Railcard Reviews 

Allways on strike at weekends .or next to no service .
Save your money go on bus .easier less hassle. I will never buy again

The website is totally and utterly useless and must have been coded by children.
Could not make a purchase even though the card details are correct.
Then tTold i had to clear my Basket and try again and the button to start this process does not work

Dread renewing every year. Each year Plastic Railcard comes to us photo-less. Takes ages to sort out and in meantime have to pay full for their mistakes. Informed that I MUST accept a digit al railcard as a resolve. Over 60. Not techi savi. The company could do with assessing the systemic problem and look for solutions. Any easy win for quality control

Would like to give a big thank you to your online helper name was Lance, he was a tremendous
help today in sorting out our two for one railcard,
He went the extra distance and ensured he stayed on line to make sure we had downloaded the correct app. Credit to your company, regards

This website is appalling, been trying to get a two together railcard for five days now without even being able to log in. I am using tesco vouchers which have to be used on the site and cannot be refunded if unused so am tied to this terrible company. Wrote to the customer service team who will get back to me within 10 days! Tried on a iPad, PC and phone none could log in you just get this supposedly jolly but very annoying ‘Oops something is broken’ message. Looking at other reviews if I wasn’t trapped by the tesco voucher it would be easy to buy one from one of the other train companies.

Absolutely terrible website, most links don't work or show a 404 error page. The fare discount calculators do nothing and present no discount to be able to check your fare. On a £13.20 fare it saved me... 20p! So much for the 1/3 off savings they claim. I have yet to see how that will ever be justified by the £30 card cost.

This company is more than eager to grab your cash, but provide basic to no support, their terms and conditions are broken or poorly explained, and the actual savings are wildly overstated. This website, its cards, and frankly the rail service itself, are not worth the time or money

I actually don’t think it’s worth my time renewing. I’ve never been so frustrated. According to the website I have bought my railcard but when I go into the App I don’t exist. So perhaps the authority could tell me how I prove that I bought the card.

Railcard disappeared from app and couldn't be re-added. When it came up for renewal website kept throwing up errors, irrespective of browser, cache clearance etc. Planned train trip cancelled anddriving instead. Garbage Garbage Garbage. Concrete over the railway.

Be warned! Would give zero stars if possible. Applied over a week ago, they say your digital card will be processed in 5 working days. They have taken payment but I still don't have the card. Emailing them gets a standard "we will get back to you in 10 days".

I last bought a Railcard 4 years ago (I lost money on it) and it was a bad experience then. I bought another today and nothing has improved. Obviously no money spent on developing their software. It comes across as a "couldn't care less" company.

Had no problems ordering and renewing my railcard. But saying that I would say having a railcard actually is pointless and does not serve much purpose as you would expect it to. Not sure what the rules are at other train stations but at mine you get charged double the ticket fare if you use your railcard before 9.30 am!! So regarding early work shifts what use is there in the railcard if I can hardly use it for my train fare to work!

I dread every year having to renew my railcard and this year is no different. Every year I eventually have to call them to sort it out. Renewed my card online and it says my new card is active but when I try to view it on the app only my only my old card is there asking me to renew! There is no option that I can find to enter my download code. I guess it’s another call to sort it out, frustrating and time consuming process.

I would like to give ZERO stars if I could. Website looks easy to use, but loads of problems trying to buy a card. Kept getting errors saying needed to delete purchase and restart. Tried several options of browsers and cards, no success. And they don't take loads of cards or PayPal. 10 days!!! response time is given for help. Utterly useless. RAILCARD - please find a company that actually knows how to setup an epayments site and pay them to actually build a site that works. Terrible. UPDATE: After trying multiple times and on two different devices - ALL WHICH FAILED and gave an error message, I now find multiple charges to my bank. The banks need to force them to fix this terrible service.

The website design is awful. Both mine and my husbands 3 year Senior Railcards are on the same e mail account.
I renewed my husbands easily, but then went back to renew mine… disaster.. not able to complete the transaction.. . The helpline was not helpful, and the adviser kept telling me I hadn’t renewed my husbands (it arrived the next day!!). Her understanding of the situation seemed poor.
I decided to give up on trying to renew on the Railcard website, logged on to my East Midlands Railway account, and renewed my card.. a very clear and simple process via a well designed website.
I received my card by first class post in 24 hours.. First class customer service that puts railcard.co.uk to shame.
I

Daughter purchased senior railcard for her auntie. Took £60 out of her account instead of £30 now 3weeks later still not been refunded her money said its the responsibility of her bank

I had misspelt my name on the form during account creation on railcard.co.uk. Luckily, I had not purchased any railcard under that wrong name.

I quickly called the customer services line (on a Sunday at 12:00PM) and the issue was resolved in 7 minutes! Amazing!

Spent a long time trying to renew online, but the website kept throwing up error messages when I tried to log in. Tried to change password but received an email saying that my email address wasn't registered. Tried to register, but had a new error message.
Telephoned 0345 3000 250 - got through straight away. All my details were there and the renewal process was very straightforward, even using a Tesco voucher. Obviously there are technical difficulties with the website.

I have tried to renew my senior rail card on line and after inputting all the information it just says woops there is a problem. A simple renewal ought not to be a problem!

Please make clear to customers paying for special delivery, costing £6.50, that they must be present at the delivery address for the 1 to 5 day delivery period as Railcard do Not provide a post office tracking number.
Otherwise the Post Office will not deliver if there is no one present at the address.
There is therefore no obvious advantage in paying £6.50 special delivery unless you are prepared to stay at home for 1 to 5 days.

After changing my phone I was unable to add my railcard to the new phone, I emailed railcard who advise a 10 day reply mine came after 10.5 days and then asked more questions, that was Tuesday, now Friday and still no reply, told them on Tuesday I was going away on the train on Friday and still no reply. Appalling customer service. My ticket was full price today