The Sales Person, Mike, was very informative and helpful. Did not rush you into making a decision and provided various options. I've bought many things from your store and never considered to go any... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My service from ordering my item to customer service and delivery was excellent. Hillary Hess did a great job of checking up to make sure my dresser got delivered safely. The diverly person was ver... See more
Your loss prevention department made things very inconvenient, requesting ID, credit card copy and mortgage/lease copies for an order that had an approved credit card two different times. I have orde... See more
Company replied
When I walked in, I was Acknowledged! Then left alone!! Then Mike again acknowledge me when I was walking thru Showroom. His Professionalism and Courteousness was why I actually Bought $2,300 a... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
873 New Loudon Road, 12110, Latham, NY, United States
- 5187821316
4.5
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had visited a few other furniture…
I had visited a few other furniture stores but came back to Raymour and Flanigan because I really loved the quality of the furniture. I am also a previous customer. More importantly, I absolutely loved my sales person GAVIN. He was just awesome. He made me feel welcome and not like he was trying to sell me something. His personality was warm and enjoyable. He was passionate and knowledgeable about his product and you could tell that he enjoyed what he did for a living. He was above and beyond his call of duty as far as I am concerned, as he also shared with me some design ideas. I have never had this experience with other sales people there in the past. I did not feel rushed or followed by him nor was he pushy. He felt like a friend. I would come back just for him! A true asset to your company. I would also like to give some honorable mention to the manager Jad. He was very helpful in assisting on explaining things and working toward giving me what I wanted as a customer for my living room set. Thank you to both men for the great service!
Sincerely, Dee Karabin
6 December 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi Denise! Thanks for taking the time to write about your experience shopping with us! We look forward to seeing you again in the near future! -MR
Great sales associates
Love working with Cap
He’s knowledgeable and easy to work with
23 October 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi Gretchen! It's nice to see you had a great experience furniture shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR
They provide a great service!!
26 September 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi Andres! Thank you for leaving a review about your positive experience. Thank you for shopping with us! -MR
Professional and knowledgeable team
Very knowledgeable member of the Clifton Park store. Couldn't ask for more professional person to assist in my selection of Livingroom furnishings.
6 September 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Lisa! Thank you for telling us about your shopping experience. We hope you're enjoying your new furniture! -MR
The love seat is gorgeous & so…
The love seat is gorgeous & so comfortable.
My wife was looking for a new piece of furniture & this was it !
She is very happy with your choice.
This is not our first time purchase
And it won't be our last purchase
28 August 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi Charles! We want to thank you for taking the time to tell us about your experience with us! We appreciate you shopping with us! -MR
Good experience
The sales person was very nice and patient. I was disappointed that I asked for two pillows and they couldn’t give or sell them to me
19 August 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi Nadine. We're glad to hear you had a great experience with our associate, however we apologize for the issue you encountered with the pillows. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -MR
Eddie was great..Didn't hover,but was…
Eddie was great..Didn't hover,but was available for any questions we had. Actually had a fun time shopping with him.
2 August 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Mary! It's great to see you enjoyed shopping for furniture with us. We look forward to seeing you again in the near future! -MR
Excellent service by Michael!
Excellent service by Michael!! And great friendliness to our puppy Zoe. Highly recommend.
15 July 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Nancy! Many thanks for telling us about your shopping experience. We hope you're enjoying your new furniture! -MR
Dennis was great in helping pick out…
Dennis was great in helping pick out the right mattress. Delivery was quick and professional.
6 July 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello there! Thank you for taking the time to tell us about your experience with us! Have a great day! -MR
Salesman was very helpful finding…
Salesman was very helpful finding exactly what we needed.
3 July 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi Ernie! It's nice to hear you had a great experience with Raymour & Flanigan! Thank you for shopping with us! -MR
Great experience
The selling, buying, and delivery was all made simple. I have no complaints!
15 May 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hello Shannon! Many thanks for leaving a review about your fabulous experience. Thank you for shopping with us! -MR
Amazing Service * Couch!
After eyeing a sleeper sofa for about 6 months, I decided to visit a store. Not only did they have the sofa in the store but it was in the exact color I was considering! Customer service was great and efficient. I work with work him again!
15 May 2019
Unprompted review
Reply from Raymour & Flanigan - Albany Latham
Hi there! Thanks for taking the time to write about your experience with us! We hope to see you again soon! -MR
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.