Raymour & Flanigan - Baltimore Pike Reviews 

Jamie was wonderful to work with! Very knowledgeable and was able to get what we wanted!

Not pushy, easy process.

Buce offered amazing customer service!!!!! very knowledgeable and helpful.

The sales person was very helpful, he helped me to make a decision quickly. I really appreciate that.

I was greeted when I came in the door. The salesman (Shannon Richardson) took me to the area of the store that I was interested in. With no pressure I was allowed to wander around the store and found what I was looking for.

Rob was very helpful helping me to select a recliner. No pressure which I like. Ladies at customer service also very nice and friendly

I placed my order over the phone, the gentleman who took my order could not have been any better, He was very professional, and knowledgeable. The order over the phone could not have been any easier. Thank you I am pleased.

We've been shopping at R&F for a very long time. Our go to guy Is Bruce Copperman and has been for some
time.

Matt helped us find the couch we wanted, gave us multiple choices of colors types etc.

Pleasant and helpful associates

Loving my reclining furniture. It's comfortable sturdy and lovely in my home.

Bruce was fantastic. He answered all of my questions, explained the differences of the items I was looking at and allowed me to make my decision on my time.

Jamie, the Raymour Rep, was exceptional and a pleasure to work with.
I would also like to recommend Jamie for his outstanding product knowledge and customer service abilities.

Approve your warranty protection program.It really sucks. We purchased a table set from you guys.The seats ripped.I was told it wasn't covered with the insurance that I bought.Then, I told I was told it was. Then, after six months, they finally sent me new stools for the table set. And they were in worse shape than the ones I was trying to have you take back. A very horrible service.

The salespersons were very Kind, helpful and knowledgeable. Helped with the delivery order to another address.

Raymour & Flanigan makes a great first impression. They sit you down, show you the technology, measure and fit your rooms, and make everything feel seamless—right up until you pay. Then everything falls apart.

Furniture didn’t arrive on time, communication was a mess, and I was asked to be available early on a Sunday for delivery, only for things to still not go as planned. At one point, they actually owed me money, but resolving that turned into a nightmare because their “systems were down.”

Instead of clear answers, I was passed around to multiple corporate contacts when simple, straightforward communication would have solved everything. What should have been easy turned into a three-month battle just to get a refund.

I spent a lot of money here, and the lack of accountability, poor logistics, and frustrating customer service ensured I never will again.

Peace out, R&F. Never again.

From the moment I was greeted by Joe when I walked in the store my experience was wonderful. He listened to what I needed and was very attentive when we talked about price point. He showed me exactly what I was looking for. Thank you very much, Joe. I appreciate the service you provided.

They do not stand up for their furniture. My wife saw on their computer that we were red flagged because we were not satisfied with our purchase and after 4 more deliveries it was not what we saw on the floor . Now we needed service on our leather recliner due to a stitching issue. After many, many calls and emails, they did not have the common courtesy to respond back to us . No problem I had a seamstress fix our problem. People please read the reviews. I would not recommend them to sell me a kitchen chair,

Wonderful staff member, Mark B. Has been so very helpful each and every time we have stopped by for yet another needed furniture piece to complete our needs.

The rep who took care of us was very good, He didn't pressure us an let us make our choice in all the tine we needed. We found exactly what we were looking for. The check out was very easy.