We purchased a new living room set. Our experience with Raymour & Flannigan was top notch. Not only did we have our salesperson (Alfonsina) taking care of us perfectly, the Store Manager (Beth) came... See more
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See what reviewers are saying
Sergio Encinas was very helpful he was kind , he helped me find what I needed, thank you Sergio
They kept me informed about the making and delivery of my chair. Once delivered they were efficient and professional
Raymore flogged me again. Promised delivery. Never called me. I called them and were assured on time delivery. Never showed up. Wasted a whole day waiting and calling. No reply. Mary Gannon sal... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
650 Bald Hill Rd., 2886, Warwick, RI, United States
- 4015892053
4.5
Excellent
167 reviews
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Replied to 0% of negative reviews
Typically replies within 24 hours
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I was waited on as soon as I walked in
I was waited on as soon as I walked in. John was very helpful and patient. He explained every thing I needed to know. He even too a picture on me sitting in the chair I wanted, on my camera, so I could send it to my husband.
11 April 2025
Reply from Raymour & Flanigan - Warwick
Hi Terry,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that John was able to assist you promptly and provide the helpful and patient service we strive for. It's great to know that he went the extra mile to help you capture the moment with a photo. We truly appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Horrible/despicable customer service
I am writing this review to warn people about Raymour and Flanagans basically non existent return policy. I went into one of their stores already knowing what I wanted to purchase. I had a sales associate approach me when I was at the sectional I was interested in. I told her (Sylva) that I wanted that couch and had a previous experience where I had to return a couch because of how it looked in my home. This was the perfect opportunity to tell me about their return policy but she didn’t say anything and I unfortunately did not ask. I ended up placing my order online to get points on my credit card which ended up being my saving grace. When I received the sectional, it was beautiful but unfortunately the lighting in the stores is different than the lighting in your home and I did not like how the color of the sectional looked once in my house as I have large skylights and multiple windows. When I called raymour and Flanagan store and spoke to the manager, they told me they would speak to sylva and then call me back. I explained I had never been told about no returns policy and I was not happy with the couch. I waited for hours until I finally decided to call the store myself. The manager again answered and put me on hold, after being on hold for a few minutes Sylva finally came on the phone because “she was about to call me and noticed I was on hold”. I never heard from her manager again, it was as if she was avoiding me. Then Sylva told me I could exchange the couch and come
- [ ] In and choose another but I would be charged a 20% restocking fee and lose my delivery fee. I told her online stated 15% restocking fee with returns within 72 hours of purchase. The following day I decided to call online customer care, i was told because I placed the order online I had 72 hours to return the furniture and I was told I would be charged 15% restocking fee as well as lose my delivery fee, I agreed to this and stated I would call the following day to confirm. The following day I called to confirm and I was given the run around. I was told my return was not approved by “management” and I would need to wait to be called by a manager. Again I waited a full day and a half, again I had to call back myself at which time I was told that my return wasn’t accepted and I could only exchange because I called at the end of the 72 hour mark, which isn’t true because I called the actual day I got the couches. I then stated I did not want an exchange I wanted a return, I was placed on hold while the person on the phone was messaging her manager asking her manager question to give me answers. I asked to speak directly to a manager, I was placed on hold and told the manager would be speaking to me but when the person picked up the phone it was the same representative. I was told I could return but be charged 20% restocking fee because the couch I ordered was 5k. I fought this stating I had already been told it was 15%. Not only did the manager never once come onto the phone to talk to me after I was repeatedly told they would contact me but Raymour and Flanagan also charged me 15% restocking fee off the WHOLE purchase price, including delivery, tax, and the protection plan I willingly included. A restocking fee should only be charged on the price of the couch itself, not anything else added on by the customer. The customer service I received at Raymour and Flanagan was so so poor, I will never buy from them again and I will make sure to tell anyone who is looking for furniture to NOT buy from them. All other furniture companies, BOBs, cardis, jordan’s all have return policy’s witching 7-30 days without any issue. Raymour and Flanagan does not care about customer satisfaction, they are greedy and only care about money. I walked into their store and spent 5k only to have 1000$ taken from me to return the couch. DO NOT BUY FROM THEM, DONT WASTE YOUR MONEY, THEY ARE THIEVES.
23 March 2025
Unprompted review
Reply from Raymour & Flanigan - Warwick
Dear Amanda,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your recent purchase and return process. Your feedback is invaluable, and we are committed to addressing the issues you've raised.
We understand how important it is for our customers to feel confident in their purchases, and it is clear that we fell short in communicating our return policy effectively. We are sorry for any confusion and the lack of clarity regarding the restocking fee and the return process. Your experience with our customer service team and the delays in communication are not reflective of the standards we strive to uphold.
If you are open to it, please contact our Customer Care Team at rfcare@raymourflanigan.com so we can assist you directly. We value your business and hope to restore your trust in Raymour & Flanigan.
Thank you again for bringing this to our attention.
Sincerely,
The Raymour & Flanigan Team
Very happy with the selection of…
Very happy with the selection of recliners and the sales person was terrific. My recliner is being delivered Sunday and I can hardly wait❤️
3 April 2025
Reply from Raymour & Flanigan - Warwick
Hello Joyce,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you were pleased with our selection of recliners and that our salesperson provided terrific service. It's fantastic to know that you're eagerly anticipating the delivery of your new recliner. We hope it brings you comfort and joy for many years to come. If you have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
We got a great deal and our salesperson…
We got a great deal and our salesperson was great.
26 March 2025
Reply from Raymour & Flanigan - Warwick
Hello Stephanie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you got a great deal and that our salesperson was able to assist you effectively. Providing excellent service and value is always our top priority, and it's wonderful to know we met your expectations.
If you have any more feedback or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Our saleswoman
Our saleswoman, Lisa Cloutier, was very pleasant and informative and answered all of our questions in detail. She helped us make a decision on a mattress that was right for us. It was a nice treat to get a cheese board too.
23 March 2025
Reply from Raymour & Flanigan - Warwick
Hello Tina,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Lisa was able to assist you in finding the perfect mattress and that her service met your expectations. It's great to know that you enjoyed the cheese board treat as well. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Lisa. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Cordial
The sales person was kind enough to tell us about battery packs for recliners to power the chair. Who knew? She was also kind enough to give us time to talk about our decision. In some stores the sales person follows you around the entire time not giving you a chance to think. A very nice experience. Thank you.
22 March 2025
Reply from Raymour & Flanigan - Warwick
Dear Robert,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide you with helpful information about the battery packs for recliners and allowed you the space to make your decision comfortably. We strive to create a welcoming and pressure-free environment for all our customers, and it's wonderful to know that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Awful!
I ordered a living room table 3 weeks before the Super Bowl. 2 weeks AFTER the Super Bowl it still wasnt in. Their Customer Service would just tell me to call next week and then call again next week until I finally canceled.
I thought this was a one off so I went back into the store and bought another table. It was supposed to be in the store within two weeks. Here I am several weeks later and it’s still not there. When I called to check on my table I got a voicemail back, saying someone should’ve looked at this a few days ago and re-ordered it for you because it never came! In other words, if I didn’t call to check on the status of my now very late second table that I tried to order with this company it never would’ve been re-ordered! I have had it with them!
If you’re reading this and wondering if you should shop here, you shouldn’t!
5 March 2025
Reply from Raymour & Flanigan - Warwick
Hello Kalm,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your table orders. This is not the level of service we strive to provide, and we understand how disappointing this must have been for you.
We are committed to improving our processes and ensuring that situations like this do not happen in the future. Your feedback is invaluable in helping us address these issues. We would like to look into this matter further and see how we can make things right.
Please each out to our customer care team at rfcare@raymourflanigan.com so we can assist you further. We appreciate your patience and hope to have the opportunity to restore your confidence in our store.
Thank you again for your feedback.
Sincerely,
The Raymour & Flanigan Team
Shawn Cundy went above & beyond to make…
Shawn Cundy went above & beyond to make sure we were happy with our purchase. He is professional, courteous & knowledgeable. Would highly recommend him!
28 February 2025
Reply from Raymour & Flanigan - Warwick
Hello Stacie,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Shawn Cundy. It's great to know that his professionalism, courtesy, and knowledge made your purchase experience exceptional. We truly appreciate your recommendation and are delighted to have you as a satisfied customer. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Warwick
Dear Sheldon,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had an "In and Out" service experience at Raymour & Flanigan Furniture and Mattress Store.
If you ever need anything else or have any questions, please feel free to reach out to us!
Warm regards,
The Raymour & Flanigan Team
David was so helpful and knowledgeable…
David was so helpful and knowledgeable and friendly.
18 February 2025
Reply from Raymour & Flanigan - Warwick
Hi Pam,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that David was able to provide you with such a helpful, knowledgeable, and friendly experience. Our team strives to offer the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
The repair tech was excellent
The repair tech was excellent. He was personable and professional and did the repair work quickly .
13 February 2025
Reply from Raymour & Flanigan - Warwick
Hello Jay,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our repair technician provided you with excellent service. It's wonderful to know that he was personable, professional, and efficient in completing the repair work. We strive to deliver the best service possible, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
We knew what we wanted and the sales…
We knew what we wanted and the sales representative, Robert Tront went with the flow and knew exactly how to help! We definitely appreciate him!!
21 January 2025
Reply from Raymour & Flanigan - Warwick
Hello Bob,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with our sales representative, Robert Tront. It's great to know that he was able to assist you effectively and make your shopping experience enjoyable. We truly appreciate your kind words and your perfect rating. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
I ordered the mattress on line…
I ordered the mattress on line yesterday. It was delivered today and the service was excellent! The men were pleasant, professional and truly cared about how the delivery experience was. I can’t wait to see how comfortable the mattress is!
20 January 2025
Reply from Raymour & Flanigan - Warwick
Hello Shannon Celeste,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your mattress delivery experience was excellent and that our team provided pleasant and professional service. It's always our goal to ensure our customers have a seamless and enjoyable experience.
We're excited for you to enjoy your new mattress and hope it brings you many nights of comfort and restful sleep. If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Sales people are so nice and…
Sales people are so nice and knowledgeable . Never rushed or pressure to purchase something. Went to two other furniture stores , your customer service was excellent
9 January 2025
Reply from Raymour & Flanigan - Warwick
Dear Michaela,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Sylva was able to assist you and make your visit enjoyable. Our team strives to provide excellent service, and it's wonderful to know that Sylva made a positive impression. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Small living room, big dreams.
Felix was great! Very patient with us. We wanted a sectional for our tiny misshapen living room. He knew the couch we wanted wouldn't work with the configuration we wanted which helped us narrow down our options.
13 December 2024
Reply from Raymour & Flanigan - Warwick
Hi Matt,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Felix was able to assist you in finding the perfect sectional for your living room. It's always our goal to ensure our customers find the best fit for their space, and we're glad Felix's patience and expertise made the process easier for you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new sectional!
Best regards,
Ashley F.
Raymour & Flanigan Customer Care Team
888-729-6687
Great service but I was hoping &…
Great service but I was hoping & expecting a greater sales!!
30 November 2024
Reply from Raymour & Flanigan - Warwick
Hi Ana,
Thank you for taking the time to share your feedback! We're glad to hear that you enjoyed our service. We always strive to provide the best deals possible, and we appreciate your input on our sales. Your comments help us improve, and we hope to serve you even better in the future.
Best regards,
Raymour & Flanigan Team
LLuckily, I went in knowing exactly what I was buying
For a change I went in knowing exactly what I was buying. The associate was able to handle the purchase and schedule delivery in a few moments and delivery will be soon.
25 November 2024
Reply from Raymour & Flanigan - Warwick
Hi Jay,
Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was smooth and efficient. It's great to know that our associate could assist you quickly and effectively. We look forward to delivering your new furniture soon. If you need anything else, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Warwick
Hi Darlene,
Thank you so much for your wonderful review! We're thrilled to hear that Felix provided you with excellent service. We aim to ensure every customer has a positive experience, and it's great to know Felix took good care of you. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Our salesman Joseph was very helpful!
17 November 2024
Reply from Raymour & Flanigan - Warwick
Dear Judy,
Thank you so much for your wonderful review! We're thrilled to hear that Joseph was able to assist you effectively. Your satisfaction is our top priority, and it's great to know that Joseph made your experience a positive one. We look forward to serving you again in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
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