Rainbow Tours Reviews 

493
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the meticulous planning and seamless execution of their holidays, highlighting the exceptional service and well-organized itineraries. Many appreciate the staff's helpfulness, patience, and extensive knowledge, which contributes to a stress-free and enjoyable booking process. Reviewers frequently commend the expert advice and personalized approach, ensuring trips perfectly fit individual aspirations. The chosen locations and accommodations are often described as superb, providing amazing experiences. People also noted the smooth transfers and excellent local guides, making every aspect of their adventure effortless and memorable.

What people talk about most

Holidays

Consumers find holidays to be positive, with many describing their trips as amazing, incredible, and even... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently highlighting the meticulous planning and seamless... See more

Location

Users describe positive interactions with location, with many reviewers praising the excellent choices of... See more

Booking process

People report positive experiences with the booking process, noting that arrangements went smoothly and were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

Malawi is a stunning safari spot. All the camps & lodges we stayed in run by Robin Pope Safaris were wonderfully run & in exquisite sites. The wildlife seen was mega - lions, giraffe, cheetah, hippos,... See more

Rated 5 out of 5 stars

Previously went on safari two years ago and didn’t think we would do it again. So glad we did Craig arranged another brilliant trip. Can’t recommend Rainbow enough also the team on the ground are marv... See more

Rated 5 out of 5 stars

We have just returned from our amazing Kenyan safari adventure and we can’t thank Craig at Rainbow Tours enough. He was informative, helpful and patient with all of our questions. We start... See more


Company details

  1. Tour operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(493)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Madagascar Tour.

Derek Schuurman planned our tour of Madagascar. He is so passionate and knowledgeable and did an excellent job. He listened to our preferences and arrange a superb tour. We would not have changed a thing. We are well-travelled and used many companies, but this service stood out. We travelled in October 2019 and made a recent enquiry to which Derek showed the same enthusiasm.

13 May 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Gill,
I'm so pleased to read your review of your recent trip to Madagascar. We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Fantastic Trip Made Easy

We thoroughly enjoyed our time in South America. The comfort of knowing transfers, hotels and tours were all taken care of meant we could throw ourselves into the holiday completely relaxed. This was our first time heading to the continent and it was incredible. Peru was amazing! Condor Travel who we were with in Peru were great at informing us of upcoming timings and who would be meeting us. The tours were interesting and detailed. The only issue we had was that the itinerary from Rainbow did not match what we actually did. Rainbow had stated in Lima we would be visiting the coastal park in Lima and the salt flats in the Sacred Valley which we were looking forward to. However, the itineraries did match what Condor supplied to us on our arrival bar the walk to the ruins Ollantaytambo where we ran out of daylight.
Machu Pichu was one of the highlights of the tour. We were incredibly lucky to have beautiful weather the first day which meant we got to see all the incredible views. The only downside of this time was that we were booked onto the same your when we had discussed doing another route. Luckily, we were able to swap tours ourselves by talking to the manager of the site on the day. Our tour guide on day was brilliant and shared with us what we would see on day two, so we knew the route and the highlights to look out for.
The Peru section finished with a tour of Cusco that was amazing. The tour guide added in an alpaca sanctuary which was a great bonus. Our last day was a trip to Rainbow Mountain. It was a difficult walk but such an incredible achievement for us. Thankfully, it turned out we were not on the tour mentioned in the Rainbow itinerary but on a shorter walk which was a blessing in disguise. We went through all possible weathers from snow, rain to beautiful sunshine. The team again kept us feeling motivated, supported and kept us laughing throughout the walk.
Argentina was great. Our Buenos Aires tour was informative, and La Boca was a wonderful place to wander around. The tour was missing the Recoleta Cemetery mentioned on the itinerary, so we had to return at our own expense later. Iguazu falls was spectacular. We enjoyed both sides of the falls and were lucky enough to get onto the boat rides (low water levels meant they were not running the day before and morning of our visit).
Rio was a fabulous end to our trip. Time to see some world-renowned attractions and get some well-earned R&R. We were a little sceptical about Rio before going but the area we stayed meant we could wander from our hotel both in the day and evening areas and felt safe throughout. Our tour guide did all transfers and tours which was great. He seemed to have a fantastic relationship with the hotel and gave some excellent local recommendations for a Churrasco restaurant and the perfect sunset viewing spot.
Overall, the hotels we stayed in throughout our stay were great, all our tour guides and transfers were fantastic, and the tours were spectacular even if they did not quite match as advertised. Our contact with Rainbow in the build-up was really good. Using Rainbow was absolutely the right way for us to travel to South America for the first time and we would recommend using them.

4 April 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Tom & Rhi
Thank you so much for taking the time to share such a detailed review of your recent adventure in South America. It sounds like you covered so many fantastic areas and sights. We really appreciate your comments and recommendation and hope to have the opportunity to assist with a future holiday.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Amazing South America Tour

A few tour companies do a very similar South America tour, but we went with Rainbow due to better value for money, personal service and some friends had a good experience with them too. Pleased to say they didn't disappoint. Some minor changes made to hotels, tours and experiences ahead of the trip but all communicated well by Jake who was incredibly helpful throughout. Four different countries with four different local tour companies, but every single pick up, drop off - of which there were many - were on time making it so easy for us. Many of our tours were private and felt like real VIP's being driven round and given a personal service. If you prefer to be bussed around with the same crowd and get to know people, then maybe go elsewhere, but if you want a personalised service, amazing experiences with friendly, professional and experienced tour guides and organisers, then Rainbow is for you. Thank you so much Rainbow, we absolutely loved our South America Tour.

3 May 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Mark,
Thank you for taking the time to share such a lovely review. We are delighted to know you are happy with everything that Jake organised and that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Another excellent trip.

My third African trip with this company. Excellent planning and administration. Good trips that included the must do’s and see’s
The accommodation was varied but all excellent, the transfers and internal flights worked without a hitch! A safari in Botswana with Rainbow is highly recommended. You will not be disappointed.

1 May 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Thank you for taking the time to share your positive review of your recent Botswana trip. Your repeat custom and recommendation are very much appreciated. We are delighted to know you are happy with our service and that that everything ran so smoothly.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

South Africa

I had a wonderful vacation in South Africa, including Cape Town, Cape of Good Hope and a safari in the Amakhala Game Reserve. Everything went smoothly and was well organised. Thank you Rainbow Tours!!

12 April 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Heidi,
Thank you for your positive review. We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

We had an amazing trip!

We had an amazing trip to Rwanda, Kenya & Seychelles. We saw an abundance of wildlife, a lot closer up than expected! The accommodation suggested by Craig @ Rainbow Tours was all brilliant, the food was great as well as the service. The private transfers were all on time and reliable which took a lot of stress out of the holiday.
Craig was knowledgeable and the booking process was relatively easy however Rainbow were slightly inflexible when it came to dates/flights so we ended up booking some of these ourselves.
Overall, we would recommend them as a company.

4 April 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Isabelle,
I'm delighted to read your comments and to hear about your wonderful trip to Rwanda, Kenya & Seychelles. It sounds like you had an incredible time. We truly appreciate your positive words and recommendation and hope to help organise another trip again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic!

Very good communication throughout the booking process and helpful in answering queries. The accommodation was absolutely fantastic.

8 April 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Claire,
Thank you for taking the time to share you review, it's lovely to read.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Rainbow are Brilliant!

Rainbow organised an absolutely outstanding tour
for us in South America. Kristen ( our Agent) was absolutely brilliant. She'd been to all the countries and therefore knew the best times to go, places to see etc etc. The program worked like clockwork. 12 fliights. All
on time. All meeting pick ups on time. Hotels superb.Tour guides brilliant. I could go on. Bottom line
is you won't find anyone better than these guys!

4 March 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Viv,
It's a pleasure to read your positive review and to know that Kristen put together such a fantastic itinerary to South America for you. We pride ourselves in having experts at Rainbow who have visited these areas & know them in depth so we can offer the absolute best for our clients. We hope to have the opportunity to look after your travel plans again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Trip of a lifetime…

We have just returned from the trip of a lifetime to the Galapagos Islands and Costa Rica. Jack at Rainbow was so helpful and put together an excellent itinerary for us. We really felt as though we saw and experienced everything there was offer in both destinations. Thank you Rainbow and we will definitely be seeking Jack's advice again for next year's adventure.

19 March 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Nicki,
Thank you for sharing your positive review of your recent trip to the Galapagos, it sounds like you had a fantastic time! We look forward to hearing from you again and assisting with your future travels.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Our third adventure with Rainbow and…

Our third adventure with Rainbow and brilliant, as ever.

Everything goes like clockwork. From the first planning discussion to the actual trip itself. We feel very well looked after by the people at Rainbow and all the local tour companies, hotels and guides. Kristen is brilliant to work with.

Excellence all round.

31 March 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Craig,
Thank you so much for your very complimentary review. I know Kristen will be delighted to read your comments. Thank you for your custom and we hope to welcome you back at Rainbow again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Highly recommend Rainbow.

Rainbow was recommended by several friends, we now know why. The guidance, advice and support from Rainbow was superb, the choice of hotels, overall management and coordination of the whole holiday was excellent, with superb guides and drivers. Having visited four countries, the whole holiday went without a hitch with very courteous and prompt pick ups and drop offs. It couldn’t have been better, we will definitely return for our next trip.

14 March 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Michael,
It's a pleasure to read your review and to know you received such great service from the team at Rainbow. We appreciate you sharing such a positive endorsement.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Ghana trip

Derek organised an amazing trip in Ghana exploring the coastal region - we cannot wait to go back and see more of the country (and explore the neighbouring countries, which Rainbow Tours also cover).
The bespoke and personalised nature of the trip was extremely well organised and geared to our requests and we felt very welcomed and safe at all times.
Highly recommended!

1 March 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Jamie,
Thank you for taking the time to share such a wonderful review. I am so pleased to hear that you had an amazing time - Derek will be delighted to your read comments. Your recommendation is very much appreciated. We hope to see you again on a Rainbow holiday again soon.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

South Africa, Rainbow Know What They are Doing

Rainbow clearly have a lot of experience arranging holidays to South Africa.
The itinary and accomodation including the safari, met our expections so we were completely satisfied.
I have no hesitation in recommending them.

11 February 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Keith,
I'm delighted to read your comments to know that your holiday to South Africa met your expectations. We truly appreciate your custom and your recommendation.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

The holiday Nikki planned for us…

The holiday Nikki planned for us covered all the things we wanted to do. The arrangements went well on the ground and the price was very competitive with the other quotes I got. I would certainly consider using them again for future holidays.

10 February 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Jane,
Thank you for your positive review. I'm delighted to know that you were well looked after by Nikki and that everything during the trip ran smoothly. We hope to have the opportunity to look after your travels again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent advice and guidance

Superb advice and guidance from Derek. We went on a relatively new trip to Ghana focused around wildlife. Excellent all round experience. Guiding quality was first class, private driver. Both guide and driver could not have been more helpful. Saw so much of the country and wildlife. Would use Rainbow again definitely recommend.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Namibia re-visited

This is the second time we have done a self-drive tour around Namibia. We came back to Shelley at Rainbow because our first experience was excellent. Once again she organised a perfect holiday for us - everything went according to plan and the quality of her service is brilliant. Thanks again Shelley - we will definitely be coming back for more.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tour of Uganda

Rainbow Tours organised an excellent trip and obviously are very knowledgeable about all aspects of Uganda. The guide that they selected for us, Remmy, was second to none. During the tour they went out of their way to attend to all our requests. I would highly recommend.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant! Can't fault them. Have used Rainbow Tours twice now and on both occasions they have exceeded expectations. From service levels, to itinerary planning & delivery, to quality of accommodation and their after sales service, Rainbow Tours are a 1st class act and I highly recommend them.

8 February 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Ravi,
I'm delighted to read your review and to know that you've received such wonderful service on both occasions. We appreciate your recommendation and look forward to assisting you with your future travel plans again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

From start to finish our trip was well…

From start to finish our trip was well organised and was amazing. Craig asked us a lot of questions to get an idea of what we wanted and put together a great package holiday.

Thanks and will use again

26 January 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Glenn,
Thank you for taking the time to share such a positive review. We look forward to assisting you with your holiday plans again in the future.
Best wishes
Gemma - Customer Resolutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look