Ravensburger AG Reviews 

Son received the Jurassic park game for his birthday. He was super excited to play except a piece of the board was missing - seems to be a common issue based on other reviews. I was willing to work with them to get a replacement piece as these things happen. They emailed me back quite quickly and said they would send a replacement piece ASAP. I was pleasantly surprised at the quick and helpful response. Fast forward 6 months later, piece has not arrived and every time I reach out to them to see where it is I get the same response - they are very short staffed and will have the piece sent out as soon as they can. I’ve asked for a timeframe which they will not give. I’m starting to think they never had any intention of sending a replacement piece and are just sending canned responses. The game my son was super excited to play will likely end up in the garbage and I will avoid this manufacturer at all costs.

Bought jigsaw 1000 pieces 11 pieces missing totally dissatisfied won’t buy this brand again Des

Tiptoi is a terrible product. Difficult to understand how to activate. Software (Tiptoi Manager) does not download from their webiste. Found it on some file sharing website. Pen did not want to switch to another language (originally had a French version of the product). Went straight into my trashbin.

Bought an Aimee Stewart jigsaw, I even bought a frame for it as I thought it was beautiful. Got to the end and there was one piece missing. I haven’t lost it as I live on my own, work straight out of the box and on to my jigsaw board piece by piece.

I Looked on the website and they said the retailer is responsible for the jigsaw. I want to know why it’s the retailer’s responsibility when the pieces are in a SEALED bag inside a SEALED box. The retailers wouldn’t be able to tamper with the jigsaw without the customer noticing. They also say they “don’t replace singular pieces. Puzzle Dazzle do, Clementoni do, even other toy brands like Lego do! They are more expensive than other jigsaws and their quality control is obviously shocking. I contacted them anyway and I’ve had no reply. I’m waiting for the excuses to come. I won’t be buying from them again. They are a waste of money and I’ve wasted 20+ hours of my time on a incomplete puzzle.

Jigsaw had missing part. Contacted customer services and they didn’t want to know. Advised that retailer responsible for sorting. Fault lies as manufacturing end so why is Retailer responsible. Would not assist or replace jigsaw.

Jigsaw (photobox) is poor quality, peeling apart and only just out of the box.

So far I have not encountered any particular issue ordering Ravensburger custom puzzles from my pictures.
As part of my project "Personalised Jigsaw Puzzles Blog" I have ordered 13 personalised puzzles so far, finding only 1 broken pieces (which I quickly fixed by myself with some glue and paper). That's great considering the total amount of pieces I have ordered so far (the majority of my puzzles are 2000 pieces).
The quality of the printed picture is by far higher than any other custom puzzle manufacturer can offer at the moment, that's why they cost a bit more I suppose.
I haven't had any chance to interact with their customer service so far.

Don’t buy custom puzzle!!! Some pieces are missing and they don’t answer on phone emails and social media.
It’s impossible to reach them! Lost money!

If i could, i’d give them 0/5.... they don’t answer the missing piece form, i filled it three times. They just don’t answer.
I tried the customer service twice and no answer either👎

13 PIECES MISSING!!
I purchased a 1000 piece Ravensburger puzzle as a gift for my mum for Christmas. When she had completed the puzzle she found there was 13 pieces missing. I contacted Ravensburger and they basically said it wasn’t their problem. I will not be purchasing from Ravensburger again!

The product was good, nothing to say about that.

But the shipping was an horrible experience:
ordered on 15th october, received 21th of december (supposed to be received in 10 days).

Support telephone number not working, no one replying to assistance web-site tickets nor facebook page.

I wrote to anyone trying to call anyone but it was impossibile to have any kind of support.

And this was not the first time it happened, I bought another product even last year and I had the same problems.

There were 7 pieces missing from the new puzzle I was given as a Christmas gift. Ravensburger refuse to take responsibility for this. My only option would be to contact the elderly relative who gave it to me, which I am not prepared to do. I know he found it hard enough during Covid lockdown doing his Christmas shopping online without me asking him to return my gift. Very disappointing response from Ravensburger. If you want a complete puzzle don't buy from them!

My 4 year old son got a 3 x 49 pieces puzzle for his birthday bought by his great grandmother in the believe that this is an old German company you can count on when it comes to quality. They even had the nerve to put in a piece of paper that was to serve as a certificate of quality. What a piece of crap. Their product and their customer service is anything else than quality. They are a overpriced brand. The puzzle my son got were missing over forty (40!!!) pieces. Pretty good considering that it was only 147 in total. So almost 30% of the puzzle was missing. We then took our time to write Ravensburger as we noticed the certificate of quality should be an insurance of the product. It was not. Ravensburger just told us we should contact the retailer as if they should be responsible for the production of the puzzle. The retailer is located in the other end of the country. So I think we’ll just throw it out and remember not to buy anything from Ravensburger in the future.

I received my custom puzzle in a defective tin (3 dents in it) due to poor shipping materials. The photo that I uploaded turned out about 3x darker and its hard to tell what it even is. I am embarrassed to give this as a gift! I contacted customer service the week I received it to see what could be done. Over a month later they responded saying it had been 45 days since my order and there was nothing they could do. Had they gotten back to me in a timely manner it wouldn’t have been 45 days!! What a scam. Will not be a returning customer.

Completed one new puzzle and 2 pieces missing. Emailed Ravensburger who essentially said not their problem. Just completed a second of their puzzles to find one piece missing and 5 pieces duplicated. Their response was not our problem yet their insert says if there's a problem cut out the bar code and send it with your comments -what's the point! Like many people we bought them quite sometime ago and only just got round to doing them - an ideal pastime in these lockdown days - so we don't still have receipts. Would never recommend them and will never buy another. Be warned!

I was provided a 1000 piece puzzle, missing 9 pieces.

Completely ignored by customer support, and told it was not their problem

I would not buy from this company if you want a complete jigsaw puzzle, or good customer service!

Have a few ravensburger puzzles mainly because of the quality cut and fit. Pulled out a 10 year puzzle only to be disappointed, 2 pieces missing. On off chance contacted the uk customer support. 100% service from a speedy efficient company. Can't thank you enough.
Quality and service is hard to find these days.
Many many thanks.
Ian B
Ref 144855

Having received a new and sealed 1000 piece Jigsaw as a gift, it was over a year before we got to around to putting it together. Imagine our disappointment at the end to find two pieces missing, on the positive side we did have 1000 pieces as we had a couple of duplicates - must have been a bad day at the factory.
Anyway, we followed the instructions on the Ravensburger quality unconditional guarantee and wrote to the company on three separate occasions providing photo's of what was missing and the duplicate pieces, in short, not interested and we should take it up with original retailer, difficult as it was a gift. Appalling UK Customer Service reference.