From ordering luggage and receiving was very quick and added bonus had an extra discount. First time ordering from this company and was happy with everything
Company replied
Location
Switch locationRadley Unit 10.1.2, The O2, Peninsula Square, London, SE10 0DX London, GB
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See what reviewers are saying
I purchased a radley black med zip wallet 10632 on 17/6/2024 at Myer Melbourne and love it but the wear on the wallet is very disappointing and I think the leather is poor quality and I paid $150.00 e... See more
Company replied
Loved looking around the store. Lovely items on display. I found a lovely bag which was on special offer. I took it to the pay counter and I had a wonderful service from the assistant. I was surprised... See more
Company replied
Beautiful Leather handbags in beautiful colours and reduced in Black Friday Sale I have about 10 Radley handbags now And they are the only ones I buy As they look good year after year Quality
Company replied
Company details
- #30 of 44 best companies in Handbags Shop
- #25 of 38 best companies in Bag shop
- #170 of 284 best companies in Fashion accessories shop
- #21 of 28 best companies in Leather Goods Shop
- #3 of 5 best companies in Leather Goods Wholesaler
Written by the company
As a London born brand, our Radley O2 store sits pride of place in the heart of Greenwich and should be your first stop when looking for beautiful designer leather bags in London. Here at Radley, we're dedicated to making timeless and stylish bags that women will fall in love with. We mix creative design, quality craftsmanship and the finest materials to create handbags, purses and accessories that will complement any outfit. Discover our full collection of signature bags, complete with our iconic Scottish Terrier stamp, from our Radley O2 store. Just minutes away from the underground stop and surrounded by other luxury shops, our O2 store is the place to be to buy your designer handbags in London.
Our promise
Written by the company
- We are commited to our customers and our teams
- We’re passionate about great customer service, and creating a warm, welcoming atmosphere for colleagues and customers alike. As part of our Retail Excellence program, we ensure our store teams have in place the tools they need to do the best job possible. As well as a culture of learning, development, collaboration and recognition. Creating a great place to shop, and to work.
Price Match Promise
Price matching is available for John Lewis and House and Fraser.
We aim to provide the best value and service to our customers. So, if you find a product at a better price than on Radley.co.uk we have a price match offer in place to help you get the best offer from us. (subject to stock availability)
For more details, please visit https://www.radley.co.uk/help/price-match-promise
For more details, please visit https://www.radley.co.uk/help/price-match-promise
Contact info
Radley Unit 10.1.2, The O2, Peninsula Square, London, SE10 0DX, London, United Kingdom
- 0208 8585420
Shop our New Collection.
3.8
Great
20 reviews
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Happy holidays
From ordering luggage and receiving was very quick and added bonus had an extra discount. First time ordering from this company and was happy with everything
25 September 2025
Reply from Radley London - O2
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 😊
Reply from Radley London - O2
Love to hear this, enjoy your new bag 🩷
Long waits - be warned!
Waited over 15 minutes to be served due to a slow cashier - better off visiting another store or going online!
30 May 2025
Unprompted review
Reply from Radley London - O2
Hi,
Thank you for taking the time to leave us a review, it is much appreciated.
Please stay assure that we will pass your comments the "O2" Radley store.
Please accept our apologies for any inconvenience caused and should you need any further assistance, please do let us know.
I bought a double chain heart bracelet…
I bought a double chain heart bracelet 3 weeks ago and it has broken already. Bought it at the O2 arena along with a pair off sunglasses that have already come loose. Don’t have my receipt live miles away and as yet no joy in contacting someone who can help with the bracelet
5 April 2025
Reply from Radley London - O2
Many thanks for taking the time and leaving us your feedback.
So sorry to hear you have not been able to speak to us, we are unable to locate an email address under your email.
However our O2 store will be able to resolve this for you without returning back to the store. If you want to give them a call they 0208 8585420 our store will be able to help you without returning to the store 😊.
Or if you want us to pass on a phone number for the store to call you on please do email us on: customercare@radley.co.uk and we can pass this on.
We do hope they can help 🩷
Cross over vag so easy to order …
Excellent service so easy to order excellent delivery service many thanks
17 December 2024
Great customer service
18 December 2024
Unprompted review
Radley are Great!
Radley are Great!
Update on order(s) given regularly
Always deliver when they say they are going to deliver.
Awesome!
26 August 2024
Reply from Radley London - O2
Thank you for your review! We are always overjoyed to hear about our customers' positive shopping experiences.
We hope to see you again in the near future 🐾😊
I purchased a radley black med zip…
I purchased a radley black med zip wallet 10632 on 17/6/2024 at Myer Melbourne and love it but the wear on the wallet is very disappointing and I think the leather is poor quality and I paid $150.00 exp very disappointing regards Glynis Richardson
17 June 2024
Unprompted review
Reply from Radley London - O2
Hello, we are very sorry to hear this. This is not the quality we expect from our brand. All purchases do require being returned to the place of purchase, have you tried contacting Myer? If you require any further assistance, we will be happy to advise you, you can email us at : customercare@radley.co.uk
Thank you to Leticia and Joshua you are…
Thank you to Leticia and Joshua you are amazing with excellent customer service.
Keep up the good work!
3 August 2024
Unprompted review
Reply from Radley London - O2
Thank you for the lovely review, we will pass this on to Leticia and Joshua who be thrilled to hear this 😊
I love the Radley bags....
I love the Radley bags..... but...is it possible to buy Radley somwhere in the Netherlands?
11 July 2024
Unprompted review
Reply from Radley London - O2
Thank you for your feedback, we are so glad to hear you like your bags. Currently, we do not have any stores in the Netherlands at the moment.
Reply from Radley London - O2
Thanks for the lovely review Lisa :)
Fantastic bags
Loved looking around the store. Lovely items on display. I found a lovely bag which was on special offer. I took it to the pay counter and I had a wonderful service from the assistant. I was surprised to see the assistant go out to the rear of the shop and bring me the same bag still in its original packaging. I was expecting the item I had taken from the display. The bag is great quality and well made. I will definitely visit again.
3 July 2023
Reply from Radley London - O2
We’re delighted to know that our team exceeded your expectations! Your kind words mean the world to us, and we can’t wait to share your compliments with them.
Very happy with my new bag nought at O2…
Very happy with my new bag nought at O2 outlet. Helpful staff and saving made as Black Friday!
23 November 2023
Reply from Radley London - O2
Thank you for your review
Beautiful Leather handbags in beautiful…
Beautiful Leather handbags in beautiful colours and reduced in Black Friday Sale
I have about 10 Radley handbags now
And they are the only ones I buy
As they look good year after year
Quality
10 November 2023
Reply from Radley London - O2
This is fab to read, we hope you love your new item 😊
I have not received the goods after a…
I have not received the goods after a week of ordering and no email to date as when the bag will be shipped
3 November 2023
Reply from Radley London - O2
Thank you for your review. We can see that the order was delivered to the address provided the day after it was placed. If you don't have this, please contact our customer care team at customercare@radley.co.uk where we can help you
Great costumer service from khalid in…
Great costumer service from khalid in the O2! Helped us choose a lovely bag for my wife’s birthday
4 November 2023
Unprompted review
Reply from Radley London - O2
What a lovely review for Khalid!! 😊
I am happy for my bag bought at 02
I am happy for my bag bought at 02. I got very useful help on the phone before I went to 02 about the bag I wanted. I live in Norway
15 October 2023
Reply from Radley London - O2
This is lovely to hear. We are pleased we were able to help you 😊
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