I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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Review summary
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Company details
- #32 of 45 best companies in Handbags Shop
- #28 of 41 best companies in Bag shop
- #171 of 280 best companies in Fashion accessories shop
- #24 of 31 best companies in Leather Goods Shop
- #4 of 5 best companies in Leather Goods Wholesaler
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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A great handbagFirstly
Firstly, a great handbag. Ordering was easy, delivery was efficient and on time.
18 June 2026
Reply from Radley London
We are so pleased to hear that you love your new handbag and that your ordering and delivery experience was so smooth!
Thank you for your wonderful feedback. 💕
Always an extremely pleasant experience…
Always an extremely pleasant experience navigating through the collections.
Fantastic quality.
Prompt delivery
18 June 2026
Reply from Radley London
We're so happy to hear you enjoy our collections, quality, and prompt delivery.
Thank you for your wonderful feedback😊
Excellent service with regular updates
The products were exactly as described in good condition. The delivery service was excellent with updates and accurate delivery times.
16 June 2026
Reply from Radley London
We are so pleased to hear that your products arrived in good condition and that you were happy with our delivery service.
Thank you for your wonderful feedback!
Very happy with my bag
Very happy with my bag, the workmanship, quality, colour and delivery first class
18 June 2026
Reply from Radley London
We are so pleased to hear how happy you are with your new bag! It's wonderful to know you appreciate the excellent workmanship, quality, and color, and that our delivery was first-class. Thank you for your fantastic feedback!
Reply from Radley London
We are so pleased to hear that you enjoyed our products and the fast delivery.
Thank you for a lovely review 😊
High quality, great experience all around
Ordering was easy. Delivery, despite the fact that I am in Canada, was smooth. There was duty owing, but I anticipated that, so it was not a problem. Both bags that I ordered were well packed to protect them for their overseas journey. The bags themselves are beautifully designed and produced. If the exchange rate wasn't so bad, I would have ordered more.
23 June 2026
Reply from Radley London
We are so pleased to hear that your ordering experience was easy and that the delivery to Canada was smooth.
We truly value your positive feedback!
Quick delivery and bag packaged well.
15 June 2026
Reply from Radley London
We're so happy to hear that your order arrived quickly and was well-packaged!
We hope you love your new bag 😊
Reply from Radley London
We are so happy to hear that you had such a positive experience with our service and products. Thank you for a lovely review 😊
Quality, price and delivery excellent
I ordered from Radley several times and always found the process easy and delivery was as always quickly.
The bag and suitcase are fantastic quality, love both. Previously, I also had Radley sandals and shoes. The sizing was perfect and all very comfortable to walk in.
Overall a very happy customer.
17 June 2026
Reply from Radley London
Thank you for a lovely review 😍
I have not received the bag that I paid…
I have not received the bag that I paid a lot for.
16 June 2026
Reply from Radley London
Many thanks for your feedback and so sorry to hear this.
If you can please email our Customer Care Team on- customercare@radleyco.uk confirming this has not been received we can look into this further for you.
Apologies for any disappointment caused.
Reply from Radley London
We're so happy to hear that your beautiful bag arrived safely and that you were pleased with our speedy delivery 😊
Reply from Radley London
Thank you for your wonderful 5-star review! We are so pleased to hear that you love your new bag and found our ordering process easy and delivery quick 😊
Missing refund
I returned my order three weeks ago, but I still haven't received my refund. I contacted customer service eight days ago, but I haven't received a response yet. This has been a very disappointing customer service experience.
16 June 2026
Reply from Radley London
Many thanks for your feedback and so sorry to hear this.
If you can please email our Customer Care Team on- customercare@radleyco.uk with your post office receipt we can look into this further for you.
Apologies for any disappointment caused.
I’ve always loved Radley goods and have…
I’ve always loved Radley goods and have had dozens of handbags, luggage, accessories from you. Fantastic quality.
16 June 2026
Reply from Radley London
Thank you for your wonderful feedback 😊
Please stay alive. Stay British made
Great British quality and good designs. All my bags are Radley.
12 July 2026
Reply from Radley London
We are so happy to hear that you appreciate the quality and designs of our products! Thank you for your wonderful feedback. 💖
Have always loved Radley merchandise
Have always loved Radley merchandise. Usually shopped at Gunwharf quay. Also shop on line.
16 June 2026
Reply from Radley London
We're so happy to hear of your continued loyalty to our brand, both in-store and online 😊
Great product as always 😊
16 June 2026
Reply from Radley London
We are so glad to hear you're consistently happy with our products! Thank you for taking the time to share your positive feedback.
Quick response
Quick response. My order is in operation and my daughter is enjoying her present
15 June 2026
Reply from Radley London
Thank you for your wonderful feedback. 💕
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