Ray-Ban Reviews 7,432

Sunglasses material quality.
I bought Rayban prescription sunglasses 2019. Lightly used + one vacation during Covid. 2022-23 changed prescription and never used since. Recently I had IOL surgery and went to store to change lenses to non prescription. Staff inspected them and I paid 350 AED for replacement lenses they arrived yesterday. Before going I checked glasses and small parts of the cover were missing from end of legs and they were sticky. Tried to clean them and the covers fell apart - perished rubber. Went to store and asked to have lens cost offset against a new pair of Aviators. No refund on spare parts. The staff inspected them before ordering, they missed this. I am extremely disappointed with the material quality- who uses perishable rubber in the age of plastic? The staff did not spot this problem. I bought Rayban for perceived quality - they are not. I will be buying a better brand in future, never Rayban.
I tried to use their Contact page - filled in and hit submit - no acknowledgement on the page nor by email.

I purchased Skylar Meta glasses with transition and absolutely loved them! It’s a game changer for travel and really everyday life. I’m so excited for this new tech and love the HD quality videos and photos.

This is one of the worst, if not the absolute worst company that I have ever had the misfortune to deal with after purchasing their substandard sunglasses, Their customer service/relations which in this case is a misnomer, is absolute torture. I could write a short book on the long and tortuous journey a customer must endure to file a legitimate claim for repair and finally denied. If there were any justice, this crappy, arrogant, unethical company should be boycotted until RayBan is banned from the public marketplace and driven to bankruptcy where it belongs. Absolutely the worst. They don't honour their warranties and are a waste of money and time. Stay away from them to avoid being ripped off.
Al Staniulis
Ottawa Canada

The online prescription ordering is garbage. They made my prescription incorrectly and attempts to get ahold of a representative were impossible. I sent them back with an email asking for them to be fixed or a refund issued and I received back the glasses with the same incorrect lens prescription. I now have to pay extra money to have the correct prescription lenses ordered through someone more reliable. NEVER purchase prescription glasses through RayBan.

Glasses NOTHING like the images, when I returned for a REFUND, they ILLEGALLY resent the item out, claiming I had selected a "replacement"!

AVOID THIS COMPANY, A DREADFUL SHODDY SELLER WHO I AM REFERRING TO UK TRADING STANDARDS!!!!!

I purchased a pair of custom glasses that were faulty when I received them. The frames had scratches, and the lenses were not properly polished — the workmanship was poor.

I contacted Ray-Ban to resolve the issue, and I was informed that, according to their policy, the turnaround time is approximately 15 working days. The item must first be returned and received before a replacement is ordered, meaning the two processes cannot happen simultaneously.

In today’s digital world, where returns can be tracked and verified as soon as they are collected by a courier, this feels like an outdated and inefficient returns process. It also implies zero trust in their customer base. What do they think is going to happen that the customer doesn't return the faulty, in which case they will just charge them for the non- returned item.

They said they could refund the order and I could place a new one online, but the price would be more than what I paid. Why should a customer be penalized for a mistake that was Ray-Bans fault?

Ray-Ban has not offered any sensible solution for something that was their own mistake. I have called and emailed customer support to try and find a workaround solution but they have not wanted to provide any. Each correspondence takes around 24 hours for a response, making the customer support unnecessarily time consuming.

This is a very poor level of quality control and customer service from a luxury brand.

This is for the MODEL CODE RB3925 62-16 black frame and black polarized crystal lenses. Ordered on Thursday and received on Monday so very quick delivery. The sun glasses are excellent and I am glad I went for the larger lens as I am not aware of very much light round the edges. They are very well made and the images through the crystal lenses are noticeably clearer than my previous polyamide budget sunglasses. They weigh in at around 54 g compared to my previous prescription polarizing sunglasses and budget ones which were all around the 25g mark so they are noticeably heavier. I have worn them for prolonged periods during winter and they are comfortable.I am very pleased with them and they look and feel built to give many years of service. But the real test will come during the summer when the temperatures are higher and I just hope I will still be comfortable wearing them otherwise I will need source a lighter pair.

Firstly, the glasses are excellent and generally I have no problems with them, well only little ones.

However this partnership between Meta and Ray bans leaves UK buyers out of sync with the USA despite buyers in the UK paying the same price

In the UK we are protected by the Consumer Rights Act 2015 which covers the physical product, the software and the updates.

I have some minor issues with mine and also wanted to ask some questions about updates

However Meta wont talk to me and if I go back to Sunglass Hut (online) where I bought them from (physical store) the support is limited to physical issues like "they are not working" "they wont pair" etc etc. In fact Sunglass Hut transfers your query to Ray Ban so it is not even the store who are legally responsible for the warranty providing it.

The reason I have given 3 stars is because in the UK we are denied the features that the USA have and there is no information on when we might get them

When we get updates often the updates don't provide the new features that the USA get.

For example

Live AI not available in the UK
Conversation Focus which is part of the Early Access Program is not available in the UK because the Early Access Program is only available in the USA

I have a minor issue with my glasses in that they start playing music without my command. Its a minor thing but annoying so I wanted to raise it with whoever.

Under UK Law I have to go to Sunglass Hut, who forward me online to Ray Bans. There, the form is very much about serious faults and they limit you to 300 characters which was not enough for me to get my questions in about the updates.

In the UK the law is very clear. I bought my glasses from Sunglass Hut. Therefore Sunglass Hut have to provide my warranty. I understand why the forward me onto Ray Ban but that breaches my rights.

Meta Live AI not available in the UK was introduced in December 2024 in the USA as part of the Early Access Program which is not available in the UK. By March 2025 they had updated and improved it but still not in the UK. If I ask my glasses to start live Ai it simply replies that it is not available on my glasses. So that is a clear 15 months after the USA started to get it

Come on Meta. We pay the same as the USA (more probably)

Give us what we have paid for

So word of warning if you are considering buying Meta Ray Bans. Not all the features are available in the UK and they do not tell you when you might get them...if ever!

The webpage for Ray-Ban is terrible. Also, they give you a discount code if you sign up to their webpage which is basically useless. Can't use it in any of the nice glasses.

Order number - 75868542

Very disappointed with Ray-Ban’s refusal to comply with UK consumer law.

I purchased a pair of customised sunglasses via the Ray-Ban Remix configurator, relying on how the product was visually represented during the online customisation process. While the sunglasses received match the selected options technically, the finished product does not reasonably reflect how those options were presented online at the point of purchase.

I rejected the goods within the statutory 30-day period under the Consumer Rights Act 2015 on the basis that the item is not as described.

Despite this, Ray-Ban have refused to accept the return and are attempting to rely on their internal policy that customised items are non-refundable unless faulty. A retailer’s internal policy does not override a consumer’s statutory rights.

As a long-standing Ray-Ban customer who has owned several pairs over the years, I certainly won’t be purchasing from Ray-Ban again.

DO NOT BUY - Complete Waste of Money
I purchased these Meta Ray-Ban Wayfarer Gen 2 smart glasses with high expectations, but what I got was a $600+ paperweight and the worst customer service experience of my life.
The Problem:
After barely 3 months of normal use, the microphone completely stopped working. I can't make calls, can't use voice commands, can't record audio - essentially half the "smart" features are useless. For a premium product at this price point, this is absolutely unacceptable. These aren't cheap sunglasses; they're supposed to be high-tech devices that last.
The Customer Service Nightmare:
This is where it gets truly infuriating. Both Meta and Ray-Ban are playing an endless game of hot potato with my warranty claim, and neither company wants to take responsibility:
Meta's Response:
"Please contact Ray-Ban for hardware issues."
Ray-Ban's Response:
"We are sorry, your warranty service request cannot be evaluated. This request cannot be managed online. Please, contact the retailer you purchased from for further assistance."
Back to Meta:
"That's a Ray-Ban product issue, contact them."
I'M GOING IN CIRCLES!
Why This is Unacceptable:
1. False Partnership: Meta and Ray-Ban market this as a collaboration, but when something goes wrong, neither company owns the product. Who exactly stands behind this product? Nobody, apparently.
2. Warranty Dodge: I have a valid warranty, but both companies refuse to honor it. Ray-Ban says they can't process it online and to contact the retailer. The retailer says to contact the manufacturer. The manufacturers (both of them!) point fingers at each other.
3. Premium Price, Discount Quality: I paid premium money for what I thought was a premium product from two established brands. Instead, I got something that failed in 90 days and zero customer support.
4. Wasted Time: I've spent hours on customer service calls, chats, and emails. I've been transferred, put on hold, asked to repeat my story multiple times, and gotten nowhere. My time is valuable, and this has been an absolute waste.
The Bigger Issue:
This isn't just about my defective product. This reveals a fundamental flaw in how Meta and Ray-Ban have structured this partnership. There's no clear ownership, no clear warranty process, and no clear path to resolution when things go wrong. And things WILL go wrong - this is technology.
If you buy these glasses, you're gambling that nothing will break, because if it does, you're on your own.
My Advice:
1. Save your money. Buy regular Ray-Bans and regular earbuds separately. At least you'll know who to contact when they break.
2. If you already bought them: Document EVERYTHING. Take screenshots of all conversations. You'll need them when you inevitably have issues.
3. Check your credit card warranty: Your credit card might have better warranty protection than Meta or Ray-Ban is willing to provide.
To Meta and Ray-Ban:
You can't slap two premium brand names on a product, charge premium prices, and then ghost customers when there's a problem. This is embarrassing for both companies.
Either take ownership of the product or stop making it. This half-partnership where nobody is responsible is a scam.
Final Verdict:
Reliability: 1/5 - Broke in 3 months
Build Quality: 1/5 - Microphone failure is unacceptable
Customer Service: 0/5 - Absolute nightmare
Value for Money: 0/5 - Expensive paperweight
Would I Recommend: NO - Not even to my worst enemy
Still being bounced between companies. Still stuck with $600+ broken glasses.

#MetaRayBan #RayBanStories #CustomerServiceFail #WarrantyFraud #MetaGlasses #DoNotBuy

Awful product and company. Received some defective meta glasses and sought a return. Months later and no monies returned. Clearly all their customers are happy to lose £650 so clearly I am an exception. They have done nothing to resolve this issue. Will NEVER buy from them again. Avoid.

Ray Ban reached out to me the next day and and took care of the problem right way,thanks for the fast response

Sent my glasses to be replaced under warranty, Replacement was sent to the wrong address. Customer services have lied to me on email chain. Newley a month later I am with out my replacement ray bans and now out of pocket. Still waiting for an update.

Follow up: note how RayBan replied to make it seem as though they might care. They never actually replied to the email I sent, it’s just a tactic to make you think you can trust them. It’s clear. You cannot!

Weeks ago I looked on the rayban site and added a par of glssses to the basket to see shipping costs. I then changed my mind and decided to wait for a pair that was out of stock to come back in to stock.
When I got the alert the stock was back I followed the link and purchased the new pair. At checkout I was late to notice the other pair was saved in the basket - just too late to stop Apple Pay.
I immediately contacted support by email and again an hour later by phone, the person on the phone assured me they would help. Days later, I get an email saying they won’t refund me and I have no option as they have no control.
Wish I’d gone with another brand. You can’t trust rayban!

I ordered Ray-Ban sunglasses on 02/02/2026 (£150), but the parcel was left outside my door insecurely. I requested a full refund, but they refused and only offered a replacement, which I do not accept.

After multiple follow-ups, there is still no resolution. This shows a disregard for UK consumer rights. I am now pursuing a chargeback through my bank.

When they worked, the features and functionality were impressive — which makes the early hardware failure and lack of replacement support even more disappointing.

Very disappointed with this purchase and the support behind it. These Ray-Ban Meta smart glasses were bought for me as a Christmas 2024 gift from Best Buy and were worn maybe 20 times total. They were always stored in the case and are in excellent cosmetic condition — no scratches, no drops, no misuse.

During Christmas 2025, the power switch failed and became stuck in the ON position. Since then, the battery drains in about 20–30 minutes and the glasses are effectively unusable.

When we returned from vacation, we went back to the Best Buy store where they were originally purchased. The store staff was helpful but could only direct us to the manufacturer warranty channel through Luxottica. After completing that support process, replacement was refused and the only option offered was a small discount toward buying another pair.

For a premium smart wearable product with very light use, a critical hardware failure right around the one-year mark is unacceptable. What’s more disappointing is that the brands involved would not stand behind the product and instead tried to upsell a replacement.

Buyers should be aware that if these fail shortly after the warranty period, you may be left paying again out of pocket — even with minimal use and perfect care.

I expected better durability and stronger customer support for a product at this price point.

Bought a pair of Rayban glasses three years ago, the front surface of the glasses marked up so much faster than Oakley's which were my go to for many years, came to replace the lenses and no one can identify them as Rayban in their infinite wisdom decided to print the id code on the inside of the arms which means they are no longer visible from wearing them! I've had Oakley's for many more years and still easy to identify so never had issues getting replacement lenses! I wouldn't touch Raybans with a barge pole ever again or at least until they sort their after sales and Rayban centres out to help current customers, not just new sales! 😡💩😤

I bought three pair of meta glasses for my children and myself, I also purchased insurance . Two pairs just stopped working within the first 4 months of having them, the third pair never recorded videos. I used the insurance and paid the deducitble to replace one pair and that pair stopped working again with in a month. i was told you can only use the insurance once. these are trash!!!

Purchased a pair of Liteforce RB3721CH polarized lensed glasses while on vacation. Three-months after warranty, the arms just swing open and closed - no spring action anymore. Any wind and they will fly right off your face! I do like the style but for $400CDN, I expect better but they are now garbage. Slightly tilt your head and they fall off my face. After seeing the negative reviews, I will just write this loss off and NEVER, NEVER buy this brand again. A $20 pair of sunglasses from a gas station are better!