Mohammad was great finding the diningroom sets on the floor so we could decide on one. Easy to switch out chairs & get the ones we wanted. Livingroom also ordered today. Got the bedroom set previously... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The courteous and kind employees made an unpleasant situation very easy and worry-free. This is just one of several purchases I’ve made at your store and I will continue to shop for all my home needs.... See more
Company replied
I went to the store to redeem a store credit that I was told I was entitled to receive as a result of a claim I submitted regarding a damaged chair. There were two separate in-person visits... See more
As soon as I walked in I was greeted with a warm hello and helped by a Home Furnishing and Sleep consultant, Noel Amir. He was friendly and extremely knowledgable. He helped me pick out the best matt... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
30 Franklin Mills Boulevard, 19154, Philadelphia, PA, United States
- 2155010390
4.5
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not happy with Raymour and Flanigans furniture.
Customer service treated me fine, but spending close to $4000.00 dollars within the last six months and having to return the first couch and matching chair due poor manufacturing. Having issues now with the replacement couch which cost more than the first one. My new couch priced at $3000.00, which is only a couple months old, had to have foam padding added to the couch due to the left side sinking down. Now it feels like your sitting on a hump. Not happy with this couch.
15 February 2025
Reply from Raymour & Flanigan - Franklin Mills
Dear Margaret Sassany,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with your recent purchases. It's disappointing to hear about the issues with both the original and replacement couches, especially after investing a significant amount in them.
We strive to provide high-quality products and exceptional service, and it's clear we fell short in this instance. Your satisfaction is important to us, and we would like to address these concerns promptly. Please feel free to reach out to our customer service team so we can work towards a resolution that meets your expectations.
Thank you for bringing this to our attention, and for giving us the opportunity to improve. We value your business and hope to restore your confidence in us.
Warm regards,
Raymour & Flanigan Customer Service Team
The sales rep was very accommodating…
The sales rep was very accommodating was not pushy and was willing to help me figure out exactly what it was that I was looking for
17 December 2024
Reply from Raymour & Flanigan - Franklin Mills
Hi Kenneth,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Mike provided you with excellent service. We pride ourselves on having a team that is both professional and courteous, and it's great to know that Mike exemplified these qualities. We look forward to serving you again in the future!
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Store
Great experience!
As soon as I walked in I was greeted with a warm hello and helped by a Home Furnishing and Sleep consultant, Noel Amir. He was friendly and extremely knowledgable. He helped me pick out the best mattress for my needs. The store itself was clean, bright and beautifully decorated with lovely furniture.
The lovely lady at the checkout was also very nice. I had a very good experience at this Ramour and Flanigan.
16 November 2024
Reply from Raymour & Flanigan - Franklin Mills
Hi Denise,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Noel Amir provided you with friendly and knowledgeable assistance in selecting the perfect mattress. It's great to know that you found our store clean, bright, and beautifully decorated. We're also glad that our checkout staff left a positive impression on you. Your kind words and high rating mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Franklin Mills
Dear MMR,
Thank you so much for your wonderful review! We're thrilled to hear that you found our team friendly and efficient, and that our inventory met your needs. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Mike and his manager on duty take a…
Mike and his manager on duty take a good care of me.
12 November 2024
Reply from Raymour & Flanigan - Franklin Mills
Dear Asmithe,
Thank you so much for your wonderful review! We're thrilled to hear that Mike and his manager provided you with excellent care. Your satisfaction is our top priority, and it's great to know that our team met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Mike Qeisi, great experience.
Mike Qeisi your salesman, couldn’t have been nicer. Was extremely patient with us while we were making up our minds.
18 October 2024
Reply from Raymour & Flanigan - Franklin Mills
Hi John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mike provided you with such excellent service and patience. We strive to make every visit a positive one, and it's wonderful to know that Mike helped make your decision-making process easier. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Excellent customer service
12 October 2024
Reply from Raymour & Flanigan - Franklin Mills
Thank you so much, Linda, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I just got a new mattress and randee…
I just got a new mattress and randee was very helpful with me and finding the rite mattress for my need .so it nice to have good people like this to help the costumer make ir so much better. Thanks again
5 September 2024
Unprompted review
Reply from Raymour & Flanigan - Franklin Mills
Dear Dennis,
Thank you so much for your wonderful review! We're thrilled to hear that Randee was able to assist you in finding the perfect mattress to meet your needs. Our team takes great pride in providing excellent customer service, and it's always rewarding to hear positive feedback from our valued customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new mattress!
Best regards,
The Raymour & Flanigan Team
Mohammad was great finding the…
Mohammad was great finding the diningroom sets on the floor so we could decide on one. Easy to switch out chairs & get the ones we wanted. Livingroom also ordered today. Got the bedroom set previously ordered added to this so all are easy to locate online. Shout out to Eddie for working with us & providing mover info & to Charlie who had to make sense out of our purchases to make sure the orders were correct!
30 August 2024
Reply from Raymour & Flanigan - Franklin Mills
Dear Deborah,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Mohammad was able to assist you in finding the perfect dining room set and that the process of switching out chairs was seamless. It's great to know that you also had a positive experience with your living room and bedroom set orders.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Franklin Mills
Dear Fern,
Thank you so much for your wonderful review! We're thrilled to hear that Kim and Eddy provided you with such helpful service. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Franklin Mills
Dear Patricia Walker,
Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that you had a pleasant experience with our salesman and found the assistance helpful. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Mike caisy was a very Nice sales…
Mike caisy was a very Nice sales associate ,
Selection , nice show room and easy fast service
18 August 2024
Reply from Raymour & Flanigan - Franklin Mills
Dear Ismail,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with Mike Caisy and that you enjoyed our showroom and selection. It's great to know that our service met your expectations for ease and speed. We look forward to welcoming you back to our store in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Franklin Mills
Dear Kelli,
Thank you so much for your wonderful review! We're thrilled to hear that Mike was able to assist you effectively. We strive to provide excellent service to all our customers, and it's great to know that Mike met your expectations. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Franklin Mills
Dear Mehernoz,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you had a great buying experience and found our staff pleasant. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
All were very nice helpful…
All were very nice helpful knowledgeable and delivery drivers were the same.
14 July 2024
Reply from Raymour & Flanigan - Franklin Mills
Hi Carol,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team and delivery drivers. Your kind words mean a lot to us, and we're glad we could assist you. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Salesman Jamie was helpful and not…
Salesman Jamie was helpful and not pushy. Helped us find what we needed. Good amount of merchandise to choose from
12 July 2024
I own a couch from your store and I…
I own a couch from your store and I like it. So I bought a chair that blens well with it
4 July 2024
Yes, Wonderful
Yes, great customer service, salesmanship... Raymond & Flanigan is the place to find just what your looking for your budget. LOVE IT..
29 June 2024
Reply from Raymour & Flanigan - Franklin Mills
Thank you so much, Sandra, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Aden
Aden was our salesman. His customer service was excellent. Very polite, friendly and professional. The process was seamless.
28 June 2024
Reply from Raymour & Flanigan - Franklin Mills
Thank you so much for your review, Elaine! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.