Angelica was a great listener, very patient and not overbearing. She showed us only what we were looking for even when we couldn’t make up our mind. No pressure and most friendly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
John ,the manager, did an amazing job helping us choose the correct mattress for our needs. He was personable and patient as he answered our numerous questions. He treated us with undivided attention... See more
Absolutely best customer service at the Saratoga store. We have dealt with Angelica, Donna and Rock and couldn’t be happier with not only the quality of the furniture but the support of the team whe... See more
It started out great, then it became a high pressure sales tactic! Very uncomfortable! I’m not even sure I will receive what I purchased, plus, I know there was a sale of 20% off, which I didn’t recei... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
121 Ballston Ave, 12866, Saratoga Springs, NY, United States
- 5188860990
4.8
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It started out great….
It started out great, then it became a high pressure sales tactic! Very uncomfortable! I’m not even sure I will receive what I purchased, plus, I know there was a sale of 20% off, which I didn’t receive. The salesman was pissed when I declined the flimsy mattress pad and said “you better like the mattress, because you can’t return it if you aren’t buying OUR mattress cover”. Seriously? $399 for a mattress cover? It was not good! I needed a good mattress and am now regretting my purchase! I hope I receive what I purchased!
1 August 2025
Reply from Raymour & Flanigan - Saratoga
Dear Karen,
Thank you for taking the time to share your experience with us. We sincerely apologize for any discomfort you felt during your visit. It's important to us that our customers feel valued and respected, and we're sorry to hear that this was not your experience.
We understand your concerns regarding the sales process and the pricing of additional items. Your feedback is invaluable, and we will address these issues with our team to ensure a more positive experience for all our customers.
Regarding your purchase, we want to assure you that we are committed to delivering the products you selected. If you have any questions or need further assistance with your order, please do not hesitate to reach out to our customer care team at rfcare@raymourflanigan.com.
Warm regards,
The Raymour & Flanigan Team
My husband and I were shopping
My husband and I had been to three other furniture stores prior to visiting R&F. We were deciding between 2 options for our new couch. However, when we went to R&F we found exactly what we were looking for and our other options immediately became null and void!
Melissa was our salesperson she informed us it was her first day on the floor. She was a pleasure to work with and will be an asset to the sales team.
22 July 2025
Reply from Raymour & Flanigan - Saratoga
Hi Claire,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you and your husband found the perfect couch at Raymour & Flanigan. It's always our goal to provide our customers with exactly what they are looking for, and we're delighted that we could meet your expectations.
We're also pleased to hear that Melissa made such a positive impression on her first day. We agree that she is a valuable addition to our team, and your kind words will surely encourage her as she continues to grow in her role.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Got a mattress picked out and delivered…
Got a mattress picked out and delivered in less than 24 hours
23 July 2025
Reply from Raymour & Flanigan - Saratoga
Hello Saratoga Resident,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were able to pick out and receive your mattress in less than 24 hours. Providing quick and efficient service is something we strive for, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
The sales associate was very helpful
9 July 2025
Reply from Raymour & Flanigan - Saratoga
Hello John,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our sales associate was very helpful during your visit. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Saratoga
Hi Richard,
Thank you for sharing your experience! We're happy to hear that Deb gave you great service. Your kind words and perfect rating mean a lot to us, and we will share your compliments with Deb and the team.
At Raymour & Flanigan, we want to make sure every customer has a good experience, and we really appreciate your feedback. If you need any more help, please let us know.
Best regards,
Raymour & Flanigan Customer Service Team
Reply from Raymour & Flanigan - Saratoga
Hello Barbara,
Thank you for your feedback! We're delighted that you found our service professional and pleasant. Your satisfaction is our priority, and we're glad we met your expectations.
If you have any further comments or need assistance, please reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
The employee listend carefully to my…
The employee listend carefully to my needs and helped me find what I needed
3 June 2025
Reply from Raymour & Flanigan - Saratoga
Dear Susanne,
Thank you so much for your wonderful review! We're thrilled to hear that our employee was attentive to your needs and assisted you in finding exactly what you were looking for. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Saratoga
Hello R. Bentley,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great experience with us and that Jen was able to assist you so effectively. Providing excellent customer service is our top priority, and it's always rewarding to know when we've succeeded.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great customer service.
27 April 2025
Reply from Raymour & Flanigan - Saratoga
Hello K Sherman,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received great customer service during your visit. Providing exceptional service is something we strive for every day, and it's wonderful to know that we met your expectations.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Saratoga
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to assist you effectively. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Jen Smith was awesome!
Jen Smith was awesome! She was there when we needed her, but in the background when we needed to discuss things.
14 April 2025
Reply from Raymour & Flanigan - Saratoga
Hello Beth,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jen Smith provided you with the perfect balance of support and space during your visit. It's wonderful to know that she contributed to making your shopping experience a positive one. We truly appreciate your feedback and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Very appreciative of Rock and his team…
Very appreciative of Rock and his team at the Saratoga store to help process the kitchen island of my choice. They were very understanding, kind and respectful listeners. I am looking forward to the delivery of the new island! Proud to say that I am a returning customer! Debbie A
16 April 2025
Unprompted review
Reply from Raymour & Flanigan - Saratoga
Dear Deborah,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Rock and his team at our Saratoga store were able to assist you with your kitchen island purchase. It's always our goal to provide understanding and respectful service, and we're delighted to know that you felt well taken care of.
We truly appreciate your loyalty as a returning customer and are excited for you to receive your new kitchen island. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Saratoga
Hello Pam,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our friendly and knowledgeable staff. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Prompt service
21 March 2025
Reply from Raymour & Flanigan - Saratoga
Hello John,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our prompt service. At Raymour & Flanigan, we strive to provide the best service possible, and it's wonderful to know that we met your expectations.
If there's anything else we can assist you with or if you have any future needs, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
Two purchases at once.
My husband and I were purchasing both a couch and a bed. We were helped right away, initially with two different salesmen, which saved a lot of time. We were very satisfied with our selections. After arranging both removal of the old and delivery of the new, we realized that the predicted weather would result in ice in our driveway that would be prohibitive. We were able to change the dates with no problem.
18 February 2025
Reply from Raymour & Flanigan - Saratoga
Dear Virginia Humphrey,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your husband were satisfied with your couch and bed selections and that our team was able to assist you promptly. It's wonderful to know that the flexibility in changing your delivery dates helped accommodate the weather conditions. We strive to provide a seamless and enjoyable shopping experience, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Saratoga
Hello Marcia,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found your experience with Raymour & Flanigan Furniture and Mattress Store to be helpful and easy. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Dennis was great to work with
Dennis assisted us, and he has a wealth of knowledge about beds and mattresses. It was a wonderful experience, and we look forward to receiving our new mattress in a couple of days,
7 February 2025
Reply from Raymour & Flanigan - Saratoga
Hello Paul,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Dennis was able to assist you with his extensive knowledge about beds and mattresses. It's wonderful to know that you had such a positive experience, and we hope you love your new mattress when it arrives. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
My experience was by phone
My experience was by phone. The associate which helped me was very knowledgeable and helpful walking me thru my purchase and answering all my questions along the way. I would recommend this company to friends and family.
8 January 2025
Super easy transaction
Super easy transaction, in and out in 10 minutes. We were greeted at the door and helped immediately by the manager ROC. The salesman Thomas Page was very knowledgeable and helpful.
4 January 2025
Professional & Helpful!
The sales management and staff are top notch!
This is the second purchase I have made with Dylan and third at the Saratoga Springs location. Thank you!
16 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.