Raymour & Flanigan - Staten Island Reviews 

304
TrustScore 4.5 out of 5

4.7

2795 Richmond Avenue, 10314 Staten Island, NY, US


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See what reviewers are saying

Rated 1 out of 5 stars

I placed an order online to pick up from a specific store on a certain date. I received an email confirming my order details. However, when I went to pick up my item, I was informed that it was not av... See more

Company replied

Rated 5 out of 5 stars

Al was great! He was patient while we searched and looked around several times until we came to a decision to move forward with a purchase. His service made me want to say yes to getting furniture a... See more

Rated 5 out of 5 stars

We visited the Staten Island location and were happy that Victor was available to help us. He is a wonderful professional who has helped us in the past. The important thing to remember is most furnitu... See more

Company replied

Rated 5 out of 5 stars

The quick responses I always get I have been a loyal customer for decades and will always be!!! I know sometimes furniture quality is not in your control, but the customer service makes up for the dif... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Homewares Shop
  5. Interior designer
  6. Mattress Shop

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 2795 Richmond Avenue, 10314, Staten Island, NY, United States

  • 7183033568

4.7

Excellent

TrustScore 4.5 out of 5

304 reviews

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4.7

All reviews

(304)

3,956 reviews in the last 12 months

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Rated 5 out of 5 stars

The best sales person I ever dealt with…

Gordon is one of the best sales person I ever dealt with went Beyond being helpful quick and knowledgeable

4 February 2024
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Reply from Raymour & Flanigan - Staten Island

Hello Mr Frank DeSilvio! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Our salesman Nick was friendly and…

Our salesman Nick was friendly and knowledgeable. He asked us what we wanted and showed us all possibilities and he also made some tasteful recommendations as well. The showroom was clean and it had many samples of furniture.

2 February 2024
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review, Thomas! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Brian was great .

Brian was great .. spent a lot of time with us … super knowledgeable… overall a great experience

22 January 2024
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Reply from Raymour & Flanigan - Staten Island

Thank you Joseph for your review! It's great to hear that your sales person, Brian , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Good Customer Experience

Salesman was not pushing - knowledgeable - helpful. Took time to show us our options - gave us time to make the decision. Good selection too.

15 January 2024
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The manager was fantastic

The manager was fantastic. I was able to get enough in a modular to fill my living room, but truthfully nothing in your collection could match my Cindy Crawford edition, which was also a sectional, but not in single pieces and was much heavier, but I am thankful I had the warranty And appreciate you honoring it and making it painless. The manager at my store was very helpful once again thank you Ralph & Kelly

11 January 2024
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review, Ralph and Kelly! It's great to hear that our team did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Excellent experience

Today we went to several different furniture stores looking for bedroom furniture for my children. We previously furnished our entire home from Ashley furniture but after poor customer service we decided to take a look in Raymour. Normally I tell my husband we don’t need to get assistance and not to ask for help since I hate being shown furniture we aren’t interested in. In the past we would go in looking for a certain style and our time is wasted. With 3 young children in tow, jumping around and sitting on the different couches it can be frustrated to be shown items we aren’t coming in for. Today the salesperson Steven Kaj asked us what we were looking for. Again normally I will just say that we’re just browsing, but I figured I would see if he could help us. We wanted twin sized beds with adult size furniture. He managed to fit the bill entirely. He found the style we wanted and the pieces were all part of the same set even though some of them weren’t on display. I wouldn’t have known this if Steven wasn’t so helpful. We actually ended up purchasing an additional bedroom set (in addition to the two twin sets) because he was so patient and attentive . He put together a warranty package for us and the sale was very easy. We had a very smooth experience thanks to Steven’s help and will now continue future furniture purchases with Raymour because of him.

25 December 2023
Unprompted review
Rated 5 out of 5 stars

Could not be happier with our experience!

Could not be happier with our experience with Raymour & Flanigan from entering the showroom to delivery. Gordon was incredible! He found us perfect pieces for our new home and made sure the delivery process was seamless. I would highly recommend working with Gordon for any of your furniture needs!

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Gordon the sales rep is top notch !

Gordon the sales rep is top notch !! he got us all the items we requested at the right price and in timely manner Now our home will be ready for the holidays !!

27 November 2023
Unprompted review
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

Easy process

Easy process. Was greeted immediately. Sat in the piece I was going to buy & spoke with salesman. Good experience.

13 October 2023
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Reply from Raymour & Flanigan - Staten Island

Hello Victoria, Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

THE SALES PERSON THAT HELPED ME WAS…

THE SALES PERSON THAT HELPED ME WAS EXTREMELY HELPFUL AND VERY PATIENT WITH ME.
I WAS VERY HAPPY WHEN I LEFT THE STORE.

2 October 2023
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Reply from Raymour & Flanigan - Staten Island

Hello Annmarie, We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

The salesman Carl Petrigno was very…

The salesman Carl Petrigno was very informative. Didn’t pressure us . Very helpful.

2 October 2023
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Reply from Raymour & Flanigan - Staten Island

Hello Clifford Allen! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Brian was wonderful

Brian was wonderful, professional and super nice to work with .

22 September 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you so much for your review, Robin! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Steve Kaj is the best

19 September 2023
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Reply from Raymour & Flanigan - Staten Island

Hello John Peruffo! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Easy Peasy Purchase with Gordon

Just bought two twin extra long adjustable beds, from Gordon Friend of Raymour & Flanigan. It was a very easy peasy, pleasant experience.

Gordon is very knowledgeable, patient and accommodating. He even had his staff move the mattress of interest, to an adjustable frame, so we could test it. Next, the beds were delivered and setup, only 21 hours after the beds were ordered. WOW.

True story, right after the delivery guys left, my mom took a nap on her new bed, and when she woke up, she was happy and refreshed.

Gordon made shopping and sleeping a joy. My advice, see Gordon when it comes time to buy furniture.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Mr Mike was very knowledgeable

Mr Mike was very knowledgeable. He listened very carefully for my requests, made the best recommendations for the furniture combinations.

10 September 2023
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Reply from Raymour & Flanigan - Staten Island

Thank you for your review, Ashraf. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Excellent store with great products

Excellent store with great products. Sales person was very helpful and patient with me. I appreciated that. Would definitely purchase from Raymour & Flanigan again.

1 September 2023
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Reply from Raymour & Flanigan - Staten Island

Hello Norma! Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Steve was honest and helpful

Steve was honest and helpful, we went in for a bedroom set and also got a couch! We had a deposit on a couch in another store and we cancelled it as Steve was able to get us something better!

28 August 2023
Rated 5 out of 5 stars

I had a great time with Mike he was so…

I had a great time with Mike he was so informative.

23 August 2023
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Reply from Raymour & Flanigan - Staten Island

Hello Abdelrahman Ibrahim! Thank you for your kind words, we are pleased to know that our sales associate did such a great job! We hope you're enjoying your new furniture. Thank you!

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