Raymour & Flanigan - Exton Reviews 

301
TrustScore 4.5 out of 5

4.6

201 South Pottstown Pike, 19341 Exton, PA, US


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See what reviewers are saying

Rated 5 out of 5 stars

Jonny Shoolman was very helpful showing me what I asked for… not pushy. He explained all details about the furniture and mattresses to help me make a decision. I would be happy to deal with him ag... See more

Rated 4 out of 5 stars

We don’t shop anywhere else because we always find what we want at R&F. I’m leaving off 1 star - their bookshelf offerings have become dismal. I get it - everyone reads eBooks these days, but there ar... See more

Rated 5 out of 5 stars

Katie Walton, our sales professional, was friendly, knowledgeable, and attentive throughout our visit to your store. She listened as we described what we were interested in, and then showed us option... See more

Company replied

Rated 5 out of 5 stars

Katie at Sleep Number in Exton, PA was amazing. After purchasing a sofa earlier, we were thrilled to have her assistance when we decided to buy the matching love seat. She took the time to explain the... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 201 South Pottstown Pike, 19341, Exton, PA, United States

  • 6102800320

4.6

Excellent

TrustScore 4.5 out of 5

301 reviews

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4.6

All reviews

(301)

4,070 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from sales to delivery

Alice Darrah is a very friendly, knowledgeable and helpful sales associate. She is extremely accommodating and made the experience a pleasure. We had furniture delivered on two separate occasions and both delivery teams were fabulous. They delivered to Ocean City, NJ. They arrived on time, put together a dining room table and set up living room furniture quickly. Both teams were friendly and made sure we were satisfied with our furniture and their placement. We love our furniture. It is super comfortable and looks great!

9 June 2024
Unprompted review
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Reply from Raymour & Flanigan - Exton

Hello Denise Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

The Sales Person

The sales person, Jonny. He understood quickly our requirements and worked with us to get the best solutions.

9 June 2024
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Reply from Raymour & Flanigan - Exton

Thank you so much for your review, Patrick! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Mishel was great

Mishel was great. Spent a lot of time explaining mattresses. Very pleasant. Office ladies great as well

31 May 2024
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Reply from Raymour & Flanigan - Exton

Hello Jake! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Salesman was very well informed

Salesman was very well informed. Took time to listen to what we wanted and showed us several option. No pressure to buy certain model. Explained options, warranty, delivery, etc.

23 May 2024
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Reply from Raymour & Flanigan - Exton

Hello BAR! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

It was a wonderful experience and the…

It was a wonderful experience and the woman who took care of us was extremely helpful

21 May 2024
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Reply from Raymour & Flanigan - Exton

Thank you so much, Elizabeth, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Work with a local person

One thing that made my experience great was Heidi! She has been so helpful over the last few months. She shows the importance of dealing with a local person rather than buying on the internet sites. She helped me with the best prices and timing- and most especially being able to schedule deliveries when it works best for me and my renovation. I prefer to buy from a sales pro like Heidi and will always check with her first.

19 May 2024
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Reply from Raymour & Flanigan - Exton

Thank you so much for your review, Allison! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

Horrible

Horrible, received wrong pick up date per internet. We took my sons bed apart thinking it would be ready when it said it was. Turns out it won’t be ready for a few days. Manager came up with a bunch of excuses saying that we were wrong when we had proof. Don’t know if it was just that store but there are no excuses.

19 May 2024
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Reply from Raymour & Flanigan - Exton

Hi Melissa. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!

Rated 5 out of 5 stars

Friendly sales person who was very…

Friendly sales person who was very helpful

8 May 2024
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Reply from Raymour & Flanigan - Exton

Hello Manny! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Professionalism

Professionalism

5 May 2024
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Reply from Raymour & Flanigan - Exton

Thank you so much, Robert, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Our sales associate was amazing

Our sales associate was amazing! We really enjoyed working with Katie, she was very helpful and knowledgeable about the furniture. Katie helped us pick out the perfect recliner/glider.

23 April 2024
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Reply from Raymour & Flanigan - Exton

Thank you so much for your review, Kathleen! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The sales rep was very friendly

The sales rep was very friendly, professional and knowledgable.

29 April 2024
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Reply from Raymour & Flanigan - Exton

Hello Robert We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

The Best Store to Shop.

I really had a great experience with of the people at Raymour & Flanagan thank you so much I love all my stuff.

28 April 2024
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Reply from Raymour & Flanigan - Exton

Thank you, Anna, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Fast and efficient.

Fast and efficient.

23 April 2024
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Reply from Raymour & Flanigan - Exton

Thank you, John, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Exton

Hello Earl Keller We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Johnny was wonderful.

Johnny was wonderful.
not pushy and very experienced.

12 April 2024
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Reply from Raymour & Flanigan - Exton

Thank you so much for your review, Kathy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

We always find what we want and its an…

We always find what we want and its an easy experience

7 April 2024
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Reply from Raymour & Flanigan - Exton

Hello Traci Caplan! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

The sales person was very helpful in…

The sales person was very helpful in the selection process.

31 March 2024
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Reply from Raymour & Flanigan - Exton

Hello Chris M! Thank you for your feedback. Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 1 out of 5 stars

Not the place for me.

The sales people are good at their job from the perspectiveof the store. The whole experience left me with a terrible feeling and once I was out of the store I felt bamboozled. Too aggressive, dismissed my desire to save money and pushed me right to my extreme budget limit. The end result was that I canceled my purchase and will recommend to all who ask that they avoid this place.

18 March 2024
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Reply from Raymour & Flanigan - Exton

Hi Nosmo. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!

Rated 5 out of 5 stars

Gail Bleiman was very helpful- she took…

Gail Bleiman was very helpful- she took her time with me and gave me a lot of options. Very happy with the experience.

16 March 2024
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Reply from Raymour & Flanigan - Exton

Hello Anita Keefe Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 3 out of 5 stars

Was told my order would be ready for…

Was told my order would be ready for pick up today. Went to pick it up and was told it wouldn’t be in for 2 more days.

22 March 2024
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Reply from Raymour & Flanigan - Exton

Hi Jennifer. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!

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