I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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Review summary
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Company details
- #32 of 45 best companies in Handbags Shop
- #28 of 41 best companies in Bag shop
- #171 of 279 best companies in Fashion accessories shop
- #23 of 30 best companies in Leather Goods Shop
- #4 of 5 best companies in Leather Goods Wholesaler
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality items
Good quality items, well made and beautiful. I am very pleased with my purchase and I would recommend
8 June 2026
Reply from Radley London
We are so pleased to hear how happy you are with the quality and beauty of your purchase! Thank you for your wonderful recommendation.
Have always been a fan of Radley…
Have always been a fan of Radley handbags .I have a lovely collection of them in various sizes.Sad to see them go .Have bought some beautiful bags and purses might buy some more before they disappear alltogether.
25 June 2026
Reply from Radley London
We are so delighted to hear you've been a long-time fan and have such a lovely collection of our handbags! Thank you for your kind words.
Always good service and delivery
Always good service and delivery. Quality products and variety of colours and fabrics. So sorry you are closing down hope the new owners keep up your good work. Good luck to you all.
8 June 2026
Reply from Radley London
We are so grateful for your kind words and continued support. We're glad you've always been happy with our service, delivery, and the quality of our products. We truly appreciate your well wishes during this transition.
I love Radley
I love Radley, but unfortunately I had a poor quality bag delivered, waste of money, I wasn’t offered a refund or an exchange, giving the bag to a charity shop. Usually there bags are good quality but this one looked cheaper than primark.
4 June 2026
Reply from Radley London
We are truly sorry to hear about your recent experience with the quality of your bag. We understand your disappointment, especially as you've been a loyal customer. We appreciate you bringing this to our attention.
An all round great experience
Ordering online was quick and easy. The delivery lead-time short and the delivery carrier excellent. The product exactly meets my expectations on quality, design and green recycling. It was in the sale so I was also delighted with the significant price reduction!
25 June 2026
Reply from Radley London
We are absolutely delighted to hear how pleased you are with your recent purchase! It's wonderful to know that the online ordering process was smooth and that the product exceeded your expectations in terms of quality and design. Enjoy your fantastic new item!
I orderordersd two pairs of shoes and two…
I orderd two pairs of shoes and two bags very happy with all.
25 June 2026
Reply from Radley London
We are so pleased to hear you are happy with your new shoes and bags! Thank you for your wonderful feedback.
Easy to order
Easy to order, advised of order steps and delivery. Quality item delivered with care
25 June 2026
Reply from Radley London
We are so pleased to hear that you found the ordering process easy and that your item was delivered with care. Thank you for your kind words!
A very quick and efficient service..
25 June 2026
Reply from Radley London
We're so glad to hear you found our service to be both quick and efficient. Your positive feedback truly brightens our day!
Order has still not been delivered
25 June 2026
Reply from Radley London
We are truly sorry your order has not arrived. Please contact our customer care team as soon as possible so that we can make sure your order arrives with you safely
Disappointed it wasn’t packaged as I expected since I have radley bags
Great bag. I was buying for a special birthday present. I was disappointed it was not put in a radley box and no pink dust bag as provided.
I cardboard box it came in was a bit battered. Is there any chance you can send me the box it should come in or at least a radley carrier bag plus the pink dust bag.
I own several radley bags and feel the recipient of the bag would love it even more.
25 June 2026
Reply from Radley London
We're glad you love the bag! We understand your disappointment regarding the packaging for such a special gift. We appreciate your feedback.
Good Quality
My Wife has always be happy with the quality of your items including the quick delivery service
Thank you
25 June 2026
Reply from Radley London
We're so happy to hear that your wife consistently enjoys the quality of our items and our quick delivery service. Thank you for your wonderful feedback!
A wonderful experience from a great…
A wonderful experience from a great company. The bag was a treasure and very attractive and beautiful.
25 June 2026
Reply from Radley London
We are so happy to hear you had such a wonderful experience with us and that you love your beautiful new bag! Thank you for your kind words.
Radley Quality
The website was very easy to navigate & the description was perfect for my purse.
Delivery was prompt & it was packaged beautifully.
Also as it was a sale item, very good value as I have bought many items from Radley over the years & quality is first class.
25 June 2026
Reply from Radley London
We are so delighted to hear that you had such a positive experience with your recent purchase! It's wonderful to know that you found our website easy to use and the product description accurate. We're also thrilled that the delivery was prompt and beautifully packaged, and that you appreciate the value and quality of our items. Thank you for your continued loyalty to Radley!
RADLEY GIFTS - I was impressed by the online service and the delivery timescales were very good. I was kept informed by email of every stage of the process from ordering to delivery which was fast
I ordered my purchases online from Radley. The process was fast and efficient and I was very impressed at the delivery timescales. I was kept informed of progress where the order was up to from ordering to delivery.
25 June 2026
Reply from Radley London
Thank you for your wonderful feedback! We are so pleased to hear that your online ordering experience was fast and efficient, and that you were impressed with our delivery timescales and communication. We truly appreciate you sharing your positive experience with us.
Problem with returning the faulty item
Problem with returning the faulty item. The issue between Radley and Royal mail was really disturbing.
15 June 2026
Unprompted review
Reply from Radley London
We are truly sorry to hear about the difficulties you experienced with returning your faulty item and the issues between the carriers. This should all now be resolved but appreciate the frustration it will have caused and we're grateful for the feedback
I have not recived all my iteams there…
I have not recived all my iteams there not been posted out
Only one and it's been over a week
25 June 2026
Reply from Radley London
We are truly sorry to hear that you haven't received all your items and that there's been a delay. We understand your frustration - please contact our customer care team who will be able to investigate the issue and make sure your order arrives safely
Reply from Radley London
We are so happy to hear you love your new handbag! It's wonderful to know you're pleased with the quick delivery and value. Thank you for your kind words!
Two zips are missing their pulls plus…
Two zips are missing their pulls plus there is some loose thread . I am waiting to hear back from customer service. So
I am not happy with the purchase. I did not order faulty goods , but that’s what arrived
25 June 2026
Reply from Radley London
We are truly sorry to hear about the issues with the missing zipper pulls and loose thread on your recent purchase. We understand your disappointment with receiving a product that isn't perfect. We are actively looking into this with our customer service team.
Radley purses
Easy to use website. Delivery time excellent.
Good quality leather and excellent design purses. Favourable price.
25 June 2026
Reply from Radley London
We are so pleased to hear you found our website easy to use and that you're happy with the quality and design of your purses! Thank you for your kind words about our delivery time and pricing.
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