Raymour & Flanigan Reviews 

63,122
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and helpful, making the shopping experience pleasant and easy. Many people appreciate the personalized approach, with sales representatives guiding them to the best products without pressure and ensuring their needs are met. The service is often described as great, with efficient processes and quick assistance for any issues that arise. However, some customers also noted issues with delivery and customer service, experiencing confusion about delivery options and delays in receiving parts or service. There were instances where communication was poor, leading to missed deliveries or unfulfilled promises regarding repairs and parts.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledge, helpfulness, and... See more

Product

Reviewers highlight ambiguous aspects of product quality and service, with some customers expressing... See more

Service

Reviewers mention positive feedback about service, with many customers praising the helpfulness and knowledge... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting positive... See more

Customer service

People report ambiguous experiences with customer service, with many praising helpful and friendly agents who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two beds online. The order process was easy. The one problem was understanding the option for delivery. I did not understand if assembly was before or after delivery to the room. I called fo... See more

Rated 5 out of 5 stars

Had a great shopping experience at R&F! Our sales rep, Shakeela Said, was knowledgeable and patient. She was there to answers all our questions and in the shadows when we were browsing n contemplating... See more

Rated 5 out of 5 stars

JD helped us reselect a mattress after first purchasing one with the wrong characteristics for our sleep habits. He was very accommodating and extremely knowledgeable with the various aspects of the... See more

Rated 5 out of 5 stars

Sales person was very relaxed and informative. Asked if we wanted to brose the store first then ask any questions we had. Helped us select 2 beautiful leather recliners and provided us with the best d... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(63,122)

3,965 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Our salesperson was wonderful

Our salesperson was wonderful! She took the time to explain to us the difference between each mattress and helped us find the balance between and price that we were comfortable with. Highly recommend!

11 July 2026
Rated 1 out of 5 stars

Website makes promises it can't keep

When I ordered my Furniture online it stated that I could pick it up Saturday the 11th. Today is Saturday the 11th. I drove 45 minutes to get to the store. When I went in they told me it wasn't going to be in for almost another week. There was nothing in the email that I received that stated that the date listed on the website would not be the date I could actually pick it up and that I would need to wait to find out when I could pick it up. As of right now I will have to drive another 45 minutes there and back to pick it up when it is finally available.

9 July 2026
Rated 1 out of 5 stars

Buyer beware!!

Buyer beware!!! Don’t shop there!!!! The WORST customer service I have ever experienced!!!! It was a 5 day fiasco to have 3 mattresses delivered properly- from the wrong items being shipped to the bed not being set up properly - little customer support or compensation- just lip service- they’re only concerned with the sale and the commission-

11 July 2026
Unprompted review
Rated 1 out of 5 stars

My table broke e weeks into having it

My table broke e weeks into having it. Unrepairable, ordered new table. Was advised 2 months ago tablecwas in , day of delivery was advised only base came in. Today table was to be delivered n received a call it was damaged.

11 July 2026
Rated 1 out of 5 stars

Beware!

If you want to be lied to about the furniture you are about to buy or lied to about the delivery date, then shop at Raymour. I have ordered thousands of dollars at Raymour in Farmingdale, yet they still had no problem lying to me on two occasions. Both times was concerning delivery dates and both times they took my money, told me weeks delivery, which has now turned into months. After speaking to customer service, who said there is no delivery date anywhere in the near future, I realized I was lied to again only minutes before. The truth I can handle, but to lie just to sell is unacceptable and I will no longer be shopping at Raymour at any location. DO NOT BELIEVE THE DELIVERY DATE THEY GIVE YOU...IT'S ALL LIES

11 July 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could rate a zero

I wish I could rate a zero. I didn't get new furniture. My schedule service was canceled although I communicated with this company for 2 months for service help. I was told the technician needed to order parts that could take 4 to 6 weeks. Im not sure why we purchased the protection package if getting repairs or help was this difficult. This service is ridiculous 🙄.

11 July 2026

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