will was really helpful in sorting the renewal for our landlord property insurance and updating and correcting a couple of minor details on the policy and a good price as well ! thanks for your help P... See more
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See what reviewers are saying
Been with Radius for a while now , always found them easy to deal with. Caroline Walker makes it seamlessly easy to renew 😎
Truly awful company, as a previous review says only interested in one thing taking in your hard earned money and giving nothing in return. Very stroppy staff won’t let You get a word in, the saying... See more
Company replied
The service was impeccable from start to finish. Just the right amount of calls, no pushy sales tactics and the whole process was very easy.
Company details
Written by the company
Fast-growing UK business insurance broker | National specialists in business vehicles & fleets
Contact info
Radius Campus, Emperor Way, CW1 6BD, Crewe, United Kingdom
- info@radiuspaymentsolutions.com
- www.radiusinsurancesolutions.com
4.5
Excellent
193 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just an empty shell
Just an empty shell
They use only third part at every steps
Insurance by itself
Claim processing
I asked one of their staff of the premium will raise a lot after updating the car after a non fault
"It will be about the same "
£500 higher the result
The people on the phone didn't know how adds one are working
Use them only 1 year
11 August 2023
Unprompted review
Reply from Radius Insurance Solutions
We are very sorry to receive details of your review. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. We would welcome the opportunity for you to contact us at: insleeds@radius.com or call 0113 2582219 so we can thoroughly investigate this matter.
Disgusting paid £220 deposit had to…
Disgusting paid £220 deposit had to cancel after 11 days phoned them expecting some deposit back no I owe them £150 extra for cancellation hahahaha how the bloody hell do you work that out when I’m in the 14 days cooling off period so you had £370 in 11 days jokes don’t use very unprofessional
9 August 2023
Unprompted review
Reply from Radius Insurance Solutions
Dear Mr West, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important to clarify that the figures mentioned are not all solely Radius Insurance’s charges. As a broker we charge a standard cancellation fee of £150.00 for the administering of the cancellation on the policy. The Insurance Company will also charge the time on risk of the policy, which will cover you for if any accidents had occurred during this time and in addition to this they will charge a cancellation fee. This information was explained over the phone before inception of the policy and is also included in our Terms of Business on our website. I understand our Customer Service Manager has investigated your file and sent over the compliance phone call, which confirms all cancellations charges were fully disclosed prior to you taking out the policy. If you would like to discuss the details any further, please contact our office on 0113 258 2219 or email on insleeds@radius.com.
Non existent customer service
I have used Radius previously known as milestone for a few years.
When it came to my renewal this year i tried calling them on junerous occasions for a qoute. I got emails from them woth qoutes and to say get in touch but absolutely no luck in getting through to anyone the call just rings out everytime. I've asked them on multiple occasions via there website and email to obtain my no claims honis certificate and forward this on to me as i have had to take my custom elsewhere and again I'm a month on from originally requesting this and still do not have this!! I would not recommend these to anyone ever again!
8 August 2023
Unprompted review
Reply from Radius Insurance Solutions
Dear Mr Rashid, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. Unfortunately from reviewing your file it does appear that we left several voicemails to discuss your renewal. In regards to your no claims bonus, we can only request this from your insurance company once the policy has lapsed. This was requested the next day and then issued just over a week after the actual lapse of your policy, which is very standard practice when using an insurance broker. I am naturally sorry to hear we were unable to obtain your business on this occasion, however if you would like to discuss this matter any further, please contact our office on 0113 258 2219.
This will be my third year with radius
This will be my third year with radius. They are very professional , could not praise them enough in sorting out my renewal. Would recommend them to anyone.
Thank you.
27 July 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review.
Brutal .
Brutal .
They know how to find You when they want Your money . But good luck trying to get email or call from them if You need get in touch.
Stay away ..
25 July 2023
Unprompted review
Reply from Radius Insurance Solutions
Dear Mr Galon, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. If you could contact our office so we can look into this further at: insservice.leeds@radius.com or call 0113 2582219.
I am a client from 3 yars and i stay 2…
I am a client from 3 yars and i stay 2 hours whaiting at the phone ...and after this tell me for change my vehicle i must pay 160£ ....and is not posible to add this amont to nex payment....because i only have 2 month stil my insurance will finish...🤣🙈
No profesional this guys....no more with this company.
19 June 2023
Unprompted review
Reply from Radius Insurance Solutions
Dear Marius, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important to clarify that the figure the additional premium required by the insurer is due to a change in the risk. This can include by many factors surrounding the new vehicle details, however this is completely outside of our control and the premiums terms are set by insurers, so we do feel your comments are unfair in this regard. As a broker we charge a nominal fee which is fully disclosed to you in our Terms of Business and can also be found on our website. Similarly when you pay be monthly instalments, these agreement are the responsibility of the finance company as we do not provide credit directly (we are only a credit broker). I genuinely hope this reassures you of our service but please do not hesitate to contact our offer either by calling 0113 259 6689 or indeed emailing us at insservice.leeds@radius.com and we will be more than happy to answer any further questions or concerns that you have.
Can’t sing their praises highly enough
Can’t sing their praises highly enough. Sorted all my courier insurances without any hassles. Matt Price was my advisor and explained everything to me in a clear and professional way. I’ve had a few hiccups which were all my own fault but he guided me and sorted everything with minimum fuss. A great company and an excellent guy, Thank you once again Matt
13 June 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Matt.
Had a bad experience with Radius they…
Had a bad experience with Radius they even don’t issue you a No Claim Certificate…. Their company name spouse to be Radicilus not Radius.
8 June 2023
Unprompted review
Reply from Radius Insurance Solutions
Dear Mr Bhai, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. However we would like to clarify that we would never withhold a no claims bonus from a customer and indeed this is actually prepared by the insurer and not ourselves as a broker. If you could contact our office so we can look into this further at: customerservice@milestonehouse.com or call 0113 2582219.
Caroline the operator was really…
Caroline the operator was really wonderful and very helpful to explain all of my policy in terms simply
17 May 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your rating and review, we will ensure this is shared with Caroline.
Most rubbish company one you leave them…
Most rubbish company one you leave them they won't issue you no claim bonus and never answer phone avoid
Do not recommend to anyone
27 April 2023
Unprompted review
Reply from Radius Insurance Solutions
We are very sorry to receive details of your review. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. However we would like to clarify that we would never withhold a no claims bonus from a customer and indeed no claims bonus is actually issued by insurers and they do control this. If you can contact our office with your details we are more than happy to look into your concerns and liaise as necessary to send you the documents. Please contact us at: customerservice@milestonehouse.com or call 0113 2582219.
Not impressed at all.
When I have emailed I've been totally ignored,and the other person will send the same message and has no clue about previous email sent ,, what a joke 😔
23 April 2023
Unprompted review
Great And Excellent very helpful Radius…
Great And Excellent very helpful Radius staff
21 March 2023
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such great feedback.
TRIED RINGING 3 TIMES TO GET A FRESH…
TRIED RINGING 3 TIMES TO GET A FRESH QUOTE KEPT SAYING WILL RING BACK I THINK NEW COMPANY HAS TAKEN OVER NOT GOOD CUSTOMER SERVICE
16 February 2023
Unprompted review
Reply from Radius Insurance Solutions
Dear Mr Ahmed, we were sorry to see that you have recently left a 1 star review. Here at Milestone it is our intention to provide you with a high level of customer service at all times. To help us to improve our service and look into this matter further, please can you email your contact details to (insservice.leeds@milestonehouse.com) or telephone our office on 0113 258 2219.
BE AWARE. AVOID MILESTONE!!! YOU HAVE BEEN WARNED!!!
BE AWARE. BE AWARE. BE AWARE.
For any changes to your policy including change of registration number you will be required to pay ADMINISTRATION FEE X 2.
This is apparently because they charge one fee as being a broker and the charge by the insurance provider. TO AVOID FUTURE ISSUES NEXT TIME BUY INSURANCE DIRECTLY.
Below they will reply saying it says on the back of every letter. But which letter? You don't get any letters as everything is online. Also regardless whatever it says at the back of each so called letters, there are other brokers out there and you NEVER, EVER pay DOUBLE administrative fees.
AVOID MILESTONE!!! YOU HAVE BEEN WARNED!!!
20 June 2022
Unprompted review
Policy Change
Called to do a change of motorhome today. This was dealt with by Nadine who was very efficient, helpful & professional. All very easy to do and very reasonable additional premium amount for mid term change. Many thanks, great company.
15 June 2022
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Nadine & the Team.
Milestone Insurance Consultants
My dealings with this company have been flawless,very helpful with finding the best policy,very friendly staff.would highly recommend.
13 May 2022
Unprompted review
Reply from Radius Insurance Solutions
Many thanks for taking the time to provide your Trust Pilot review, it is really appreciated. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such feedback.
Milestone Insurance Glasgow
Have used Milestone Insurance for a number of years now for my Taxi Insurance and although i may have saved a few Pounds Going with another Consultants.
My Loyalty lies with Shauna Smith and Other staff from the Glasgow Branch and although the Company has changed a little i will always wish to deal with Shauna and the Glasgow Branch, She (They) are 1st Class at what they do Many thanks Again Shauna
Frankie Colvin
9 May 2022
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review.
delighted new customer
only recently taken out insurance with milestone but their reaction times and customer service suits my business needs perfectly
29 April 2022
Unprompted review
Reply from Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trust Pilot review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Shauna & the Team.
Your worth depends on who you get
If you get Caroline or Shauna, you’re in fantastic hands. They should be running the company. They treat you so well.
If you get Nathan? Go somewhere else. An official complaint for him and compliments for Caroline & Shauna has been emailed in.
I’m genuinely shocked and angry at how i was spoken to by him. Hopefully it’s a case of he was having a bad day but i somehow doubt it.
13 April 2022
Unprompted review
Absolutely ripping people of I would…
Absolutely ripping people of I would recommend safe your money and try to find better then this ripping of. Miss sold me insurance and 2days after I told them you miss sold me insurance I would like to cancelled I paid £380 deposit been told I will have £35 refund out of £380. Think 100% before you come to this company
4 April 2022
Unprompted review
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