Mr. Marvin Rafeld was very professional and detailed. Explained thoroughly on the items of interest to me.
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We were just browsing your Manhattan store to get some ideas to furnish our new basement renovation. we were visiting from Long Island just for the weekend. Walter, your sales representative, was so... See more
Company replied
Brian Smith, Period.!! From his front door greeting to his tour with us of our interest area —swivel chairs, he answered all questions, offered helpful information on additives (colors, delivery tim... See more
Company replied
Actually I almost left the store, as no one paid any attention to me during the first ten minutes I was there. Then, as Walter S. was walking past me, I said somewhat in frustration, "This is unbelie... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1961 Broadway, 10023, New York, NY, United States
- 6465569390
4.6
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Excellent …
Mr. Marvin Rafeld was very professional and detailed. Explained thoroughly on the items of interest to me.
14 August 2026
Amazing salesperson who was patient and…
Amazing salesperson who was patient and took great care of us.
26 July 2026
Customer service contradicted financing…
Customer service contradicted financing options that sales rep explained.
22 July 2026
We were greeted in the store by Dan…
We were greeted in the store by Dan Byrne who showed us the chairs that were available. He was very helpful and patient.
16 June 2026
What made my experience special was Ned…
What made my experience special was Ned !
He was so thoughtful and knowledgeable .
15 June 2026
Mattress purchase was problem-free
We chose our new mattress after testing the many that were displayed on the floor. Elias was patient and helpful, answering our many questions with detailed answers. Delivery was efficient and problem-free, with constant updates as to the exact time of arrival. All in all, a positive experience.
28 May 2026
Unprompted review
I never usually buy on the first visit…
I never usually buy on the first visit but the deep understanding of the Mattress Reps at the store made the process seamless and efficient for me
23 May 2026
Walter and Davina’s attention to…
Walter and Davina’s attention to detail. Walter took time to explain the options, style of couch as well as discounts.
As well as the mattress we purchased.
15 March 2026
We’re so helpful!
19 January 2026
Bad System reporting purchase never made!
I asked for a quote and info. R&F sent me an email confirming my PURCHASE and my ORDER! Which I never did. After alerting you by phone , email and text your “Artificial Stupidity “ computer still thinks I bought something. Something is rotten in the R&F system.
22 September 2025
Very thorough and professional sales…
Very thorough and professional sales experience. Got the exact mattress I was looking for.
Delivery was smooth and very quick. Guys obviously knew their jobs.
Thank you R&F team!
31 August 2025
I bought a tempur pedic hybrid adapt…
I bought a tempur pedic hybrid adapt queen size queen size mattress it had a terrible smell The smell woke me up I called and no one would return my call the manager was always with a customer Finally he calls because I wrote an email to his bossTo this day I have no bed to sleep in I have been diagnosed with rheumatoid arthritis The manager is not caring I been treated unfairly and want a refund
1 August 2025
Unprompted review
Reply from Raymour & Flanigan - Broadway 66Th Street
Dear Nona,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort you have faced with your Tempur-Pedic Hybrid Adapt Queen Size Mattress. It is concerning to hear about the issues you encountered, and we understand how frustrating this must be, especially given your health condition.
We are committed to ensuring our guests receive the highest level of service and quality products. Your feedback is invaluable in helping us improve. We would like to address this matter promptly and find a satisfactory resolution for you.
Please reach out to us at rfcare@raymourflanigan.com whenever convenient for you. We are eager to assist you and ensure that your concerns are addressed appropriately.
Thank you for your patience and understanding.
Sincerely,
The Raymour & Flanigan Team
The help of the floor sales assistant
The help of the floor sales assistant. He was great.
16 July 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Hi,
Thank you for sharing your positive experience with us! We are happy to hear that our sales team provided you with great service. We aim to give every customer the best help possible, and it’s great to know we met your expectations.
Your feedback means a lot to us, and we will share your kind words with our team. If there’s anything else we can do for you, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello John,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jeffrey provided you with excellent service and that you were pleased with our selection of furniture. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
Best regards,
The Raymour & Flanigan Team
Brian is awesome!!!
4 May 2025
Reply from Raymour & Flanigan - Broadway 66Th Street
Hello Jorge,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a positive experience with Brian. Our team strives to provide excellent service, and it's wonderful to know that Brian made your visit memorable. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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