Radley London Reviews 

Thieves!!

I sent my items back for a refund and they've not refunded me and they've stopped replying to my emails. I will be doing a charge back now because they're liars and thieves.

Order no 14010304511
This order consisted of 2 bags, one arrived and the other (Percy grove medium cherrywood bag) is still shown as of today 12/8 ‘preparing the item for shipping’
Two emails sent - no response
Telephone call - no answer
Tried to cancel - no reply
Please confirm it’s cancelled
Poor service

My Order 14010318684. Was not delivered. I had an empty ripped open box left on my doorstep. The DPD delivery photo (timed 15mins before I returned) shows the damaged opened box so this occurred before delivery. Radley have ignored my WhatsApp messages/photos and emails. I did get an email about caring for my new bag to rub salt in the wound. I don’t have a new bag! Judging by other recent comments it doesn’t look like I will be getting a response

I realise there are some changes at Radley and that’s why they’re having a massive clearance sale. But I just wanted to leave a review that if you can get a hold of one of their bags they are always beautifully designed, I would say classic timeless designs that don’t date, excellent quality and at the moment - with the sale prices - they are also incredible value - so I would highly recommend. I hope to be able to continue to buy them perhaps via another website in the future. thank you to the team of designers, customer service, and operations that have provided such lovely handbags of which I bought many over the past recent years, including three over the past few months!

I ordered a bag more than a month ago, Order 14010294791, and still has not received it. The package has gone from UK to Netherlands and back to UK twice! I have written several emails to customer services but get NO reply whatsoever. Now, I want a refund!

One of the products I had ordered has not been delivered and there been no update from the customer service team as well . Beware of purchasing any products online as your money will be taken but there will be no product delivered .

Brilliant very lovely and welcoming and lovely items

I love the quality of Radley bags.
However on this occasion the bag didn't live up to the Radley it was to replace.

The delivery was excellent and the product of top quality. Thank you Radley

Items and delivery as advertised. Items arrived in excellent condition.Lovely quality leather bags, with much appreciated use of zips despite the trend to exclude zips - a move that is putting cost savings ahead of safety of bag contents for customers.So sad to hear of Radley's closure.

Excellent service as always from Radley and always excellent products.

Easy website, fast delivery, excellent service

amazing customer service

I've been looking for a handbag for while so when I saw this Radley handbag, it was exactly what I wanted. It goes everywhere with me! Best purchase!

Beware of ordering anything from Radley. Their customer service contact point seems to be non existent. Probably due to closing down. Placed an order a week ago and no communication of dispatch. I need my order by the 7th August as I’m away on holiday for a week. My purchase was to use on my holiday. Iv emailed them twice no response, sent them a message on WhatsApp and messenger giving all details needed but not response even though it shows someone has read my message on messenger. Called the customer service number several times and a automated voice states there are no advisors available
61907806 Order number

Excellent service as always. Thank you.

Terrible service ordered a bag a week ago and it's not arrived I've tried contacting them by email and I've had no reply the bag is a gift for a birthday present and it looks like I won't get it in time I won't be shopping with Radley again

Beautiful bags as always, lovely quality , delivered well packed. Gutted that they are closing down. They have been one of my favourite bag makers. They will leave a void behind.

I ordered and paid for two bags plus delivery and received my confirmation order. After a week I called the customer help line as I hadn’t had any further information and the payment was still pending. I was told in the morning everything was fine and the order would be dispatched shortly. In the afternoon I noticed the payment was no longer pending and had been removed so I called again to be told everything was fine and they would request the payment from my bank when the order was dispatched. I asked if the gentleman (the same person I had spoken to that morning) if he could check when they might be dispatched as they were for gifts. I then heard a couple of “oh dears” and was finally told they were not in stock now and I wouldn’t receive them. Very disappointing service as the money paid was not even available for me to use in the week it took Radley to find out they would not be fulfilling my order. Such as shame as I have bought lots of Radley bags over many years.

The watch I purchased stopped working after a few days. I contacted customer services who replied to say that all watch related enquiries had to go through Peers Hardy, they gave me their contact details instead of forwarding my complaint to them. Peers Hardy were unable to issue a refund as I hadnt purchased the watch through them. I have emailed customer services about this issue twice, asking for a refund but they have still not replied. Very poor customer service after sending a faulty product!