Raymour & Flanigan - Patchogue Reviews 

199
TrustScore 4.5 out of 5

4.7

95 Sunrise Highway, 11772 Patchogue, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

I easily found the furniture I was looking for.So much to choose from. I also had a great experience dealing with Kathie my sales representative.

Rated 1 out of 5 stars

If I could give zero stars that would be appropriate. I wish I could speak to someone to file a complaint. It seems that you cannot and the store, I’m surprised is still open or others haven’t filed... See more

Rated 5 out of 5 stars

The salesperson was extremely knowledgeable about the furniture. He applied no pressure at all. When I expressed an interest in less expensive choices he was very helpful. Showed us exactly what we... See more

Company replied

Rated 5 out of 5 stars

Steffanie Markinson was amazing. She was professional, thorough, but not pushy. We enjoyed chatting with Steffanie and the Patchogue team and learning more about their products. I would recommend Ra... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 95 Sunrise Highway, 11772, Patchogue, NY, United States

  • 6315768200

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(199)

4,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were greeted by Lourdes Fumarola who…

We were greeted by Lourdes Fumarola who then helped us purchase a new mattress She was knowledgeable friendly knew her products We will go back to see her for future buys

8 September 2020
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Liza! We are happy to hear your experience shopping with us was enjoyable! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Salesman was very knowledgeable and…

Salesman was very knowledgeable and kind. Process went very smooth.

19 August 2020
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Angela! It's great to hear your visit to our store was pleasant. Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Quality merchandise at reasonable…

Quality merchandise at reasonable prices, sells person are very personable and extremely helpful.

18 August 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hello Patricia! Many thanks for your fabulous review! We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

Easy transaction

Easy transaction! I bought a King Koil Mattress for my child’s bedroom. Paulette was extremely helpful and friendly. Showed us the mattress and it was exactly what we were looking for. Thank you!

7 August 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hello Karen! We want to thank you for leaving a review about your wonderful experience. Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Allyson Hinds...... Wonderful!

My salesperson was more then helpful. She understood what I was looking for. Even went back to stockroom to show me a piece. Which was exactly what I wanted.
Couldn’t be any happier then I was with her!
Her name is Allyson Hinds..
I’ve purchased before from you, she was by far the best salesperson I’ve had!
Thank her again for me!!!

11 July 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hi Debra! Thanks so much for taking the time to tell us about your experience with us! We look forward to seeing you again in the near future! -MR

Rated 1 out of 5 stars

We will not be shopping t ur Patchogue…

We will not be shopping t ur Patchogue or lake grove store there’re all ride old employees

6 July 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hi Bennett. We are very sorry to hear you had this experience in our showroom and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with a manager to discuss this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 5 out of 5 stars

A Great Shopping Experience

Great shopping experience with Alison. We needed a power lift chair for my father ASAP. Alison delivered and we bought one immediately! The two young men who wrapped it and carried it to our car were greatThank you for carrying this item. Makes a difficult circumstance a bit easier.

23 June 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hi Serena! Many thanks for taking the time to write about your experience shopping with us! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Great wasn’t rushed or pressured

23 June 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hello Edward! It's nice to hear your experience with Raymour & Flanigan was enjoyable! We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

great service as usual

My salesperson Daruu was helpful and patient with me as always. Customer service and checking out was quick and efficient. And of course I’m pleased with my furniture.

3 March 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hello Theresa! Thank you for leaving us a 5-star review! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

The salesman Allen was very…

The salesman Allen was very professional, knowledgeable, and
Kind.

23 February 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hi Richard! Thanks for telling us about your experience. We are looking forward to seeing you again soon! -MR

Rated 2 out of 5 stars

Over the phone sale

I visited the store on several occasions to review merchandise. I called and spoke to my sales representative who was happy to take my sale. I was told I could make my payment via telephone by the sales clerk, and that a store representative would be calling my back to ask me 3 security questions to confirm my identify to use my store credit card.
No call was made. When I called the store to inquire, the customer service representative was rude, and told me that I needed to come into the store to finalize my sale.
Please don't tell me one thing to make the sale, not follow up, and then when I do my due diligence treat me like a burden who should know something but doesn't.

18 February 2020
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hi Michael. We are very sorry to hear you had this experience with your phone order and we appreciate you taking the time to share this feedback with us. We'd be happy to get you in touch with a manager to talk about this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 5 out of 5 stars

Great salesman

Our salesman, Tony Mazza, was professional, kind, and knowledgeable. He was helpful, but not in a pushy way. He really connected with us and showed genuine care for us as his customers; he did not rush us into a purchase, but helped us find exactly what we were looking for. He is one of the best salesman we’ve worked with.

30 December 2019
Unprompted review
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Reply from Raymour & Flanigan - Patchogue

Hi Megan! Thanks so much for taking the time to tell us about your experience with Raymour & Flanigan! Have a great day! -MR

Rated 1 out of 5 stars

I have never felt so mistreated by any…

I have never felt so mistreated by any sales person in any organization as i had been by Reinhold at the Raymour Flanigan in Medford, NY.
It was an abysmal experience and i will definitely not allow myself to be subjected to that negativity ever again.

3 December 2019
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Tom. We're very sorry to hear you had this experience in our showroom! That's certainly not how we want our customers to feel while shopping with us. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -MR

Rated 5 out of 5 stars

Good service

Good service, starting w saleswomen and ending w delivery staff

2 December 2019
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Linda! Thanks for telling us about your experience. We hope you enjoy your new furniture! -MR

Rated 1 out of 5 stars

Worst experience ever..

Worst experience ever... I’ve ordered many sets from R&F and not sure I’ll be back again.
Told sales man we wanted chocolate color in a bunk bed... confusion over what set was in the showroom and what was actually ordered.

30 November 2019
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Christine. We are very sorry to hear about this issue with your order and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with a manager to talk about this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 3 out of 5 stars

My recent purchase was good but I asked…

My recent purchase was good but I asked abou the delivery charges and was told $169.00 yet when I got home I saw it was $199.00. Then the Platinum plan for 5 years was added on without asking me and I was surprised to see it was a$249.00.

25 November 2019
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Joan. We are very sorry to hear about the miscommunication you experienced regarding your order and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with a manager to talk about this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR

Rated 5 out of 5 stars

Chair

Good quick delivery

28 October 2019
Unprompted review
Raymour & Flanigan - Patchogue logo

Reply from Raymour & Flanigan - Patchogue

Hi Jane! We want to thank you for leaving us a 5-star review! Thank you for furniture shopping with us! -MR

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