The Furniture salesman Shorty was great not pushy very informative able to showcase different options of seating which helped a lot! You think you want one thing until you sit in it. Searched availabi... See more
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See what reviewers are saying
The overall experience was good, but I just felt your male employee was inappropriately staring at a female minor while she was bent over. There was no one else in that section but us; at any time he... See more
My first encounter with Raymour & Flanagan was very positive. I was treated with respect and Mr. Ajaj was quite the gentleman and professional. I was very satisfied with the service that I received an... See more
Company replied
I am so please to be able to tell you how much I appreciated all the help I received from your staff in Philadelphia. Pamela M. salesperson went above and beyond in helping me buy my items. Also AP... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2045 Cottman Ave, 19149, Philadelphia, PA, United States
- 2673412000
4.7
Excellent
71 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shorty was Great !!
I called the Cottman Ave. store to check on the availability of a Living room set, and Shorty assisted us he was very helpful & patient ! He also went far and beyond to get us what we wanted .. I highly recommend going to see him when U visit… thank U so much !!
Nicole M.
23 November 2025
Unprompted review
Maria, at Raymour & Flanigan Cottman Ave Outlet
Maria, at Raymour & Flanigan Cottman Ave Outlet, was extremely helpful and made our shopping experience a breeze. She helped us find the perfect furniture for our home.
12 September 2025
Great shopping experience
The sales representative Johnny was nice, patient, easy to work with and helpful. The store was nicely organized.
8 September 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service and sales team. Providing excellent customer service is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Michael,
Thank you for sharing your positive experience! We're delighted that Pamela provided excellent service and your delivery went smoothly. Your satisfaction is our priority.
If you have any feedback or need assistance, please reach out.
Best,
Raymour & Flanigan Team
Pam was very helpful and knowledgeable
Pam was very helpful and knowledgeable, as well as very professional and pleasant. She listened to what we wanted and took us right to it. We did purchase the piece. Positive experience.
30 May 2025
Unprompted review
Reply from Raymour & Flanigan - Cottman Ave Outlet
Dear Robert,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Pam was able to assist you in such a helpful and professional manner. It's wonderful to know that she listened to your needs and guided you to the perfect piece. Your satisfaction is our top priority, and your kind words are truly appreciated. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Polite and professional
17 May 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello James,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our service polite and professional. Your satisfaction is important to us, and we are always striving to provide the best experience possible for our customers.
If there is anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your input and are committed to enhancing our services.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Lisa,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Donnie and Natalie provided you with an awesome experience at Raymour & Flanigan. Your satisfaction is our top priority, and it's fantastic to know that our team met your expectations.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Don't rely on pickup/ delivery dates
Gave wrong pickup date. Wasted a vacation day at work due to poor planning and communication by the sales team.
13 March 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello James,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the pickup date and the impact it had on your schedule. We understand how important your time is, and we are truly sorry for any frustration this may have caused.
At Raymour & Flanigan, we strive to provide clear and accurate communication to all our customers, and it’s clear we fell short in this instance. We are taking your feedback seriously and will be reviewing our processes to ensure this does not happen again in the future.
If there is anything further we can do to assist you, please feel free to reach out to our customer care team!
Thank you again for bringing this to our attention.
Best regards,
The Raymour & Flanigan Team
Felt like famoly
Our customer service rep was very patient and informed. She provided details and options. We are pleased to have made this purchase and our representative made it easy
9 March 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Angel,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our customer service representative. It's great to know that you found her to be patient and well-informed, and that she was able to provide you with the details and options you needed. We strive to make every purchase as seamless as possible, and we're delighted to hear that you are pleased with your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Good experience
25 February 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Mohamed Mostafa,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a good experience at Raymour & Flanigan Furniture and Mattress Outlet. Your 5-star rating means a lot to us, and we're delighted that we could meet your expectations.
If you ever need anything else or have any questions, feel free to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Anne,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Chris was able to provide you with wonderful and helpful service during your visit. Our team strives to ensure every customer feels valued and supported, and it's great to know we hit the mark with you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Amazing customer service and products!
1 December 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Nicole,
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our customer service and products. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Tom was great and very attentive with…
Tom was great and very attentive with good suggestions.
21 November 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Alexander,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Tom provided you with attentive service and helpful suggestions. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
The Furniture salesman Shorty was great…
The Furniture salesman Shorty was great not pushy very informative able to showcase different options of seating which helped a lot! You think you want one thing until you sit in it. Searched availability of merchandise and offered an in stock option that worked.
19 November 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much for your review, Barry! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great experience all around
Great experience all around: no buying pressure, provided me with all the necessary information to feel confident with my purchase. Maryia is a fantastic sales team member! She was so patient and pleasant. I can’t wait for delivery!
17 October 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Susan,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Maryia provided you with all the information you needed and made your shopping experience pleasant and pressure-free. We will be sure to pass along your kind words to her. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Maria at the 2045 Cottman Ave location…
Maria at the 2045 Cottman Ave location was wonderful. Her knowledge and commitment to communication was amazing. She walked me through the process from start to finish. Love my sofas and mattress.
13 October 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much for your review, Saivett! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much, Fernando, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very professional chill experience
Polite as soon as me and my twins walked in,they were very helpful with my decision making and I got a bang for my buck and this loveseat and sofa gonna look GREAT and Compliment my living room 💯
18 September 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Kyle,
Thank you so much for your wonderful review! We're thrilled to hear that you and your twins had a positive experience with us. It's great to know that our team could assist you in making the perfect choice for your living room. We hope your new loveseat and sofa bring you comfort and joy for years to come. If you ever need anything else, feel free to stop by. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
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