While Maria Garcia was wonderful, I didn't appreciate a call stating that there was going to be a problem with delivery because I live in a 4th floor walk up. Your a furniture company if you don't exp... See more
Company replied
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See what reviewers are saying
My experience was great. I had been to four other furniture stores, but no one had what I wanted. When I explained to the salesman about my small apartment, he showed me a loveseat with a bed inside a... See more
Company replied
My mattress looks like some kind of Skislope all of a sudden, and they took my claim. Seriously, followed up, asking for pictures the next day, and granted my claim for a replacement the day after tha... See more
The Manager that worked with me, Mr. Joshua Cosme, took his time showing me several pieces to pick from. The selection available was good and I ended up with a great piece of furniture. Haven’t rece... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
24 Union Square E, 10003, New York, NY, United States
- 9173862951
4.4
Excellent
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Joe is amazing!
Joe in the union square nyc office was amazing! He made the experience comfortable and great.
9 April 2026
I recently purchased a mattress for my…
I recently purchased a mattress for my new apartment after moving to the US in the union square store. The salesperson, Robert Pinto, charged us a premium price and assured us that the mattress would be delivered on time. I emphasized that the delivery date was critical, as we had no other place to shop and needed the mattress urgently.
However, on the promised delivery day, the mattress did not arrive. After spending hours trying unsuccessfully to reach the company by phone, I went to the store in person. Unfortunately, the same salesperson showed no empathy and made no effort to help, effectively leaving us without a place to sleep.
When I asked to speak with the manager, Mary Rose, she refused to take our call or address the situation, even though we had given the store a full week’s notice and had been assured timely delivery.
We ultimately left the store without a mattress or any support from the staff, despite having been promised otherwise. This experience was extremely disappointing and distressing, especially as newcomers relying on the company’s word and professionalism
24 October 2025
Unprompted review
Joe was wonderful
13 September 2025
I found what I wanted
The store had what I wanted at a good price, and my sales rep Marvin was very helpful and friendly. Delivery was smooth; communication was good. Very pleased with the whole experience.
21 August 2025
Reply from Raymour & Flanigan - Union Square
Hello Susan,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you found exactly what you were looking for at a great price and that Marvin was able to assist you in such a helpful and friendly manner. It's fantastic to know that your delivery experience was smooth and communication met your expectations. Your satisfaction is our top priority, and we're delighted that you are pleased with your entire experience at Raymour & Flanigan. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Friendly and helpful associate
Friendly and helpful associate. Made it easy to pick out what we needed.
19 August 2025
Reply from Raymour & Flanigan - Union Square
Hello Ladyfrecks,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our associate was friendly and helpful, making it easy for you to find exactly what you needed. Providing excellent customer service is our top priority, and your feedback truly means a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
HUDSC65472
In a few seconds and with expert…
In a few seconds and with expert questions, Sales Rep., Ely Paulino was able to guide me to the right sofa. Her relaxed yet professional approach made deciding on the purchase very easy. Thank you.
26 May 2025
Reply from Raymour & Flanigan - Union Square
Hello Maria,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Ely was able to assist you in finding the perfect sofa with ease and professionalism. It's always our goal to ensure our customers have a seamless and enjoyable shopping experience, and we're delighted that Ely made that possible for you.
Your kind words and 5-star rating mean a lot to us, and we look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Staff are very helpful
10 May 2025
Reply from Raymour & Flanigan - Union Square
Hello Kenneth,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our staff to be very helpful during your visit. Providing excellent customer service is a top priority for us, and it's always rewarding to know when we've met our customers' expectations.
If there's anything more we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We look forward to welcoming you back to Raymour & Flanigan soon.
Best regards,
The Raymour & Flanigan Team
Supported by my agent
1 May 2025
Reply from Raymour & Flanigan - Union Square
Hello Eileen,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience and that our team was able to support you effectively. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great Experience
I was just looking but our salesman was terrific and I could not resist the deals
13 March 2025
Reply from Raymour & Flanigan - Union Square
Hello Maryann,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to our showroom and that our Home Furnishing Consultant made such a great impression. It's wonderful to know that you found our deals irresistible. We strive to provide excellent service and value, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Ely Paulino
Ely Paulino, our sales consultant was friendly, knowledgeable and professional.
23 February 2025
We ordered a couch from the store and…
We ordered a couch from the store and the one we received looked nothing like it. We had pics of what we bought and what we receievd and spoke with management and are hoping to get this rectified in a timely manner. I am 8 months pregnant and can not wait another 6-7 weeks for delivery.
22 January 2025
Reply from Raymour & Flanigan - Union Square
We are very sorry to hear about your experience and would like to fix this for you! Please reach out to our customer care team at 888-729-6687.
Mr Joe is helpful.
29 December 2024
Reply from Raymour & Flanigan - Union Square
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Excellent service
I received excellent, efficient and compassionate help from Marvin at the Union Square store. He helped me exchange a chair for my elderly mother and expedited the whole process saving me time and anxiety.
5 December 2024
Unprompted review
Reply from Raymour & Flanigan - Union Square
Dear Joanna,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Marvin provided you with excellent, efficient, and compassionate assistance at our Union Square store. It's great to know that he was able to help you exchange the chair for your elderly mother and make the process smooth and stress-free. We truly appreciate your kind words and your 5-star rating. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Good Client Service
Sales person and customer service seemed very professional and helpful.
8 October 2024
Reply from Raymour & Flanigan - Union Square
Hi Linda,
Thank you for taking the time to share your experience with us! We're delighted to hear that our sales team and customer service were able to assist you professionally and helpfully. Your feedback is greatly appreciated and helps us continue to improve. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
A Great Experience Shopping for Furniture
My experience was great. I had been to four other furniture stores, but no one had what I wanted. When I explained to the salesman about my small apartment, he showed me a loveseat with a bed inside and a recliner which will fit perfectly into my apartment and would not take up too much room. I am thrilled with my new furniture and very thankful that Jose Vicens was there. He gave me his card so if I need his help again, I know how to reach him.
13 September 2024
Reply from Raymour & Flanigan - Union Square
Dear Diane,
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you found exactly what you were looking for after visiting several other stores. It's great to know that Jose was able to assist you in finding the perfect pieces for your small apartment. Your satisfaction is our top priority, and we're thrilled that you're happy with your new loveseat and recliner. Should you need any further assistance, don't hesitate to reach out to Jose. Enjoy your new furniture!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Union Square
Hi Mary,
Thank you for taking the time to share your experience with us! We're delighted to hear that Joe was able to assist you effectively. Your feedback is greatly appreciated, and we hope to see you again soon.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I went Raymour and Flanagan on Union…
I went Raymour and Flanagan on Union today 9/3 and service was Horrible. No one offered to help me they were all on cell phones. I asked about the Labor Day sale, the persons answer was I guess it's still and he went back on his cell phone. SAD!
3 September 2024
Unprompted review
Reply from Raymour & Flanigan - Union Square
Dear Deborah,
Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of assistance and professionalism you encountered during your visit. This is certainly not the level of service we strive to provide. Your feedback is invaluable, and we will address this issue with our team to ensure it does not happen again. We hope you will give us another opportunity to serve you better in the future.
Sincerely,
The Raymour & Flanigan Team
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