Rat & Boa Reviews 922

I would strongly caution anyone from shopping with Rat & Boa.

I purchased a dress that arrived poor quality and not as represented. I initiated a return through their official return portal, which accepted the return, issued a shipping label, provided an RMA number, and confirmed multiple times by email that my return was received and that my refund would be processed within 7 days.

After they had the item back in their possession, they changed their position and claimed the item was “final sale,” despite:
• No “final sale” notice during checkout or in my order confirmation
• Their return platform approving the return
• Customer service instructing me to proceed
• Written confirmation promising a refund

I am now without the dress and without my original payment refunded, because they kept both my money and the returned item.

This is deceptive and unethical. A reputable brand does not approve a return, confirm a refund in writing, take the merchandise back, and then retroactively refuse to refund. If you value transparency and fairness, shop elsewhere.

I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200 whereas most dresses now are viscose and higher price). However, the customer help is very good - I missed the return or exchange period by 2 weeks and still the team accepted to do an exchange for a different size despite having bought the dress in sale too. I was very grateful for this flexibility. Overall a positive experience for me.

Ordered a dress for a Christmas present. It arrived and the quality was worse than expected. There is no phone number for customer service. I have emailed multiple times, but an AI assistant is the only response I receive. I am so disappointed. The dress was $325 and I would really like a refund. Buyer beware!

I’ve had nothing but issues with the website. I had credit and store credit and I was unable to use the codes when purchasing something. I was told to purchase what I wanted and let customer service know and they would simply refund me the credits. At this point in time there were responsive. I did this and now I’ve sent maybe more than 20 emails trying to get my $195 refunded back. It’s been promised twice after back and forth over weeks and I’m now being ignored and still haven’t received my refund.
Customer service is pretty much non existence when it’s convenient for them. Be warned.

I've already written a review here, but I've been a loyal customer for over 6-7 years. I don't understand the negative reviews, because their service and clothes are at such a high level. I still wear all the things, even the ones that are a few years old, and they're still like new, I just feel beautiful and so feminine in their brand and when I even solved a problem via Whatsapp, I always got an answer right away. I get so many compliments when I wear something from them. You're the best.

Horrible experience. I received a faulty item and contacted customer service, but they were rude, unprofessional, and completely unhelpful. I was unable to return the order and ended up stuck with an overpriced polyester dress with missing stitching. At this point, the quality feels comparable to fast-fashion brands like Shein. I used to love Rat & Boa, but unfortunately both the quality and customer service have gone downhill.

I have received two faulty dresses (same dress, different colours). I have been emailing them and using Instagram, for 3 days now and had still no response. I generated returns for both items but have no received the return labels. So I cannot return them yet and now I am worried I am going to lose money!

Dress arrived yesterday and my daughter is delighted! Customer service has been fabulous and dress looks beautiful and fits exactly how the size guide predicted ( we ordered xs and she is a 6 )
Thankyou rat and boa team

The experience I had with Rat & Boa was beyond amazing. I was fixated on having the Josephine cape for my wedding. Unfortunately, the website showed that it was out of stock for the last few months. I messaged the bride that I had it seen wearing it in photos and asked if she’d rent it to me as well as I was searching website after website for hours trying to find this or at least something similar. I was giving up hope, because no matter what I did, I couldn’t get my hands on this item! However, I decided to message the instagram page one day in hope that there would be a way to make this happen. With the help from Charlotte, I was lucky enough to snag one of these capes for my wedding. I am literally beyond amazed and excited. Charlotte went above and beyond with the customer service provided. She could have just told me no, she didn’t have one. However, she worked hard to find one and made it happen. I am so thankful that this company is lucky enough to have her. I can’t wait to get this product in the mail and share it through photos after our big day. I appreciate all of the help with this purchase. I’m sure this cape is 1000x times better in person and I am so excited to see it. Highly recommend ordering from this company!

Years ago the brand was using high quality materials but over time, prices went up and quality massively decreased - not a nice development :( I really used to love Rat&Boa sooo much!

They had some one layered silk dresses which where pretty see-through but at one point they crafted some silk dresses with an additional lining! Those were of great quality and also more usable in daily life and were reasonably priced. Loved those so much!

Fabulous company. I have ordered several dresses from them and love them all. Great company and great customer service. Will definitely buy again. x

Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to return it is seamless! The customer service is always amazing ,.a response within an hour at least! I cannot recommend them enough!

Thanks again R and B, Samantha

Absolutely ruthless and predatory. Their customer service is disgusting, their quality is garbage, and “overpriced” doesn’t even begin to describe it. Their return policy is a complete scam! they kept 15% of my money ( $700) and now I’m stuck fighting just to get back what’s rightfully mine. This place is a joke. Avoid them like the plague.

My dear RatandBoa team,

I have the 4th dress delivered by you last week. And I must say, the level of quality, and how these dresses not only look tailored to me, but as well how they feel - from textile texture and design to how they move with my body is absolutely amazing. I always have a bit of skepticism when ordering online, but I must say with you - you nail it every time.

From the ease of order and how fast the shipments get delivered, to the way these dresses look and feel. I am so happy with each of my purchase and I can’t wait to find the next design that I’ll love and have in my closet.

In the meantime, keep up with good work.

Your happy and loyal customer,
Nevena Dordevic

similar to other loyalists, the quality and cut recently have changed. I also tried to contact their whatsapp support (2x) to no avail. I feel the loyalty program has updated a couple times as well because I've had to reset it and noticed none of my purchase history is there anymore

I never understand anyone leaving anything but a 5 star review for Rat and Boa, the clothes are stunning, the customer service is outstanding, I always shop with them, and will continue to. Amazing buying experience! Xxx

I am a new customer to Rat & Boa as I was recommended it by a friend who looked gorgeous at an event in one of their dresses.
My daughter was getting engaged so I selected a dress from their website for the event. I ordered it about one month or so out from the event and waited excitedly for my delivery.
I waited and waited but didn’t even receive a confirmation email to say that my order was received. The money however was withdrawn from my account so I hoped it might be an oversight.
Still after 2 weeks of waiting, I heard nothing so I decided to reach out via email to see what was happening.
Initially I was told they had not received my order or could recognise my order number which I had been sent upon purchase.
After 6 attempts of contacting the company via emails and their online bot, and now my daughters engagement had come and gone, I received an email apologising for their late reply but that the dress was now in the mail and on its way.
I no longer wanted it. However it arrived within 7 days and then I attempted to return it. Not an easy feat either. They say it must be returned within 14 days but the process isn’t that clear or easy.
If I had trouble getting assistance with the purchase, you can imagine the assistance for a return.
Regardless I did hear back with advice on returning the dress so I did so within the 14 days.
I have received confirmation from Australia Post, since it was registered post and I have the return registration number.
I was hoping to hear something from the company since it has now been over a week since it was received by them, but nothing.
I am now left to wonder how long this process will take before the money is back in my account, refunded. I am still waiting.
By the way the dress was never tried on or worn, simply returned as received.
This experience has been stressful and deeply disappointing and I shall never consider purchasing from Rat & Boa again.
It could have been the beginning of a great relationship since I like several of their items, but I shall not risk it.
Please consider all of the above before committing yourself to all this stress, especially when it was all for a beautiful reason.
I will wait a while longer before lodging a complaint through the appropriate authorities.
Terrible terrible terrible Rat & Boa, I suggest you take a close look at your customer service model and make changes. In this economic climate, customers should be valued and respected.
I would love to hear from someone please.

I have always loved Rat & Boa pieces, but this experience has completely ruined my trust in the brand.

I paid €260 for the Cairo dress, received it damaged on arrival, and followed every return instruction immediately. The package was delivered back to their Netherlands return hub on 27 October, yet I haven’t received any update, response, or support since.

I have emailed them, messaged through multiple channels, and waited patiently for days, and I have been completely ignored.

For a premium brand, this level of customer service is unacceptable.

I needed the dress for a special event and now I’m left without the dress and without any communication at all.

Rat & Boa makes beautiful designs, but beauty doesn’t mean anything if the brand doesn’t respect its customers.

Right now, this has been the worst customer service experience I’ve ever had.

Refunded the wrong amount with no response on an emails. Still waiting for over £150 to be returned

Awful customer service. I sent 3 dresses back , the day after I received them, recorded delivery as they didn't fit me. I had a confirmation email confirming they had received them and the refund could take up to 10 days. I waited for 2 weeks before contacting them again to advise there is still no refund. I received an automated response saying if the refund still hadn't appeared, it would be transferred to a human agent. No one has contacted me, I have emailed again, no response. I have sent a whatsapp, which hasn't been read and no response. I have tried the chat on the webpage which is just a bot asking for an email address. I am still waiting for £300 refund, which I am concerned I won't receive, as no one is responding to me. I have never dealt with such appalling customer service and will never shop here again. I paid on my credit card as well, so have had to make the payment to avoid being charged.