Purchased the reclining fimous suite and covers which rotted so a replacement cover set was sent. I started to notice the black rattan peeling in places on the suite which showed white where there sho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having read through some of the reviews I see that this is a small company but I have sent numerous emails and not received a reply and I have tried to call the 08435 number but it either rings o... See more
Company replied
Furniture delivered yesterday and it's fantastic. Cover and parasol base missing. Cannot get a response by phone or email. Have they gone bust? If you are still in business please email john@edmondson... See more
Company replied
Me too! Order placed & £749.00 taken on 19th April - no reply to emails! On reading the reviews before ordering, I was impressed that many reviews read that delivery was next day! I understand that it... See more
Company details
About Rattanfurnitureuk
Information provided by various external sources
As of 1st January 2015, www.rattanfurnitureuk.co.uk is under new management. We would like to take this opportunity to sincerely apologise to our customers if they have previously experienced a less than satisfactory service from us.
We fully understand your disappointment when things don't go as they should, and are working closely with our customers, staff and suppliers to ensure that such issues do not happen again.
In the meantime, please don't hesitate to contact us if there are any outstanding or unresolved problems with your order and we will do our very best to help you.
We look forward to serving your rattan furniture needs and hope that you will continue ordering products from us with restored confidence and peace of mind.
Contact info
United Kingdom
- www.rattanfurnitureuk.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Brilliant customer service and products
I used Rattan Furniture Uk last summer to purchase a garden table set and a firepit. Their customer service was fabulous. They answered all my questions by email and helped me chose the right products for my needs. They kept in touch with delivery status. When my furniture arrived I couldnt be more pleased, it looks brilliant in my garden and is exceptionally comfortable. The quality is better than any other that I have seen and equals, if not betters, the most expensive sets that I have seen in garden centres. I would highly recommend this company and will definately use them again.
Fantastic products, excellent service - we wouldn't go anywhere else.
We first used Kingshall nearly 8 years ago when we bought a wooden outdoor dining set - the table and chairs are still going strong!
When we wanted to buy a rattan outdoor corner sofa last year we did a fair bit of research and, again, Kingshall were the best in terms of price, range and we knew that the service would be excellent - we weren't wrong.
We have just taken delivery of a large storage box that matches our rattan set and, yet again, we're delighted.
I think we'll be looking for a parasol later this summer so Kingshall will be our first port of call!
This company has kitted our house out!
The qaulity of the furniture and the customer service is excellent. We have purchased nearly all our furniture from this small family run business and have never been disappointed. From Rattan Garden furniture to living room furniture, including leather sofas they have catered for all our needs. I would definately recommend this company.
AAAA+++++
Kingshall provided great service and an excellent product
We ordered the teak four seater marlbourough bench online in April having found Kingshall Furniture via a google search. The bench was delivered on the date specified and was of excellent quality. We know, having done our research, that similar teak benches are considerably more expensive at some of our local garden centres. Overall this was very good service and excellent quality and I am now considering ordering a teak dining set from Kingshall Furniture.
The best service you could ask for, from true professionals who really care!
From start to finish Dave and the team couldn't do enough. We knew what we wanted to spend and an idea of what we wanted and they brought it all to life and within budget. They made it simple, easy and actually fun! Compared to trawling through the big chains like sheep - this was such a great experience. Thanks guys!
Love their stuff!
I love the stuff they do for the garden...I know a few people who've bought from them now and the service and delivery is fab. I also bought some bedroom furniture from them which is solid, reasonably priced and looks great.
Excellent furniture, very professional staff.
Excellent quality rattan furniture. Very efficient staff too. I would have no problem recommending this company to everyone. Will shop there again in the future.
Excellent quality & customer service. Very happy
Very pleased with quality of rattan set and found the customer service team most helpful with all my querys. Would highly recommend.
Quality furniture and excellent service
I found the whole experience excellent, from the order and acknowledgement process to delivery.
The quality of the furniture is very good for the price. Even when I discovered that the fixing screws were missing for the table, this was resolved within a couple of days and the fixing screws were sent in the post.
Overall very pleased and would recommend.
Will be using again
Good, prompt service and great value
Item was as described, good quality and delivered on time and in good condition.
An excellent, friendly service and a great product!
I love our new cube! It is really comfortable and I can easily seat 8 people for outside dining. Friends have commented on how great it is, I wouldn't be surprised if they too make an order!
Excellent service & furniture!
I love my new garden furniture! I found Rattan easy to deal with and very helpful with regard to sizes etc. very impressed with the quality of the furniture and customer service. Have already recommended them to friends. Thanks
Excellent garden furniture.
It is perfect for our small garden. It looks good ( we have the black not brown ), it is very comfortable and it stacked well through the winter.
Great value and great service
We purchased a rattan cube set and we are extremely happy with the product. The service was great as they delivered on time and were very accomodating for our specific needs. I will definitely use this company again. 5/5
Love my rattan Set!!
couldnt ask for more, fantastic garden set, fast delivery and very helpfull staff.... already thinking what to order next! Thank you!
Excellent service and quality
Ordered online great service and delivery. Really pleased with our furniture would definitely recommend this company.
excellent quality
Furniture was delivered on time, excellent quality, would purchase from Zebrano again
Great Quality and Service
Very impressed, the furniture we ordered was first class, well made and much better quality than others we had seen in many top furniture stores and certainly at a very competitive price. Service was also spot on from day one to delivery.
Well done wont hesitate to tell others
First class product and service
We bought a teak outdoor garden set and also a bed, wardrobe and chest of drawers. The quality of the products were equivalent to John Lewis but at more reasonable prices. We also had a complicated deliver to Switzerland which was managed superbly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



