Visited the store and later ordered a "twin sleeper" on the website. The delivery personnel were great: courteous, clean and efficient. Very pleased with the quality of the item.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came in looking to upgrade our mattress. We had an idea of what we wanted and our salesperson Carole Denison priced a couple of options and when we asked if there was anything comparable but less e... See more
Company replied
My experience at Raymour & Flanigan was exceptional from start to finish. The team provided a perfect balance of service—they gave my family the space we needed to browse comfortably while remaining... See more
Ed was extremely knowledgeable, friendly, and professional. He didn’t try to push any particular mattress on us he let us decide what felt best. Spent more than anticipated but are confident that this... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
30 Gibbs Court, 10940, Middletown, NY, United States
- 8453436800
4.6
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a bed frame on the website…
I ordered a bed frame on the website indicating that I would be able to pick it up at the store location in my town. I received a call stating that I would have to pick it up in another city which is about an hour from me including having to take a toll. There were no accommodations offered to me although this is an error on Raymour’s end.
22 June 2024
Reply from Raymour & Flanigan - Middletown
Hello Ash We are sorry to hear about the negative experience you had with us! If you would like to discuss your concerns further, please email a brief summary of your experience, as well as the name and phone number associated with your account, to rfcare@raymourflanigan.com. Thank you!
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Darrin! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Good salesperson
Brianna was helpful and patient and directed us to the mattress we needed.
24 May 2024
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Paul! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Recliner shopping mission for upcoming shoulder surgery
pressure Sales team. Knowledgeable and friendly. Really enjoyed working with Tiffany at the Middletown, NY location.
19 May 2024
Reply from Raymour & Flanigan - Middletown
Thank you so much, Sally, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Customer service experience at Raymour & Flanigan
The salesman Todd was very upfront and helpful to us. We explained what we needed and he accommodated us.
15 May 2024
Quick and easy.
15 May 2024
Reply from Raymour & Flanigan - Middletown
Hello Susan Grey! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Quick and Easy Purchase.
Super easy BOPS. Friendly staff. Received a call for pick up hours, which made it even easier to plan. Thank you!
8 May 2024
Reply from Raymour & Flanigan - Middletown
Hello Emmanuell Masso! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Reply from Raymour & Flanigan - Middletown
Hello Michael Donnelly. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Jon! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great experience at Raymore and Flanagan
Visited the Raymour and Flanigan in Middletown, New York today was greeted by Todd he was professional kind, and very helpful. Gave us guidance on what choices we would like in terms of furniture, but also gave us room to look and pick for ourselves and we found something we liked. He was quick to show us the different versions models and materials that would apply and also any sales that might apply to the item we chose. We chose a beautiful sofa and Victorian style set. The purchase was guaranteed and warranted and what I thought was a reasonable price with a price match guarantee overall a very easy smooth experience.
30 March 2024
Reply from Raymour & Flanigan - Middletown
Hello David W.! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Brianna was extremely helpful and…
Brianna was extremely helpful and knowledgeable assisting me with my purchase.
17 March 2024
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Nina! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Shopping for Bedding
Our Sales person was Jose and he was very knowledgeable about the product we were looking for. Jose was very personable and patient which we appreciated very much. I would also like to acknowledge Walter as well. Walter was also very personable, informative and a pleasure to speak with. Both individuals are assets to Raymour and Flanagan.
21 March 2024
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Brian! It's great to hear that our team did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
our sales person was knowledgable
our sales person was knowledgable, friendly and helpful
19 March 2024
Reply from Raymour & Flanigan - Middletown
Hello Trina Howes! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Fransisco was so great
Fransisco was so great ! He gained our business for now and future neededs. He was friendly, knowledgeable and honest. He was very welcoming and patient
18 March 2024
Reply from Raymour & Flanigan - Middletown
Thank you Kayla for your review! It's great to hear that your sales person, Fransisco , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
the friendly sales associate helpful …
the friendly sales associate helpful honest and listens to our needs
15 March 2024
Reply from Raymour & Flanigan - Middletown
Thank you so much for your review, Frank! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The customer service representative was…
The customer service representative was helpful.
10 March 2024
Reply from Raymour & Flanigan - Middletown
Hello Dianna Witherow! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Issue with applications
Issue with applications. Frustrating. No issue with salesman. The email links for progressive don’t work
15 February 2024
Absolutely love the customer service
My love for your store product is genuine, I love it
11 February 2024
Reply from Raymour & Flanigan - Middletown
Hello Melody Taylor! Thank you for your feedback. We're glad you enjoyed shopping with us! Thank you!
Reply from Raymour & Flanigan - Middletown
Hello Richard! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.