Radley London - Cannock Reviews 46

TrustScore 5 out of 5

4.8

Unit 74, Designer Outlet West Midlands, Eastern Way, Cannock, Staffordshire, WS11 7JZ Cannock, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always loved Radley, especially love the shop in the outlet centre in Cannock West Midlands. All staff are brilliant, especially Amy who I always try to find to help me as she is very knowledgeable of... See more

Company replied

Rated 5 out of 5 stars

On entering Radley at Unit 74 I was warmly welcomed by Mollie who offered to help me in choosing a gift! She was very amiable, great interaction with smiles, warm interaction, caring and professio... See more

Company replied

Rated 3 out of 5 stars

The store is laid out really well, stock is displayed beautifully and staff are really friendly and not too intrusive whilst you're shopping, but attentive enough so you know they can assist if neede... See more

Company replied

Rated 5 out of 5 stars

Had a great experience shopping at Radley. Claire was friendly and helpful in assisting me to find a last minute gift for a friend. She made me aware of all the offers and suggested potential gifts. A... See more

Company replied


Company details

  1. #30 of 45 best companies in Handbags Shop
  2. #26 of 38 best companies in Bag shop
  3. #176 of 283 best companies in Fashion accessories shop
  4. #22 of 29 best companies in Leather Goods Shop
  5. #3 of 5 best companies in Leather Goods Wholesaler

Written by the company

Discover your new must-visit shopping destination at West Midlands Designer Outlet. Visit our Radley London store to shop expertly crafted luxurious leather handbags, accessories and more at prices you’ll love. We can’t wait to meet you.

Our promise

Written by the company

We are commited to our customers and our teams
We’re passionate about great customer service, and creating a warm, welcoming atmosphere for colleagues and customers alike. As part of our Retail Excellence program, we ensure our store teams have in place the tools they need to do the best job possible. As well as a culture of learning, development, collaboration and recognition. Creating a great place to shop, and to work.

Price Match Promise

Price matching is available for John Lewis and House and Fraser.

We aim to provide the best value and service to our customers. So, if you find a product at a better price than on Radley.co.uk we have a price match offer in place to help you get the best offer from us. (subject to stock availability)

For more details, please visit https://www.radley.co.uk/help/price-match-promise

Contact info

  • Unit 74, Designer Outlet West Midlands, Eastern Way, Cannock, Staffordshire, WS11 7JZ, Cannock, United Kingdom

  • 01543 505143
Promotion box for Radley London - Cannock

Shop our New Collection.

The latest arrivals from our London Design Studio.

4.8

Excellent

TrustScore 5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always loved Radley

Always loved Radley, especially love the shop in the outlet centre in Cannock West Midlands. All staff are brilliant, especially Amy who I always try to find to help me as she is very knowledgeable of all goods. A bit disappointed that you sold out if the Sketchy Dog scarves as they were lovely.

6 December 2025
Radley London - Cannock logo

Reply from Radley London - Cannock

Thank you for a lovely review our store will be delighted to hear this 😍

Rated 5 out of 5 stars

Great Shopping experience!

On entering Radley at Unit 74 I was warmly welcomed by Mollie who offered to help me in choosing a gift!
She was very amiable, great interaction with smiles, warm interaction, caring and professional.
I made my choice at a very good price and met another team member Jo at the point of sale when Mollie completed the transaction, both made a lovely team.
On a next day visit I was once again warmly welcomed with smiles to the store by Luisa and enjoyed another great shopping experience.

19 November 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕

Rated 5 out of 5 stars

Had a great experience shopping at…

Had a great experience shopping at Radley. Claire was friendly and helpful in assisting me to find a last minute gift for a friend. She made me aware of all the offers and suggested potential gifts. All of the staff were friendly and welcoming.

27 September 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 🥳

Rated 5 out of 5 stars

Exception customer service at Radley McArthur Glen

I went into the Radley store in McArthur Glen Cannock to look for a work bag for working in an office in the city centre so I needed a secure, versatile yet stylish bag and Abbey helped me find the perfect bag. Abbey was exceptionally helpful and really knew about each bag and the materials - she found what I wanted and was really tentative whilst being friendly and had a positive manner the entire time. Thank you Abbey and the Radley store. From Salma

31 May 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

We're happy to hear that you found the perfect bag for your needs😊

Thank you for taking the time to feedback the helpful service you received in our Cannock store, it is much appreciated! 🐾💕

Rated 5 out of 5 stars

Erin was more than helpful in the store…

Erin was more than helpful in the store today
She helped me with the technology needed to access special offers in store.

She was kind patient and polite.

7 May 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

We're so glad to hear about your positive experience at your Cannock store! It's wonderful to know that Erin was able to help you with your purchase, she will be delighted to hear this.

Thank you so much for taking the time and leaving us your lovely feedback 🩷

Rated 5 out of 5 stars

Today I visited the Radley store at…

Today I visited the Radley store at McArthur Glen outlet at Cannock. I wanted to acknowledge what a wonderful customer service was provided by Emma and Fay. Helpful, professional and service with a smile..... go and visit them 👍

22 March 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Your feedback is super important to us, thank you for leaving us a review.

We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕

Rated 5 out of 5 stars

All of the staff in the Cannock Outlet…

All of the staff in the Cannock Outlet store was very helpful, friendly and professional. The bag was good value and they wrapped it nicely. Thanks.

1 March 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

We appreciate your kind words about our Cannock Outlet store staff 😊

We're delighted to hear you had a positive experience and do hope to see you very soon 🩷

Rated 5 out of 5 stars

Service

Absolutely lovely, friendly atmosphere in store. I was served by Amy at the Cannock MacArthur Glen store and she is always so kind and thoughtful, always making sure items are perfect and well packaged. She always goes the extra mile. Thank you

23 February 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Your feedback is super important to us, thank you for leaving us a review.

We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕

Rated 5 out of 5 stars

Great service staff so helpful and…

Great service staff so helpful and polite. Thanks Amy

30 January 2025
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

We really appreciate you taking the time to leave us a review, thank you!

We’re over the moon that you love your new Radley purchase. 😊

Rated 5 out of 5 stars

Super friendly very helpful and…

Super friendly very helpful and understanding staff helped me get the perfect gift for my wife. Happy to recommend and trust in the future ( Amy in particular was very patient and helpful)

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Cannock store:- Excellent service, care and attention shown by a lovely shop assistant Amber. She is a credit to the shop, company and brand (Radley).

25 November 2024
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Thank you for the lovely feedback, we are so glad to hear Amber was able to help you. We will pass this on to Amber and to our Cannock Team who will be delighted to read this 😊

Rated 5 out of 5 stars

Amber was amazing at helping us choose…

Amber was amazing at helping us choose a suitcase for my mom for Christmas! Her customer service was excellent without being pushy or feeling pressured.

16 November 2024
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Thank you so much for the lovely review, we will pass this on to Amber who will be thrilled to hear your lovely feedback 😊

Rated 5 out of 5 stars

Great Radley bag

Always good quality this large flap over bag is perfect for travelling to the airport or days out. Can get all the essentials in the bag - phone, kindle and iPad.

Worth a purchase.

6 October 2024
Radley London - Cannock logo

Reply from Radley London - Cannock

We can't agree anymore the Westwell bag is the perfect size. Enjoy using your new bag 🩷

Rated 5 out of 5 stars

I visited Cannock store yesterday and…

I visited Cannock store yesterday and received excellent customer service. There was two assistants, Molly and Erin and both were very helpful. Also they were very patient, honest when I asked for an opinion and not all pushy. I look forward to visiting this store again very soon.

3 September 2024
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Hello, we are delighted to hear that you had a positive shopping experience at our Cannock store. We will definitely relay your appreciation to our team there; they will be thrilled!

Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

Lovely Staff <3

Me and my mum walked in and spoken to straight away asking if we need help or if there was anything we were looking for, the lady was really lovely towards us and helped with anything we needed. Staff were amazing!

4 April 2024
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Thanks so much for sharing your experience with us, we hope to see you very soon!

Rated 5 out of 5 stars

Happy and friendly

I visited Radley last weekend. I was greeted by a very nice lady. All the staff were really friendly and particularly the one who had greeted us, I didn’t get her name, but she was the only one wearing a mask. She seemed really happy and enjoying her job.
The layout of the store was very nice and there were some lovely items, and prices were very reasonable.

16 December 2023
Unprompted review
Radley London - Cannock logo

Reply from Radley London - Cannock

Happy to read this, thankyou for taking the time to leave us a review we do appreciate it 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look