Salesman was very helpful and considerate. Showed us all our options We always buy our furniture there because of the quality, selection a d sales people
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The sales staff was very helpful not pushy at all and answered all my questions and concerns. The delivery staff was excellent very efficient and care full handling of all the pieces I purchased. All... See more
Company replied
Showed us an amazing Starlite recliner. We ordered it. When we received it audio functions did not work. Refused return even though is was less than 24hrs. Salesman did not tell us TV requirements. I... See more
Company replied
Bought same item for husband.Purchase and delivery were perfect. MARY salesperson walked me through everything and delivery was timely and stress free.Loved the computer armoire so decided to buy anot... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
5084 Commercial Drive, 13495, Yorkville, NY, United States
- 3157684100
4.6
Excellent
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Salesman was very helpful and…
Salesman was very helpful and considerate. Showed us all our options
We always buy our furniture there because of the quality, selection a d sales people
7 April 2026
Great Shopping Experience
My Sales Associate Jake Was Very Knowledgeable, Showed Me A Lot Of Options And My Total Experience At The Utica Location Was A Great Shopping Experience. Would Recommend To My Family & Friends.
23 February 2026
Alexius Rondon's excellent customer service
Alexius Rondon made the unpleasant chore of mattress shopping a stress free and comfortable experience. He was most patient, kind, knowledgeable, and honest. He found just the right balance between attentiveness and allowing us the freedom to shop at our own pace and try almost every mattress in the store! Alex listened to our priorities and steered us in the right direction. We are excited to get our new mattress tomorrow. If you need a mattress-ask for Alex!
14 February 2026
Unprompted review
Alex was so very nice and helpful…
6 February 2026
Success
Jacob was very professional but yet friendly. He offered a suggestion that helped me find a piece of furniture that fit my needs.
21 January 2026
Kendra is the best
Kendra is the best! She helped design our new sunroom set up, and she showed us several furniture choices to consider. Gardner was also terrific, very patient as we looked at MANY choices. He was helpful and answered all our questions.
9 September 2025
Good customer service
4 September 2025
Reply from Raymour & Flanigan - Utica
Hello Stephen,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had an easy experience with us. Providing a seamless shopping experience is one of our top priorities, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best,
The Raymour & Flanigan Team
Buyer Beware Starlite recliner
Showed us an amazing Starlite recliner. We ordered it. When we received it audio functions did not work. Refused return even though is was less than 24hrs. Salesman did not tell us TV requirements. I did not buy this from a bargain store. I expected them to be the standard since it was $1500. Totally disappointed.
14 August 2025
Unprompted review
Reply from Raymour & Flanigan - Utica
Dear Corie Locke,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with the Starlite recliner and the issues regarding its audio functions. We understand how frustrating it must be, especially when expectations are not met.
At Raymour & Flanigan, we strive to provide high-quality products and excellent customer service, and it's clear we fell short in this instance. We regret any miscommunication regarding the TV requirements and the return policy. Your feedback is invaluable to us, and we are committed to addressing these concerns to improve our services.
Please reach out to our customer care team at your earliest convenience, so we can work towards a resolution that meets your satisfaction. We appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in us.
Thank you for bringing this to our attention.
Sincerely,
[Your Name]
Raymour & Flanigan Customer Care Team
Our sales rep was knowledgeable and had…
Our sales rep was knowledgeable and had patience.
20 July 2025
Reply from Raymour & Flanigan - Utica
Hello Providenza,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales representative was able to assist you with knowledge and patience. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and your feedback is truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Liz was very helpful
Liz was very helpful! She was friendly and knowledgeable. Gave us our space so we could walk around without feeling pressured.
3 July 2025
Reply from Raymour & Flanigan - Utica
Hi Jack,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Liz was able to assist you in such a friendly and knowledgeable manner. It's wonderful to know that you felt comfortable and unpressured while exploring our store. We truly appreciate your feedback and your perfect rating. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
wonderful customer service!
2 June 2025
Reply from Raymour & Flanigan - Utica
Hi Linda,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you had a wonderful customer service experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
The store associate in Yorkville, Phil
The store associate in Yorkville, N.Y (Phil), was extremely helpful and patient with me while I was shopping. Phil also followed up with texts and phone calls to assist my shopping. The store is well organized and a pleasure to shop within.
28 April 2025
Reply from Raymour & Flanigan - Utica
Hello Belinda,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Phil was able to assist you so effectively during your visit to our Yorkville store. It's great to know that his helpfulness and follow-up made your shopping experience enjoyable. We take pride in maintaining a well-organized store, and your feedback reassures us that we are meeting our goals.
We truly appreciate your 5-star rating and look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
We were looking for a new mattress for a short person.
We were looking for a new mattress. We found what we were looking for, but mostly because we had looked on line before visiting the store.
I am short, so most of your setups were too high for me to even try them.
The mattress that we had sort of liked on line luckily was just a tad too high, so I was able to test it out!
Something to think about as I can not be the only short person looking for a new mattress!!
17 April 2025
Reply from Raymour & Flanigan - Utica
Hello Patricia,
Thank you for taking the time to share your feedback with us. We're glad to hear that you found a mattress that suited your needs, and we appreciate your efforts in researching online before visiting our store.
We understand the importance of having a variety of options that cater to different needs, including height preferences. Your feedback is invaluable, and we will certainly take it into consideration as we continue to improve our product offerings.
If you have any more suggestions or need further assistance, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
Person helping me was very helpful
Person helping me was very helpful. This was the same person that helped me in 2016 on my first purchase.
19 March 2025
Reply from Raymour & Flanigan - Utica
Hello Arthur Madison,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a positive experience with our team member once again. It's always our goal to provide consistent and exceptional service, and we're delighted to know that we could assist you both in 2016 and now.
Your satisfaction is very important to us, and we truly appreciate your loyalty. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Went the extra mile
I wanted to buy a living room set that wasn't there on the showroom floor. Instead of making me drive an hour away they brought the chair there for me to see. I really appreciated the extra time they took to accommodate me.
12 February 2025
I am extremely disappointed with this…
I am extremely disappointed with this Sealy Posturepedic Plus Hybrid Albany Medium Mattress. It arrived with a strong chemical odor that has not subsided even after days of airing it out in a well-ventilated room. The smell is overwhelming and makes it difficult to stay in the same room for long, let alone sleep on it. The gas released from the mattress has seeped into the sheets and comforter, and gave me a headache the one time I tried to lay on it.
As if the odor wasn’t bad enough, trying to return or get a replacement has been impossible.
The mattress I received is nothing like the one I tested in the showroom. The showroom model was supportive and comfortable, the one I received smells so bad I still don’t know what it feels like to sleep on it.
This experience has been nothing short of frustrating, and I feel misled by the product description and in-store demonstration.
I cannot recommend the Sealy Posturepedic Plus Hybrid Albany Medium Mattress or this store to anyone. Between the persistent chemical smell, and the poor quality customer service , this has been a regrettable purchase , a true inconvenience. I’m now left with a bed I can’t sleep on , out of over $1500 and trying to resolve this issue with the company . Save yourself the hassle and look elsewhere.
20 January 2025
Unprompted review
Reply from Raymour & Flanigan - Utica
Hi Zara, we are very sorry to hear about your experience with the Sealy Posturepedic Plus Hybrid Albany Medium Mattress and the challenges you've encountered. This is not the experience we want for our customers. We understand how frustrating this must be, and we apologize for the issues with the chemical odor and the difficulty in resolving the situation. We will reach out to you directly to ensure we can address your concerns and work toward a resolution. Thank you for your feedback, and we appreciate your patience as we work to improve your experience.
Thank you, Raymour and Flanigan.
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