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Ray Grahams Reviews 1,575

•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and prompt service, highlighting the speed of delivery and the ease of the ordering process. Many people appreciate the competitive pricing and the quality of the products received, often noting that items are as described and represent good value. However, some customers also noted issues with product advertising, stating that items on the website were not always accurately represented. A few people were dissatisfied with having to cover the return shipping costs for incorrect items, especially when the issue stemmed from the product description.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency.... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the easy and straightforward... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention finding the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 600Kilo Coal store which is massive and extremely heavy. We live in the UK so didn't think Ray Grahams would deliver to us. Wow amazing company. Great price and a hassle free delivery whi... See more

Rated 5 out of 5 stars

Ordering was easy. Product bought was better value than other sites. Shipped immediately and received on time. Very efficient service. Thought i had messed up order emailed company at night received r... See more

Rated 5 out of 5 stars

Fantastic online and phone service from Ray Grahams. I phoned in advance to find out about current stock levels of the item required. I spoke to a very polite and efficient employee. I then ordered... See more

Rated 5 out of 5 stars

Great service from the guys there. Asked them to check they actually had some listed parts in stock (obsolete Makita screw driver bits) which they did. Bought online and shipped same day, arrived in... See more

Company details

  1. Building Materials Supplier
  2. Bathroom Supply Shop
  3. Timber merchant
  4. Plumbers' merchant
  5. Safety and work wear
  6. Tool shop

Written by the company

With over 50 years of experience, Ray Grahams is a one-stop-shop for all your building, home, and DIY needs. Recognized as the "Aladdin's Cave of DIY" and featured by Telegraph.co.uk in the Top 20 British DIY Stores, we offer a vast selection of over 30,000 products available both online at www.raygrahams.com and in our mega store located here in Newtownards, County Down, Northern Ireland. Upstairs, you'll find our power tool superstore, featuring hundreds of power tools for projects of all sizes along with our beautiful bathroom showroom for creating your dream bathroom. On the ground floor, explore our DIY mega shop and extensive timber yard, where you'll find all the materials and supplies you need, whether you're a DIY enthusiast or a trade professional. At Ray Grahams, we are committed to delivering exceptional personal service to every customer. Our reputation for outstanding customer care speaks for itself, as we pride ourselves on being transparent, genuine, and approachable. Whether you call us, send an email, or visit our store, you can expect an authentic Ray Grahams experience every time.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Speed of delivery was excellent.great…

Speed of delivery was excellent.great prices and part was missing from a DeWalt router ,it just wasn't packaged from factory and was sent on immediately after I contacted them.been getting tools for years off them and always excellent service

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous

After browsing and choosing the items I needed from the website and ordering online the service was great. I ordered on Friday morning expecting to have to wait till beginning of the next week and got a notification from DPD to say they would deliver on Sunday which was amazing. Definitely recommend.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

The fire grate fits our fireplace, it looks good and it works perfectly. The delivery was very prompt. I would certainly purchase from Ray Grahams again.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Prices!

Easy to find the product I was looking for, and pricing was very competitive. Straightforward checkout and payment online, and product delivered exactly in the 3-5 days quoted.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Bali is Best !

I have a Baxi fire, for the last 45 years, same fire. I have kept this fireplace and grate in excellent condition by buying and fitting parts sold by Ray Graham. A very fair price and the goods are well packaged and arrive all in one piece, essential for replacement fire-bricks of which there were three items in this order. I always like to have a spare set of the main components and so I have a spare two piece grate and an extra ash box. Warm in winter? I should say so and all because of the support of Ray Grahams online store. Brilliant!!!!😀

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

ORDERD GRATE & ASHPAN 29th December 2023 - arrived 3 days later all the way from N Ireland and over Bank Hoilday - just brilliant

11 January 2024
Unprompted review

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