No problem with the shopping experience or the lovely customer service representative at all! Just a big issue with their delivery agents DPD. To follow the tracking and to see that they couldn't find... See more
Company replied
Location
Switch locationRadley, Unit 16, McArthur Glen Outlet Village, Kimberly Way, Ashford, TN24 0SD Ashford, GB
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See what reviewers are saying
Bought Radley products for Years & have numerous handbags. Never a problem but latest purchase had a fault with stitching attaching one handle . It came unstitched so took back to Ashford Outlet where... See more
Company replied
communication excellent. Goods packaged really well, delivered it very quickly. Good quality items as everyone are aware. they are true to description, colour or dimensions. Have bought few items to... See more
Company replied
I have spent months looking for the perfect bag and finally found it at Radley. And the free returns meant I could order and return if I didn't like it.
Company replied
Company details
- #30 of 45 best companies in Handbags Shop
- #26 of 38 best companies in Bag shop
- #176 of 283 best companies in Fashion accessories shop
- #22 of 29 best companies in Leather Goods Shop
- #3 of 5 best companies in Leather Goods Wholesaler
Written by the company
For the finest designer leather bags in Kent, head to Ashford Designer Outlet to explore our collection of beautiful Radley handbags. In Ashford, our store proudly stands alongside many other premium designer brands, making it the perfect spot for any stylish woman to treat themselves. Whether you’re looking for a clutch bag for a special occasion or a functional everyday backpack, you can find a bag to fall in love with at our Radley Ashford store. Lovingly-crafted from the finest quality materials, our handbags and accessories have been designed to give women the ultimate choice in timeless and stylish pieces that are sure to become wardrobe staples. Head to our Radley Ashford store to discover our collection of iconic and timeless designer leather handbags to add the perfect finishing touch to any outfit.
Our promise
Written by the company
- We are commited to our customers and our teams
- We’re passionate about great customer service, and creating a warm, welcoming atmosphere for colleagues and customers alike. As part of our Retail Excellence program, we ensure our store teams have in place the tools they need to do the best job possible. As well as a culture of learning, development, collaboration and recognition. Creating a great place to shop, and to work.
Price Match Promise
Price matching is available for John Lewis and House and Fraser.
We aim to provide the best value and service to our customers. So, if you find a product at a better price than on Radley.co.uk we have a price match offer in place to help you get the best offer from us. (subject to stock availability)
For more details, please visit https://www.radley.co.uk/help/price-match-promise
For more details, please visit https://www.radley.co.uk/help/price-match-promise
Contact info
Radley, Unit 16, McArthur Glen Outlet Village, Kimberly Way, Ashford, TN24 0SD, Ashford, United Kingdom
- 0123 364 0814
Shop our New Collection.
4.6
Excellent
291 reviews
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Always excellent quality with a very…
Always excellent quality with a very quick delivery service. Radley never disappoints.
8 January 2026
Reply from Radley London - Ashford
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
I have spent months looking for the…
I have spent months looking for the perfect bag and finally found it at Radley. And the free returns meant I could order and return if I didn't like it.
30 January 2026
Unprompted review
Reply from Radley London - Ashford
Thank you for your feedback, we are so happy to hear you love your new Radley. Enjoy 😊
Radley London - Outstanding
From ease of purchase to a superbly packaged bag of delightful design and quality Radley London have been outstanding.
7 January 2026
Reply from Radley London - Ashford
We're happy to hear that you are delighted with the service and your order😊
Thank you for your positive feedback; it means a lot to us.
Reply from Radley London - Ashford
This is so lovely to hear you were able to add another bag to your Radley collection.
Thank you for sharing your experience with us 🩷
Parcel arrived when expected!!
Parcel arrived when expected!!Handbag beautifully packaged Bag was better than expectations, fabulous leather and finished beautifully
29 December 2025
Reply from Radley London - Ashford
Thank you so much for taking the time to leave us a review, we really appreciate it.
We are so pleased to hear you’re happy with your new bag, enjoy! 🥳
Great quality and customer service
The handbag I ordered was exactly as described and arrived when expected.
The leather is soft and buttery.
I have purchased a number of Radley handbags and have always been delighted with the experience.
9 March 2025
Reply from Radley London - Ashford
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
Beautiful bag and great quality.
Great quality and well documented on website with all the important details.
Quality leather and manufacture.
Carefully packed and order processed quickly.
22 December 2025
Lovely handbag
Lovely handbag, leather quality okay. However disappointingly small space inside the bag.
3 December 2025
Reply from Radley London - Ashford
Thank you for your feedback, we will have your comments taken on board with regards to the space in the bag.
We are however glad you like your new bag 👜 🩷
Good I like the watch
16 December 2025
Reply from Radley London - Ashford
Thank you for a lovely review and we do hope you enjoy your watch 😍
Reply from Radley London - Ashford
We appreciate your feedback and great to hear you were able to easily navigate our website.
Enjoy your new order 💕
Nice quality
We bought a nice scarf as a present. It came on time and was as expected. No problems with the company at all.
8 December 2025
Reply from Radley London - Ashford
We're happy to hear that the scarf arrived on time and met your expectations!
Thank you for your positive feedback; we appreciate it very much 💕
Excellent service
Excellent service
Excellent quality and very happy with everything
15 December 2025
Reply from Radley London - Ashford
Love to hear this, enjoy your new Radley goodies 🩷
DPD delivery - Useless.
No problem with the shopping experience or the lovely customer service representative at all! Just a big issue with their delivery agents DPD. To follow the tracking and to see that they couldn't find the address was ridiculous. The address is one which sees DPD deliver to almost on a daily basis! My order was returned to Radley only to be sent back straight away. Please don't use DPD.
12 December 2025
Reply from Radley London - Ashford
We're sorry to hear about the delivery issue with DPD.
We will investigate this to improve our delivery process with them directly.
Thus bag is just what I wanted such a…
Thus bag is just what I wanted such a lovely accessory to my wardrobe
5 July 2025
Reply from Radley London - Ashford
Thank you for reviewing us 🩷
We agree, this is a classic wardrobe piece!
I was very happy with everything Radley…
I was very happy with everything Radley done but I am still waiting on my money back on the bag I returned please can you confirm that it has been received. Thanks Terry
8 December 2025
Reply from Radley London - Ashford
Many thanks for your review.
We can confirm returns are taking up to 14 working days for this to be processed as we are receiving a high number of returns at the moment.
If you do not receive your refund within this time frame please do get in touch with us and we can look into this for you.
Easy to order from and quick delivery
6 December 2025
Reply from Radley London - Ashford
We are so glad you love your purchase and hope to see you again soon! Thank you for reviewing us 😊
Reply from Radley London - Ashford
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
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