rakhi.com Reviews 23

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

i ordered rakhi for my brother in USA with proper address and phone number ,yet my brother hasn’t received any parcel cause of insufficient address. They really have bad customer service, before order... See more

Company replied

Rated 5 out of 5 stars

I ordered Rakhi hampers for my family residing in Kolkata and Noida. Both the families were extremely happy to receive their hampers and sent me pictures with their biggest smile’s. We are extremely... See more

Company replied

Rated 1 out of 5 stars

Very bad customer service. Immediately after placing order I realized that I made a mistake and I asked to cancel it because the website provides no such capability, but they said it is already proces... See more

Company replied

Rated 4 out of 5 stars

I had ordered Rakhis for Australia and they got delivered on time. This gave me confidence to order a small rakhi order for NJ USA which also got delivered. My larger order to Doral, Florida had a pr... See more

Company replied

Company details

  1. Gift shop

Written by the company

At Rakhi.com, we specialise in bringing the warmth and joy of every occasion to families worldwide. Our online store offers a wide selection of beautiful rakhis and thoughtful gift items designed to strengthen the bond between siblings, no matter where they are. We pride ourselves on our exceptional customer service and our deep understanding of the cultural significance of Raksha Bandhan.


Contact info

3.1

Average

TrustScore 3 out of 5

23 reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The moment I connected with Rakhee

The moment I connected with Rakhee, I felt a wave of reassurance wash over me. Her insightful approach to crafting my resume was unlike anything I'd experienced before. As we discussed my career journey, her passion and expertise radiated, making the process enjoyable rather than daunting. It was refreshing to see Rakhee’s attention to detail—she captured not just my skills but my essence. By the end, I had more than just a document; I had a story that truly represented me. Grateful for such an enriching experience, I can confidently say that this is the #1 resume writing in Dubai!

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with @rakhi.com…

Extremely disappointed with @rakhi.com this Raksha Bandhan. Sent a Rakhi from the UK to India — it was never delivered and I received zero communication or updates. For such an important occasion, this level of service is unacceptable. #CustomerServiceFail #Rakhi #Disappointed. Try to communicate through different platforms but no communication from them. Very disappointed

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Rakhi hamper

My sister ordered rakhi hamper for me and which was beautiful packed and arrived on time. Thanks to the fulfilment team to follow up with me regarding address issue. Will
Use services again.

8 August 2025
Unprompted review
rakhi.com logo

Reply from rakhi.com

Thanks for the review

Rated 1 out of 5 stars

I'm totally disappointed with this what…


I'm totally disappointed with this what they have showed in pictures what you have sended the product is totally different and after I told them they are saying it's our policy that if your order product is not available then they can send another product from any confirmation from the customer.

14 August 2025
Unprompted review
rakhi.com logo

Reply from rakhi.com

We’re sorry to hear about your experience. During peak time, our main focus is to ensure the Rakhi reaches your brother on time. Due to time zone differences, it can be challenging for us to follow up with the sender for confirmation on substitutions. However, we do understand that sometimes customers may not be satisfied with the replacement.

Please share your order number so we can investigate this further and assist you accordingly.

Rated 1 out of 5 stars

i ordered rakhi for my brother in USA…

i ordered rakhi for my brother in USA with proper address and phone number ,yet my brother hasn’t received any parcel cause of insufficient address. They really have bad customer service, before ordering they reply in seconds once you place order they take days to reply . i want refund . please since no parcel has been delivered.

12 August 2025
Unprompted review
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Reply from rakhi.com

We’re sorry to hear about your experience. Please send us your order details so we can look into this and assist you. We’ll do our best to resolve the matter promptly for you.

Rated 1 out of 5 stars

This is my first time ordering Rakhi…

This is my first time ordering Rakhi from your site. I had specifically ordered a Rakhi along with Kaju Katli, but I received Ladoo instead.

I am not happy with this experience, as I paid for Kaju Katli, not Ladoo. Very very disappointed

8 August 2025
Unprompted review
rakhi.com logo

Reply from rakhi.com

We’re sorry to hear about your experience. Please send us your order details so we can look into this and assist you. We’ll do our best to resolve the matter promptly for yo

Rated 5 out of 5 stars

Good customer service

I had ordered Rakhi and chocolates for my brother living in Australia 11 days in advance. Later I got to know that my brother had not given the complete details as he has recently moved there (but which was important for the delivery). The team promptly connected with me and made sure that the delivery is done 3 days prior to Rakshabandhan!
Appreciate the effort and customer service

3 August 2025
Unprompted review
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Reply from rakhi.com

Thank you so much for your kind review! 🌸 Placing an order in advance is always a smart choice; it gives us enough time to resolve any issues and ensure everything reaches your loved ones before the festival.

We’re so glad we could help get your Rakhi and chocolates delivered on time, and we truly appreciate your trust in us. 💛

Rated 1 out of 5 stars

Avoid This Website for Festival Orders

I ordered a Rakhi gift for my brother from Sydney to India, hoping to make the occasion special. But the whole experience was really disappointing.
My family received the Rakhi, but the sweets—which were shipped earlier—still haven’t been delivered. What’s confusing is that the website kept showing the order as “shipped,” even after the Rakhi was delivered. Then I got an email saying the order was “completed,” which made no sense.
There was no proper communication from the company. I only found out about the partial delivery when my family told me. I reached out to customer service, and they said they’d look into it—but after that, no one responded. There’s no proper contact number either. When you call, it just tells you to use their WhatsApp button, which doesn’t help at all.
The packaging was also really disappointing. I expected a nice hamper or festive presentation, but everything was dumped in a plain cardboard box with local packaging. The Rakhi message was printed on regular paper—not even a proper card. It felt careless and impersonal.
With Rakhi tomorrow and no update on the missing sweets, I feel really let down. This wasn’t just about a gift—it was about sending love and emotions across borders. Sadly, this website ruined that. I won’t be ordering from them again, and I wouldn’t recommend it to anyone.

8 August 2025
Unprompted review
rakhi.com logo

Reply from rakhi.com

Thank you for taking the time to speak with me over the phone. I genuinely regret the disappointment you experienced with your recent order.

I’ve checked your order, and your second parcel was delivered before Rakhi. However, as per our conversation, I understand you are still not satisfied, so we are proceeding with a refund for the item.

We truly value your trust and will continue working on improving our packaging, communication, and overall service so that we can provide a better experience in the future.

Thank you
Rakesh

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Immediately after placing order I realized that I made a mistake and I asked to cancel it because the website provides no such capability, but they said it is already processed. They just choose to ignore and not respect the customer experience. Most of the websites all around the world give the option to cancel and edit orders at customer will but only they do not. I will not be using this in future.

3 August 2025
Unprompted review
rakhi.com logo

Reply from rakhi.com

We’re sorry to hear about your experience. Please send us your order details so we can look into this and assist you promptly. Our goal is to resolve this matter for you as quickly as possible.

Rated 4 out of 5 stars

A good option for Rakhis

I had ordered Rakhis for Australia and they got delivered on time. This gave me confidence to order a small rakhi order for NJ USA which also got delivered. My larger order to Doral, Florida had a problem in delivery and Rakhi.com have kindly offered to refund the money back. They are a good option to order, well in time, Rakhis for overseas delivery.

19 August 2024
Unprompted review
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Reply from rakhi.com

Please share order numbers and other details so we can investigate for you. Thank you

Rated 1 out of 5 stars

My order was supposed to deliver days…

My order was supposed to deliver days before rakhi but its been delivered today 5 days after rakhi. Won't use their service again.

23 August 2024
Unprompted review
rakhi.com logo

Reply from rakhi.com

We sincerely apologise for the delay in delivering your order. We understand how essential gifts are for arriving on time, especially during Rakhi. While we dispatched your order the next day, on 12th August, it usually takes five working days to arrive. Unfortunately, we have confirmed with Australia Post that there was a delay due to incorrect sorting on their end.

We completely understand your frustration and apologise for any inconvenience caused.

I appreciate your understanding, and we hope to serve you better.

Warm regards,

Rated 5 out of 5 stars

Customer service is great

Customer service is great! They even customize the order after it's been placed.

7 August 2024
Unprompted review
rakhi.com logo

Reply from rakhi.com

Thank you, Happy Rakhi

Rated 5 out of 5 stars

I ordered Rakhi hampers for my famiy…

I ordered Rakhi hampers for my family residing in Kolkata and Noida. Both the families were extremely happy to receive their hampers and sent me pictures with their biggest smile’s.
We are extremely happy with the method of ordering and the delivery process. Every item was delivered exactly the way it’s shown in the pictures. Quality wise there was no compromise made.
Very happy and will surely order next year again.

28 July 2024
Unprompted review
rakhi.com logo

Reply from rakhi.com

Thank you so much! Regards,

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