Ralph Lauren Reviews 48

Big shout out to Zoe and the team at the Cheshire Oaks outlet store. Super helpful and patient as I hunted for something for my wife Christmas present.

Great service, thank you and well done

Always great shopping here

Dear Sirs, This is a complaint to denounce the terrible service provided by a brand such as Polo Ralph Lauren, which is supposed to be of superior quality, unfortunately this is not the case.
Poor customer service and an attitude of absolute negligence.
A shop to avoid that is nothing more than a third-rate shop with miserable service.

Am absolutely disgusted with Ralph Lauren’s attitude towards me as a loyal customer for 25 years+.
Will never ever ever ever give them another penny.
I usually shop at their outlets but what I wanted they didn’t have the colour in the outlet so I ordered a pair of green cargo joggers for £160 from their website and apparently UPS delivered them to my address and left them on the doorstep which is just stupid to do anyway with an item of such value, UPS sent me an email stating they were left there and also a photo but when I got home from work many hours later the package wasn’t there?!?!? UPS apparently try delivery 3 times & then leave parcel with a local collection shop but not on this occasion it seemed… hmmm!
I contacted Ralph Lauren & was promised an email or phone call back by the end of the day but received neither, phoned a couple of days later and was told the same thing and received nothing again. Phoned again & explained my situation and the person sounded like they cared & was going to get back to me 100% with a solution by the end of the day but you guessed it- Nothing once again.
Woke up the next morning with an email from Renise who is a “Customer Service Specialist” apparently saying - “ Based on this confirmation of delivery, we consider the matter closed and we are currently unable to process refunds for items reported as missing, particularly the Missing Items from your order.”

Phoned them again and just got told they can’t do anything because the item has been marked as delivered even though UPS have clearly admitted leaving the parcel outside the property.

Opened up a PayPal case & waited to escalate the case to a claim and supplied them with all the current information and have waited for the amount of time they said to give Ralph Lauren a chance to reply and you guessed it - Nothing from them once again!! But I’ve just got a deserved full refund thanks to PayPal, so glad I paid with PayPal because if I didn’t I would 100% be £160 out of pocket with no item.

Since this has all happened I have returned a £330 jacket & a pair of £130 joggers to the RL outlet store at Bicester village and will never spend money with RL again, I’ve honestly spent thousands with them over the years but never again will they get a penny of mine, they’ve lost a good customer for life.

For such a luxury brand who’s prices have got way out of hand imo their customer services are slack with no care or respect for their customers whatsoever!

Bye RL, I hope you go bust, I’ll be using your old clothes to wash my windows with & will never wear your brand again!

Thank you PayPal 🙏🏻

DO NOT SHOP WITH RL ONLINE

Terrible customer experience after they lost one item in the return process and claiming that I have never sent it, despite themselves sending photographs of the returned item from the warehouse.

Absurdly ridiculous situation. Seems like I’ll have to pursue legal action.

If you love the style like I do, shop for RL in retail stores - you will support franchise retailers and won’t run into these scandalous issues

Horrible customer service! They were unhelpful, kept giving misleading information, and in the end, they just stopped responding. I lost my money, and they basically scammed me. Stay away

I ordered a pair of loafers in a size 40,5 but I received a pair in size 41. I returned them and asked for an exchange in the correct size. I get an order confirmation on the size 40,5 but yet again, received a pair in a size 41 - the wrong size. This shopping experience has turned in to a complete farce and customer service has not been able to solve the issue. They told me to return the order and order again - which I did, and got the wrong size (again). The offered me 177 DKK in "goodwill" - but come on, how does that equal the amount of time and energy I have used to just try and get the correct size. I do not want goodwill, I just want the shoes int he correct size, and no-one from customer service seems to be able to help me with this issue. I am truly disappointed. Is this really the standard experience from a seemingly high-end brand? I cannot by any means recommend shopping at Ralphlauren.eu

Ladies and gentlemen, let me introduce you to the Rolls-Royce of customer service catastrophes: Ralph Lauren. A brand so iconic, they’ve decided that delivering actual products is beneath them.

I began this journey of torment with polite optimism, foolishly believing that a global luxury brand might care about, you know, delivering the things people pay for. Silly me. After 6-7 emails, I’ve realized I wasn’t speaking to a customer service team but to a scripted AI programmed to string together meaningless reassurances. "We’ll fix it Monday!" they chirp every Friday, as if they’ve stumbled onto some twisted corporate Groundhog Day.

And the pièce de résistance? UPS. The delivery service equivalent of a wet paper bag. I’ve endured snow and rain, trekking to pickup points, meanwhile, Ralph Lauren sips their champagne, patting themselves on the back for outsourcing failure so flawlessly.

At this point, I don’t even want the product. Keep it. All I want is my money back and a vow to never go near this circus of a company again. Ralph Lauren, you’ve truly outdone yourself. Luxury? No. This is performance art—a masterclass in how to transform a simple transaction into a Kafkaesque nightmare. Bravo.

The worst shop i ever used, return item to UPS and no one to pick that, start return from Dec and it still not delivery until now, and customer services didn't do anything for this case, the customer services manner is so bad!!!! Why i spent the money to use this kind of services! be aware and never shop here!

First of all, the delivery was relatively slow, but that’s manageable. The bigger issue is Ralph Lauren’s choice of UPS as their delivery provider. UPS consistently offers poor service, with pick-up locations that are inconveniently remote and have very limited opening hours. Due to this frustrating experience, it is highly unlikely that I will shop at ralphlauren.eu again, as I do not wish to deal with the hassle of using UPS.

Delivery takes ages, returns take even longer. Not sure how such a huge brand with such expensive items have such terrible customer service. I've sent back my item on the 7th of Jan and I'm being told the refund will not be processed till the end of Jan and not to expect funds till mid Feb, how is that even possible?

Got the wrong size and was trying to exchange it instead of returning it. I contacted the customer service and they never got back to me, even after multiple reminders. Unbelievable.

Ordered Christmas presents on 2 December. Nothing around by 16th so contacted customer service who took details and then emailed me to say they were opening an investigation with UPS the courier to find out where shipment was. I said this was unacceptable as contained gifts so whilst they were investigating could they please just re ship them as I was going to be left without some key gifting items. I had spent a total of circa £500. I asked to speak to a manager in the call centre twice and was told no one was an available but someone would call me back in 24-48 hours. No call was ever returned. Just got emails. Over the years I have spent £1000s with this brand. Experience was absolutely dire. No presents. No call back. An email with a 15% discount code and then a subsequent email to say that they were refunding my £. I didn’t want the discount or the refund. I understand that things go wrong sometimes but good brands use this as an opportunity to further solidify their customer’s loyalty by going over and above to put it right. It is a real shame to see such a great brand behaving in this way. Ultimately it will be your fall from grace and deservedly so if not rectified. But in me you have lost a loyal customer of many years.

I have tried to order children Ripstop Jacket twice now, as this has been number one wish from my daughter for a while. First time everything in the webshop went well - and I paid and got my order confirmation. When we received the item it turned out be too small, so we returned. We ordered in XL anmd got
An order confirmation. The day after I got a message - that it wasn’t in stock anyway, so my order would be cancelled. Naturally my daughter was very sad. That whole day, after the out of stuck message, the item was still shown as available in the webshop (used different computer and IP). I wrote to support - and that’s a longer story. Then some days after it was available in the right size but different color. I orderered immediately and everything seemed fine. I also ordered express delivery. The day before expected delivery I got a mail that the shipment was slightly delayed and the item would be sent as soon as available. So my suspicion was that it’s not available and I got that message three days after order. Communications to support doesn’t give any replies. And then I was asked to rate the jacket 🫣 later today two days after expected delivery- I got the message that it’s out of stock. One of the worst costumer experiences I have had - from companies which saw as premium. So now another disappointment passed on to my daughter. RL you
Probably do have returns coming in - please take proactive contact, with the history in mind. BR Frank

I returned the shirt - but everything ist complicated - now they claim, that they did not get any feedback from the supplier about the delivery - after 3 month - No refund

Love it, best quality clothes for great price

Attention: Fraud! - they made me send back my shirt, but I never got any refund.

Never will I buy from Ralph Lauren again, total rip off, accepted my credit note for £100.00 but shirts too small, returned but would not give be me my credit note back!! Shocking

Having queued at the checkout for nearly 10 minutes with only 1 scalper being served in front of me along with someone asking lots of customer service related questions i wad then asked if I had a discount card.
Given I shop lots at RL I was expecting to be registered.
Turns out I wasn’t for some reason.

No 20/25% discount for me then.

I bet the scalpers got their discount.

Excellent experience! I bought a hoodie for my son. Came on time and delivery was fast, as described. It is not cheap but at least it comes really fast (and that doesn’t happen with many brands. I would only suggest a better sizing description (perhaps items measurements) to facilitate the choice.