Ray-Ban Reviews 7,432

Ordered some Meta AI glasses for a Christmas present over a week before Xmas. While initial information was that the glasses would arrive before Xmas, it took them 4 days to process the order. After seeing I could order the same glasses directly from Meta, and that arrival before Xmas was guaranteed, I attempted to cancel my Ray-Ban order, but was told it was too late, even though the order hadn't even been processed yet. I called again and was told the order would ship on 12/20 and arrive before Xmas, but the next day, after receiving no shipping number, I called again and was informed that would not be the case. They finally did send me a shipping number (but did not tell me which carrier it was for). The glasses arrived at the store I asked them to be shipped to (without anyone telling me) and now I have to go to the store in person to start a return process. Just a massive holiday headache. I'd avoid Ray-Ban.com in the future and instead just buy directly from the vendor of whatever glasses you want to buy.

I ordered sunglasses at rayban.com, supposed to arrive December 5th. Tracking showed the item held up in Round Rock Texas. I chatted with them online 4 times. On second chat they said they'd send another pair and another tracking number and that never happened so I chatted again asking for a refund and they said they couldn't do it at this time, contact in a week. I contacted a week later they wanted me to fill out a form to submit for approval to refund my money, to which i said I am not going to give you anymore of my time. I called credit card and refuted payment. This is the absolute worst service I've ever had buying any product. Never buying Ray Ban again.

I purchased a pair of rayban sunglasses at the end of November for a 50th birthday gift. Unfortunately they where too small so my friend selected another pair which I purchased. went online to create a return slip for original pair and it wouldn’t allow me to as the original pair hadn’t marked as delivered on the account. I rang and someone said basically an IT issue and the department would look into it and send me one that day-nothing. I give a couple of days and called again and was told it could take a couple of days so I give the benefit of the doubt. I rang again couple days later and women said she would chase it up and give me an email address to chase rather than have to call them. I keep getting the same response- it takes time. The process started the beginning of December we are now on the end of December and I still haven’t a return slip. Shame on you rayban I’m 2 pairs of sunglasses lighter and the customer service is abysmal! I am a branch manager of a huge chain and I.T NEVER take so long to resolve such a simple problem. Is it you just don’t want to refund customers?

Website does not allow for multiple Gift Cards to be used.
ID.ME for teacher discount does not apply
Customer Server takes to long to answer and when they did was useless. They could not place an order themselves or assist in any way
Ordering now just hangs
Unbelievable how hard it is to purchase
Terrible!

Ordered a quite expensive pair of glasses for a Christmas gift and paid extra as a priority delivery. Product was supposed to arrive the 19th of December. Its now the 29th, without my pachage. Needless to say between Ray-Ban and UPS and their lack of ownership to resolve this, I will never buy from them again. Like so many of the reviews I have been a customer over 20 years. However, I did receive a refund for the priority posting, which is certainly insignificant in light of my child not receiving their gift under the tree!!

These sunglasses are more expensive than the other Mega Wayfarer and of much lower quality. I have 5 pairs and these are the worst ones. They're lighter, they feel like cheap plastic. Maybe you should lose stupid the partnership and make them with quality like before.

I was able to reproduce the same checkout bugs I experienced two years ago. Unbelievable...

Cancelation is impossible with online orders. I placed an order, realized I messed up, and wanted to cancel the order within 5 minutes. Their website just takes you in circles without getting to what I need so I finally called the next day to request a cancelation. They told me they are processing the order and can't cancel. That I'd have to wait up to 10 business days for it to arrive and then have to send it back. This is within 8 hours of placing the order, it's still at whatever factory it's coming from, but I cant just cancel. Horrible, do not buy online!!

Terrible customer service

Stay away from this page!
I ordered sunglasses (exactly the model from the product listing page, no customizations) and wanted to send them back, because they did not look like on the picture.
Turns out, ray ban refuses the return. According to them, all sunglasses are personalized and therefore excluded. DO NOT BUY THERE. I checked with legal authorities in Austria and they confirmed that this is not legal.

My prescription glasses came broken and without even a basic dust sleeve to protect against scratches.

So happy with the glasses from rayban! Recomend.

I've had ray-bans my whole life. Good glasses. But since the company decided to advance dystopia by introducing meta-glasses, I definitely won't buy their products anymore. Never again anything ray-ban; goes for my whole family, by the way.

Made an order for my birthday on the 23rd of November and Christmas week I still do not have my glasses. I will never order another ray ban pair of glasses again and when I called customer service they could not cancel my order or give me a refund until order was delivered. They have a terrible customer service!

Absolutely horrible website to order from,tried 6 times to pay either with card or PayPal and still nothing worked,better off ordering from Amazon
Absolute joke,never again

I purchased the Ray-Ban Meta glasses on August 31st, 2025. Recently, the audio started presenting a constant noise defect. I opened a support ticket with Ray-Ban on Dec 10th, and after days of silence, I had to reach out via chat to demand priority.

Only on Dec 20th did I get a response, only to be told that my model—which is relatively new is already 'out of stock.' They offered a different color as a replacement. Even after I accepted, they asked for another 5 days just to send a return shipping label.

It has been nearly 3 weeks and I’m still stuck with a defective product. For a premium collaboration between Ray-Ban and Meta, this level of service is unacceptable. Do not buy this product if you expect reliable warranty support.

I previously loved Ray-Ban products and owned several pairs, but my experience completely changed when I had to file a warranty claim for my Ray-Ban Meta glasses. The claim process was frustrating and unnecessarily difficult, and within just a few months of purchase, multiple internal electronic components stopped working for no apparent reason.

I was told the glasses were “too old” to be replaced, yet I was encouraged to buy the exact same model again. While the glasses were excellent when they worked, the lack of meaningful warranty support was extremely disappointing. Being offered only $20 off a replacement felt like a slap in the face and unacceptable given the circumstances.

This experience has significantly lowered my trust in the brand, and I’m very disappointed with how the situation was handled.

The purchase I made through your portal is a very poor quality product, unbecoming of Rayban. 50% off wasn't enough. Pure garbage product. Do better! 8th and last pair of Raybans I'll buy. Paid $2.50 for a better quality knockoff at the Dollar Store. You should be embarrassed for putting your name on it.

Not what I expected.
They use Evri as a delivery company - that's all I need to say. After 3 failed delivery attempts to a store at 8am in the morning (before the shop opens at 10am) they decided to cancel my order and offer a refund within 15 days!
Leaving me unable to get a Christmas present in time, adding unnecessary stress at an already stressful time of year.
Do yourself a favour and go somewhere else, this will be my first and only dealings with this company.