Rathwood Reviews 

Product ordered early February 2026 but it was a no show. Excuses to say it will be on the next delivery date etc. Requested a refund almost 3 weeks ago which was approved but yet zero communication on when this if at all will be paid back to me. An extremely poor run business with very poor communication. Quick to communicate giving reasons for delay in order but appear to go under ground with zero communication when it comes to refunds. Avoid this business.

Sam B was very helpful with my queries and very efficient on the phone

They are SCAMMMM
After 2 month putting the order and getting nowhere by saying they escalated and all and 4 weeks later after me keep calling they suggested to cancel my order which I did at the end but now I have to keep calling them for my refund as they are saying we can't help the financial team has to review. How this company is still working? God knows worst company ever. AVOID THEM

Ordered a fuel pallet in January and received multiple messages claiming delivery was progressing, including an update saying the pallet was on its way through their distribution network. None of this turned out to be true.
Nothing was ever delivered. After months of waiting, it became clear the order would not be fulfilled anytime soon, something that was never transparently communicated despite repeated “updates”.
The order was cancelled in early April and I was told a full refund had been requested. As of 21 April, the refund had still not been received. I phoned customer service on that date; the agent contacted “accounts” while I was on hold but could not confirm whether the refund had even been processed. I was promised a call back with details, which has not happened yet.
This experience involved misleading delivery information, excessive delay, and an unacceptable failure to refund promptly after cancellation. I would strongly advise others to think very carefully before ordering anything here.

Ordered a piece of furniture February 7th, showed as ‘in stock’ on the website. Today is April 21st and still no sign of our furniture

I’ve sent about 25 emails and made 5 phone calls to be told they’re looking into it but the good news is the item is in stock

Initially was told there’s a 25 working day delivery timeframe, their website does not mention this anywhere. Then I was told it’d be 5-7 working days, this was on working day 20

Have repeatedly asked for a call back from a manager, still waiting! Was told by the call centre I’d get a call back by the end of their shift …. That was 3 weeks ago

Today I asked again to speak to a manager only to be told nobody is available. I asked for a refund and was informed that I’m ‘eligible’ for store credit 🤯

Now I’m waiting for my refund but apparently nobody has any idea how long that’ll take to process

Awful company to deal with, the poor staff must deal with upset customers all day long. No wonder they’re in the top 10 most complained about companies with the CCPC - avoid at all costs

I’m extremely disappointed with my experience with Rathwood. I ordered a double egg chair in October as a special present for a milestone birthday. After placing the order, I was repeatedly given different delivery dates and excuses for delays. First I was told it was delayed due to Christmas orders, then I was told January, then February, then March.
After months of waiting and getting nowhere, I eventually cancelled the order in March. It has now been a full month since I requested my refund, and it still has not been processed. I had also asked for a refund back in December, which was completely ignored.
I even offered to collect the item myself from the warehouse, but was told no. On top of that, I found some of the staff very rude and unhelpful whenever I tried to chase this up.
It has now been seven months since I placed the order, and I am left with no egg chair and no refund. This has been an incredibly frustrating and disappointing experience, and I would not recommend based on the customer service and lack of communication I received.

Firstly I want to say that the customer service was excellent and I received prompt replies dealing with a number of different CS reps. However I could not receive an expected delivery time for two items ordered at different times over 2 months ago. I have requested refunds and nothing has been received. Its a shame as they have lovely items but this level of service is not good!

I ordered and payed €464.99 for a modular sofa on 17th of December. A 72 hr delivery was expected. The order was cancelled 28th January. Apparently the stock to build the sofa was damaged, a refund was offered, i accepted, I have received no refund or contact from Rathwood since. My many emails have only returned automated replies. Im fed up now, this is a really disappointing situation.

I paid for firewood in July 2025 under the wait and save, it was to be delivered in August. I contacted them regularly and eventually cancelled the order in the beginning of February 2026 . I have contacted them nearly every week since trying to get a refund. They asked for my bank details and yet I am still waiting. Sales Order S0237656

Following the disappointment that there was a delay in the delivery of my garden furniture JeanP sorted out the problem by offering me an alternative product which was in stock. She kept in touch by phone and email and promised to keep me informed of the delivery date of the new order.Very happy with the helpful customer service she gave.

STAY AWAY! GOOGLE RATHWOOD FINANCIAL TROUBLES! This is not the first time we had to cancel an order from these. No update on delivery date, no one can even tell is if the product had been collected this was months ago and we are now waiting on a refund! When you call you will be holding for close on 30 minutes and go through an agency who knows nothing and says they have to email for an update. The Keogh family who owns this place should be ashamed of themselves for continuing to allow people to order and not getting goods or refunds! PLEASE GOOGLE RATHWOOD FINANCIAL TROUBLES and you will get your answer as to if you should buy from these! STAY AWAY save yourself the grief!

Absolutely no communication from Rathwood long waits to finally talk to someone with no regard for customers.
I think its 2 brothers that own this company who should be ashamed with such behavior.
They are still taking orders and peoples money with no sign of any deliveries.
Such a shame as this looks like a really nice estate which will ultimately be destroyed by pure greed.

AVOID!!!! This company will take your money and will not provide you with any good. They will ignore all emails and they will not process your refund. Do not trust them !! I am still waiting on a refund of over a thousand euro for outdoor furniture and they will not respond to any email. Please join Rathwood Customer refunds Facebook group to see the truth about this company.

I have just been on the phone to Jasmine who was so professional and helpful assisting me with my delivery query, she explained everything clearly and placed the order for me over the phone. She made the whole process very easy for me and I can’t wait for the garden furniture set to arrive, thank you!

If I could give no stars I would!
I am extremely dissatisfied with my experience with this company. The level of customer service has been consistently poor, and despite numerous emails and phone calls, I have not received any meaningful assistance or resolution.

I placed an order on 1st March and, to date, it has not been delivered. Each time I contact the company, I am told that they are unable to provide an estimated delivery timeframe. Additionally, I have requested a refund on multiple occasions, but have yet to receive any response.
Based on my experience, I would strongly advise others to exercise caution when considering this company.
Also the reply on my review seems like a generic reply that every complaint gets and no resolution. Absolutely avoid this company at all costs

SAM B WAS EXCELLENT AN AND HAS PUT MY MIND AT EASE

WORST SHIPPING EXPERIENCE EVER

online store is a SCAM,poor communication, order has been stuck for 6 months and no sign of refund

I wish I was smarter and read all the reviews!

Horrific business to deal with. No communication. Still selling and offering a product which I purchased that remains without a delivery date for me. I wish someone had pre warned me of the issues this company was having. They should not be continuing to sell when they are failing existing customers. Save yourself the hassle and stay well away

Brought a fire pit on sale but came in originally packaged unopened box. When got home found to be missing main knob to actually work the item i emailed to be told item was sold as seen when I stated it wasnt purchased off shop floor came from warehouse I was told someone would ring me guess what no one did ive rang numerous times to be told id be rang back. Stay away from this store. I will be filling a complaint and taking this further you can't sell a product that hasnt all the main functional parts

Update as you see from the response they would prioritise this but guess what still no call backs or help from this company

Dear Rathwood Team can you please let me know when I will get my refund
On the 6th March you confirmed that my refund was with your accounts team
It is now the 19th April and no refund nor contact from Rathwood
Can you let me know when I will receive my refund