Raven Housing Trust Reviews 

74
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Raven ignore most complaints and consistently breach the Ombudsman complaint handling code. Still awaiting a call back from Melissa regarding a serious complaint I've made. They pass the buck and run... See more

Company replied

Rated 5 out of 5 stars

Raven repairs came and replace my bath also had the bath placed and turned the other way for safety . The workmanship and manners were exemplary. Outstanding! Veey pleased with Raven for all the upg... See more

Rated 1 out of 5 stars

17 years waiting for a front door but as the old one closes it’s still not replaced Forget that there are holes in it , forget that the letterbox dosnt fit, forget that water leeks through it so the... See more

Company replied

Rated 5 out of 5 stars

Excellent craftmanship! I was pleasantly surprised this morning, when Ian arrived to carry out some minor repairs in my bathroom. I was greeted with a smile, as well as a cheerful good morning. Sho... See more

Company replied

Company details

  1. Housing association

Written by the company

Raven is a housing association with a clear social purpose - building homes and changing lives in the south east of England


Contact info

3.3

Average

TrustScore 3.5 out of 5

74 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(74)

7 reviews in the last 12 months

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Rated 2 out of 5 stars

mental health is now being affected.

Being a private tenant, paying and accepting all charges- I can say the way they work, their 'policies' 'processes' or whatever else is a just a scheme to rob and ruin peoples lives.
One example is that I pay for cleaning charges, yet, the block has never been cleaned since I've moved in since October.

Another thing they have made impossible and totally stressful for me, is to allow me to make some alterations to the home I have purchased-which was approved prior to me moving to the home in writing and confirmed through lawyers. They refused the approval once I moved in, and requested for me to make the request all over again. Fine, I did corporate, and now they have made it an absolute nightmare in allowing me to make it happen with some ridiculous requests - which would not make any difference to anyones life, except mine, yet they have continued to make all this so difficult. I am truly disappointed, saddened, stressed and feel almost to the point of my mental health being affected.

17 February 2022
Unprompted review
Rated 1 out of 5 stars

Wow! the most shocking company

Wow! The most shocking terrible service from a company I have ever experienced!!! This over a period of almost 6 years sadly! only driven by MONEY wicked company. there's noting good about Raven Housing.
all they good at is increasing your rent and service charges every year.

17 November 2021
Unprompted review
Rated 1 out of 5 stars

ONE of the worse housing providers i have come across

One of the worse housing providers i have come across, they are more driven by money, than serving there residents in a clear transparent and honest approachable way.
They do things with no consultation with residents, even when this has a direct affect on the area they live in, they don't deal with ASB effectively.
Delays in repairs, they don't follow their own policy or procedures in-house. over all really poor customer service all round.
I wished i never became a resident of Raven. check out the reviews before you think to become a tenant of Raven.

21 September 2021
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. Not a care for their residents in high rise buildings. Over promised and under delivery, leaving us in death trap flats.

24 June 2021
Unprompted review

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