Blanca Pena is an exceptional salesperson. She was very attentive and gave us space without hovering us. She kept her distance to allow us to look around but was close enough to answer all the questio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our salesperson, Sheila was awesome! She helped us find the perfect sleeper sofa and recliner for our family room. Sheila was patient with us as we took more than one visit to make a decision. She rea... See more
Company replied
I'm really happy I got to work with Sunny. He was not pushy, gave us space when browsing and when I asked questions he was very knowledgeable. Because a purchase of furniture can be expensive (>$1k),... See more
Company replied
I ordered a low profile twin box spring. I received an email saying it was ready for pickup. When I arrived to pick it up, it wasn’t in stock. Customer service went above and beyond trying to locate o... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
250 E Route 4, 7652, Paramus, NJ, United States
- 5512287200
4.4
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a very pleasant experience
It was a very pleasant experience. This is the fourth time I've purchased anything from this location and my sales Seif was amazing. He went above and beyond and is a great asset to your location. Thank you again
1 June 2026
Unprompted review
Hector the salesman he is amazing very…
Hector the salesman he is amazing very knowledgeable made our experience very good and didn’t apply any pressure.
2 May 2026
No delivery. Zero Customer Service.
Ordered a couch and loveseat on Monday 10/13/2025 and it was supposed to be delivered today 10/17/2025. I never received any contact information about the delivery. When I finally was able to reach someone at the store they informed me that my delivery had been changed to Monday 10/20/2025. When I asked if they could guarantee that they told me that if I didn’t hear from them by Sunday night to contact the store. The store is closed on Sunday. When I reminded them that they were closed on Sunday they said to call back Monday morning then. So now I’m supposed to call back on Monday morning after 10am and take another day off on the chance that they might deliver the furniture that I already paid for. Zero customer service or common sense.
17 October 2025
Unprompted review
Reply from Raymour & Flanigan - Paramus East Outlet
Hello Theresa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to assist you with such helpfulness, knowledge, and kindness. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Paramus outlet
I went to the outlet in Paramus to buy a reclining sofa. I met the most wonderful sales woman,Lesley Stoehr who was so helpful. In fact I was so happy that I told her u wish they had a place in Florida as we had just closed on a condo.She said no problem, we ship to Florida. So a few weeks later, I returned and furnished my condo in florida with Leslie's help. If I could give Leslie more than 5 stars I would.
15 May 2025
Unprompted review
Reply from Raymour & Flanigan - Paramus East Outlet
Dear Linda Newton,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Lesley provided you with exceptional service during your visit to our Paramus outlet. It's fantastic to know that she was able to assist you not only with your initial purchase but also in furnishing your condo in Florida.
Your kind words and 5-star rating mean a lot to us, and we will be sure to pass along your compliments to Lesley. We are committed to providing outstanding service to all our customers, and feedback like yours motivates us to continue doing our best.
If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
I soon as we walked through the doors…
I soon as we walked through the doors Nicole greeted us with a smile. Nicole was very professional, knowledgeable and very polite. She was friendly and made us feel comfortable. I am very satisfied with the service. I did purchase what I was looking for.
21 June 2025
Reply from Raymour & Flanigan - Paramus East Outlet
Dear Laverne,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Nicole provided you with such a warm and professional welcome. It's great to know that she made you feel comfortable and helped you find exactly what you were looking for. Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales person was incredibly helpful in…
Sales person was incredibly helpful in the selection
24 April 2025
Reply from Raymour & Flanigan - Paramus East Outlet
Hello Leo Collins,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was incredibly helpful during your selection process. Providing excellent customer service is a top priority for us at Raymour & Flanigan and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Customer service is great
Customer service is great. I went in perdón and Bobby Carrión was excellent helping me to choose my living room set
10 February 2025
Reply from Raymour & Flanigan - Paramus East Outlet
Hi Miriam,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience with our customer service and that Bobby Carrión was able to assist you in choosing the perfect living room set. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded.
Warm regards,
Ashley F.
Raymour & Flanigan Team
888-729-6687
Sales person was very knowledgeable and…
Sales person was very knowledgeable and patient.
23 November 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our sales person was able to provide you with knowledgeable and patient service. We look forward to serving you again in the future!
Hassle Free
24 October 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Hi Fred,
Thank you so much for your wonderful review! We're thrilled to hear that you had a hassle-free experience with us. Providing a smooth and enjoyable shopping experience is always our goal. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Paramus East Outlet
Thank you, Brock, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The agent did such a wonderful job he…
The agent did such a wonderful job he was patient and gave us great advice
15 October 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Dear Sandra,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our agent was able to assist you with patience and valuable advice. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations. If you need any further assistance in the future, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Reps where very helpful with my purchase
2 October 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Thank you so much for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Friendly service
8 September 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Dear Mercedes,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our team. Providing friendly and helpful service is always our goal, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We had very helpful and courteous sales…
We had very helpful and courteous sales person.Explained everything.very helpful.
1 September 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Dear Padmavathi Reddy,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our sales team was helpful and courteous, and that everything was explained to your satisfaction. Your kind words and high rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
I have always had an exceptional experience…
I have always had an exceptional experience at Raymour and Flanigan. All sales people have been very professional and helpful.
Highly recommend shopping here.
7 July 2024
Wilson was great!
4 July 2024
I'm really happy I got to work with…
I'm really happy I got to work with Sunny. He was not pushy, gave us space when browsing and when I asked questions he was very knowledgeable. Because a purchase of furniture can be expensive (>$1k), we wanted to check out a Macy's Furniture Outlet nearby. The other salesman on the floor made a comment under his breath and this was such a turn off. Luckily, Sunny ignored him and gave me his card and it was because of him I came back. If not, I would have gone online or another location.
2 June 2024
Reply from Raymour & Flanigan - Paramus East Outlet
Hello Diana R.! Thank you for your feedback. Thank you for leaving this 4-star rating! We're glad you had a great experience with us!
Leslie was a pleasure to have as a…
Leslie was a pleasure to have as a saleswoman. Very pleasant attitude.
22 May 2024
Unavailable for pickup?!!!
So ordering online was easy. The issue I have is that I was informed the furniture would be ready for pickup on a Wednesday. Guess what? I received a phone call on the Wednesday I'm supposed to pick up and was told my furniture is not available for pickup because the pickup up place is closed on Wednesdays. You mean to tell me, no one has a key to open up the door of where the furniture is kept? I'm annoyed because my husband and I cleared our schedules to pick up our furniture and now we can't.
8 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.