Joe Lovullo was so kind, thoughtful, and knowledgeable. This was our first time buying furniture and Joe made it a wonderful experience. We will come back to this location for Joe in the future.
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I purchased a new mattress. The salesman is very knowledgeable, friendly, caring and helpful. My husband and I have made many purchases from Raymour and Flanagan over the years, and we are more than... See more
Long story short the platinum protection plan sucks and I basically have to lose my coverage after two years, take a store credit and pay $500 more out of pocket in order to get the same couch just a... See more
Company replied
The woman who worked with me was awesome. I'm very glad I had her. She was down to earth, had a similar sense of humor, and wasn't 'stuffy' like many of the other reps appeared to be. She heard was I... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
500 Jay Scutti Boulevard, Suite 100, 14623, Rochester, NY, United States
- 5852721870
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Replied to 7% of negative reviews
Typically replies within 1 week
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Joe Lovullo was so thoughtful
Joe Lovullo was so kind, thoughtful, and knowledgeable. This was our first time buying furniture and Joe made it a wonderful experience. We will come back to this location for Joe in the future.
Great and simple process
Great and simple process.
Good store and relax atmosphere.
Great sales personal as well.
I purchased a new mattress
I purchased a new mattress. The salesman is very knowledgeable, friendly, caring and helpful. My husband and I have made many purchases from Raymour and Flanagan over the years, and we are more than happy with our choices.😊
Your sales person was very helpful and…
Your sales person was very helpful and made everything very easy for me to select the item that I was looking for
Andrew
Andrew. He was wonderful,professional and courteous. He was never pushy but was always there to help and answer questions. He did a great job.
The ease of purchase
The ease of purchase, great financing, quick delivery
Andrew and Kaylee were great.
Experienced helpful staff
Organization is the keynote to success
Your store is open, clean with a lot of choices. The furniture is too quality. We have purchased a lot of furniture from Raymore and Flanigan
Great Customer service that helped to…
Great Customer service that helped to find and what I wanted to buy. Not at all pushy with me I have always loved buying items there and will again.
Boba was above a 5 star Customer…
Boba was above a 5 star Customer Service Rep. she was very patient with us and understanding. We were not sure what we wanted at first and she took her time explaining everything with us. I highly suggest you look for her when you go to shop at the store. Thanks,
Nancy & Laurie
A kind courteous sales rep named…
A kind courteous sales rep named Mohamed took very good care of me. He went above and beyond! Thank you Mohamed and Raymour Flannigan....from Cyndie in Rochester, N.Y.
Pleasant Experience at Raymour & Flanagans
Edward Ruef was very nice and helpful - he was not pushy or constantly hovering which was nice. He let me look around on my own and gave me direction as to where I might look for what I wanted. I bought a beautiful couch at a great price and the whole experience was very nice.
We had a great shopping experience with…
We had a great shopping experience with Quentin Brooks. We were looking for 2 specific chairs and he rounded them up for us and gave us lots of time to try them and decide.
He was pleasant and engaging!
Thank you!!
Deb and Randy
Recliner broke in 4 months
Let me first start off by saying our salesman, Robert, was great.
We decided to purchase a 1,000$ recliner for elderly family members. After only having the recliner for 4 months, it stopped working. It took an act of God to get them to schedule a service person to come out. After 2 1/2 weeks, the repairman came out and told us what we already knew: it’s broken. Now we wait AGAIN. And there’s no telling how long this time is gonna take…
Had a great experience the second we…
Had a great experience the second we walked in and was greeted by Kaylee Perry. She directed us in the right direction and helped us with everything that we needed for our new furniture. She was amazing with great customer care and service. Highly recommend her for all your furniture needs.
Living room set - Jason Santora
I worked with Jason Santora on finding a living room set. Very helpful and answered every question I had, and offered up some suggestions on points I had not thought of. Above and beyond to make sure I made the right choice. Outstanding salesman!
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