The staff displayed a complete lack of concern for our predicament, and we were treated as though we were an inconvenience rather than valued guests.

To make matters worse, our attempt to resolve the situation through customer relations has been nothing short of a nightmare. Weeks have gone by with no resolution, and one representative even had the audacity to suggest that I hadn’t stayed at the hotel at all. This is not only insulting but demonstrates a blatant disregard for their customers. The resolution to this was that we were given an upgrade on the night…this does not make amends for what occurred.

We have been loyal Radisson customers for years, always choosing their hotels for both business and leisure travel. However, this experience has shattered our trust in the brand. Despite numerous attempts to seek compensation for this distressing experience, we have received nothing but excuses and dismissals. It is clear that the Radisson group does not care about their guests or their well-being. Where a hotel brand doesn’t care about safety, is there really a brand at all?

I strongly advise anyone considering a stay here to think twice. The lack of security, unprofessional management, and appalling customer service make this hotel a place to avoid at all costs. Save yourself the stress and book elsewhere!

I always speak highly of Radisson Blu, actually on most of my holidays I have stayed at a Radisson Blu. Always had good experiences and left happy and satisfied.
This time I have no complaints about the hotel itself, lovely interior as always. One towel had a yellow stain on it but that was swapped immediately after flagging it.
The problem and negativity I experienced is related to the last day. The day of the check out I requested a late check out due to medical issues I was experiencing, I was hoping I could rest in the room for a couple more hours but within seconds I was told that this was not possible, I even offered to pay for it but it was not possible either. The manager Mr Ghalib Abobrayka said all rooms are fully booked. I then said hmm ok what if I book a room for half a day, then he said you have to pay for one night, you can do that. I then said, didn’t you just say everything is fully booked? To which he responded that he meant all junior suits are fully booked (the room I was staying in). I was disappointed but left and tried to book a junior suit online and this was available on the radisson app and on booking.com and on hotel.com. On three different apps I could book the room, I felt absolutely deceived and lied to when I saw that the junior rooms were not fully booked. I went back to the manager and expressed my disappointment and the fact that I don’t appreciate being lied to. His attitude completely changed, he even tried to prove that he was not lying by showing his booking screen. But I know for a fact that the hotel could be way more accommodating and helpful in extended our stay for an extra few hours or offering other solutions.
I even asked for a hybrid room which Radisson Prague does offer as it is part of the list of Radisson hotels that do, but they then said this can not be offered and it is a rare request? They seemed confused about this option and later reception said I should have booked this 26 hours in advance, whereas again, if a hotel wants to be helpful, they could have provided this option as well, given that I was happy to pay for it.
I eventually refused to pay a full rate for an extra 3 hours to stay at the hotel by booking it online because I really didn’t like the arrogant attitude from the front desk.
If the attitude and behaviour of hotel staff is important to you, do not choose this Radisson branch, because they seem to only be friendly when it suits them otherwise they can turn their attitude against you and make you leave with a very negative feeling.
Also keep in mind that I am a Radisson member, so I should actually benefit from extra’s, such as for example an extended check out.
Finally, a hotel can have 5 stars and be excellent but it is the behaviour of the staff that will eventually determine whether you have a good experience!

Hotel was great, clean, comfortable, staff friendly. However on return to airport the shuttle bus failed to collect us twice & then said they couldn't come for us a third time as we weren't where they were waiting which was a pick up point they never specified round the side of the airport. We had asked if it was the rapid drop off point they took us to when we departed on holiday.