This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... See more
Company replied
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See what reviewers are saying
Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!
Company replied
First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... See more
Company replied
These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... See more
Company replied
Company details
Written by the company
RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!
Contact info
DC10, Unit 1 Salford Road, MK43 0AR, Ridgmont, United Kingdom
- 0800 542 44 28
- sales@rajapack.co.uk
- www.rajapack.co.uk
4.2
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Good quality boxes!
29 May 2024
great service as always
28 May 2024
Good fast delivery
Good fast delivery. Decent website. Give low price suggestions but to get this price you need to buy very large amounts.
21 May 2024
Customer service excellent as always.
Customer service excellent as always.
Syed took the time to go through the lines that i was interested in.
Pointing out new products that could benefit my business.
Very helpful.
4 June 2024
Unprompted review
A pleasure to do business
Always a pleasure to order from. Sales staff very helpful & shipping is always quick. Happy to continue working with Raja long into the future.
4 June 2024
Unprompted review
very polite and professional phone call…
very polite and professional phone call from a member of staff named Syed
4 June 2024
Unprompted review
Raja had just what we needed and prompt…
Raja had just what we needed and prompt delivery is always welcome.
20 May 2024
Very quick service
22 May 2024
The product was fine and thanks to…
The product was fine and thanks to Raja for that . I have received invoices in time but the courier company they use need more work to be done . No delivery time or tracking number provided by them .
21 May 2024
Excellent service and speedy delivery
Excellent service and speedy delivery - exactly how I needed it!
20 May 2024
The products were fine but…
The products were fine but the courier company they use is awful.
To receive a notification that a delivery will be made between 08:00-18:00 with no live tracking is simply not acceptable in 2024 - not all the order was delivered and 1 box contained not packaging material but plastic flower pots?
You need to change to DPD they do everything your current company do not
18 May 2024
Reply from RAJAPACK UK
Hi Mark,
Thank you for your feedback.
I'm sorry to hear about your most recent experience with us.
Our delivery partner has a success rate of 98% for next day deliveries within the timeframe advised. However, this doesn't excuse those that aren't successfully delivered. We're always open to feedback and look to making improvements to help our customer's journey.
I'm really sorry to hear the bubble from your order was missing and delivered at a later date. In some cases, larger items on orders such as bubble, eco flo etc are sent separately due to the size and nature of the product. This is to ensure we're preventing any damage in transit. I completely understand your frustration and can see why this would cause you to feel that the courier company we use isn't one your happy with.
Please accept my apologies for any inconvenience caused. I'd like to reassure you that this feedback will be taken on board and put forward to our delivery partner.
Again, we appreciate your feedback.
If there's anything further you wish to discuss, please don't hesitate to contact me.
Kind regards
Taybah A
Head Of Customer Service
Kat was great from start to finish!
Kat was great from start to finish! Prompt email replies and just keen to help (even at 16:30 on a bank holiday Friday)!
24 May 2024
Unprompted review
Reply from RAJAPACK UK
Hi Fabrizio,
Thank you for your review.
I'm pleased to hear Kat was able to help you from start to finish.
We always aim to provide the best possible service to our customers so I'm please to hear this.
I'll be feeding this back to Kat, who'll be delighted to hear your kind words.
Thank you again!
Kind regards
Taybah A
Head of Customer Service
Items not delivered
Items not delivered, when chased we were advised that they were out of stock, no communication of this, the goods just didn't arrive .
Purchased elsewhere and now seeking refund.
9 May 2024
clear accurate and quick
8 May 2024
Reply from RAJAPACK UK
Hi Janice,
Thank you for your review.
I'm so sorry to hear that your order is yet to be delivered. We always aim to provide the best possible service to our customers and I'd like to apologise on this occasion it seems we didn't.
We take full responsibility for the delay in getting your order out to you and would like to apologise for any inconvenience this has caused.
I've reached out to you and explained the reasons behind the delay. Regrettably we weren't able to get your order to you in time but I hope you will allow us to re gain your trust in the future.
Your order has been released and should be with you for tomorrow.
If there's anything else you need in the meantime, please don't hesitate to contact me.
Kind regards
Taybah A
Head of Customer Service
Delivery nightmare
Delivery - if it can be called that - was a TOTAL disaster. I'm pretty sure I pointed out courier deliveries CANNOT be made to s PO Box and gave alternative instructions with the order. There followed a nightmare sequence of failed communications with DX. You must have your reasons for using them, but it is easier to contact HMRC than them!
7 May 2024
Reply from RAJAPACK UK
Hi Bill,
Thank you for getting in touch with us.
Please accept my sincere apologies for attempting delivery to the incorrect address. We take full ownership and responsibility of the fault on our part and would like to make things right.
I've gotten in touch with you to address this and hope to hear from you soon.
Kind regards
Taybah A
Head of Customer Service
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