The lady helping me was very rude and rushing me into purchasing a mattress when all I wanted to do was go and look at one I found online. She immediately walked away rudely after I told her I wasn’t... See more
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We were welcomed right at the door as we came into the showroom. Alecia was friendly and offered to help us find what we were looking for. She was knowledgeable, professional and patient with us as... See more
I liked that Raymour &Flanigan was easy to navigate and had enough information to give me to decide what I wanted. The price is great and delivery charge wasn't way out of my budget. I expect delive... See more
Dan Lewis was very professional and knowledgeable regarding our purchase of a mattress and box springs. I had to call and change the height of the box springs. Daniel was very accommodating. He has... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
3430 Erie Boulevard, 13214, Syracuse, NY, United States
- 3154463444
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After getting flawed furniture twice
After getting flawed furniture twice, I waited several years before purchasing from you. I decided to give you one more chance. I bought a mattress and was told delivery would be today. I received a notice it would be here today between 8 and 10:45. It is now 6:00. I called the store and was told the truck broke down at 4:30. I waited all day. No one ever called.
6 July 2020
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Nancy. We are very sorry for this delay with your delivery and we sincerely apologize for the inconvenience this has caused. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -MR
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Kistine. We're so happy to hear you had a great experience shopping with us. We noticed you only rated this experience 2-stars, is it possible this was selected by mistake? If there's anything we could do to improve your experience please don't hesitate to reach out to us at rfcare@raymourflanigan.com. Thank you for sharing your review! -MR
I really enjoy shopping at your store
I really enjoy shopping at your store. The employees make you feel so welcome and that you are important to them. I always work with one of your employees cause she and I seem to hit it off right away and whenever I need help I always ask for Taz. She is one special person and I love the way she works with her customers. You really have a winner with this person. Love your merchandise. Keep up the good work and keep Taz forever.
25 February 2020
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Fran! Thank you for taking the time to tell us about your experience with Raymour & Flanigan! Have a great day! -MR
Great place for the Home
I was greeted and helped by associates that were knowledgeable and helpful.
11 February 2020
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Joe! Thanks for your great review! We hope you enjoy your new furniture! -MR
Very helpful!
Jamie worked with me and was really helpful and totally understood my style. Thank you so much!
9 February 2020
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Rachel! Thanks for leaving a review about your positive experience. We look forward to seeing you again in the near future! -MR
We had great help deciding on the couch, BUT...
We had great help deciding on the couch (go Carlos), but, I came home and can NOT pay for the item online. ONline system and phone system both don't work, customer service was backed up and then "can't take credit cards". I'm using snail mail to get a check to them - crazy system. You need a new IT team!
26 January 2020
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi there. We are very sorry to hear about the issues you encountered with our payment system and we sincerely apologize for the inconvenience this has caused. We'd be happy to get you in touch with a manager to talk about this further with you. Feel free to email us at rfcare@raymourflanigan.com with your purchase information. Thank you. -MR
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Adam! Thanks for your 5-star review! We appreciate you shopping with us! -MR
We love Raymour and Flanigan
31 December 2019
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Susan! Thank you for leaving us a 5-star review! Thank you for furniture shopping with us! -MR
Sabina is the best!
Sabina was extremely helpful and she is the reason we choose Raymour and Flanigan - she is fantastic!
30 December 2019
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Sean! We are so glad to see you had a wonderful experience at Raymour & Flanigan! We hope to see you again soon! -MR
Shopping experience was great
Shopping experience was great. Sales rep very helpful. Delivery team was NOT. Tracked snow, ice, rocks and rock salt through house which scratched wood floors and left carpets wet and dirty.
23 December 2019
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Linda. We are glad to hear you had a great experience in our showroom, however we apologize for the issues you encountered with our delivery team. We'd like to get you in touch with our management team to help resolve the issue you're facing. Please email us at rfcare@raymourflanigan.com and we'd be happy to help. -MR
Excellent service
Excellent service. Very professional. And great quality furniture. I bought my lamp there. I love it.
23 September 2019
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hello Michelle! We are delighted to hear you had a wonderful experience! We look forward to seeing you again in the near future! -MR
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi there! Thank you for telling us about your experience. We hope to see you again soon! -MR
Another positive experience
Another positive experience! Love my chair, so well made. And the staff helping me retrieve and place in my car we’re all professional and even asked if I wanted it wrapped. Thanks!
4 July 2019
Unprompted review
Reply from Raymour & Flanigan - Syracuse Dewitt
Hi Allison! It's great to hear you enjoyed your experience with us. We hope you're enjoying your new furniture! -MR
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