Rob Wilson was an excellent agent. He was very polite, attentive and able to meet all my requirements. Even after placing my order, I realized that I had made a mistake and to change the size of my ma... See more
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Just everything abt your Company from the minute entering the showroom and being greeted right away by Robin who exceeded our expectations as she was pleasant and personable. She was very knowle... See more
We first visited about a week ago, looking for a nw couch. Lisa Seely was very helpful, making suggestions without being "pushy" as some salespeople are. We returned yesterday and specifically asked... See more
I attempted to place an order by phone to the Waterford R&F store, but failed when filling out my requested financial information online. When I clicked on “terms and conditions” to read them l could... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
917 Hartford Turnpike, 6385, Waterford, CT, United States
- 8604373684
4.7
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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We have always experienced the most…
We have always experienced the most helpful and courteous service with our furniture shopping at this store. From demonstration of product, if necessary, to delivery. The quality of the furniture is excellent!!!! We recommend this store to anyone looking for a great shopping experience and long lasting furniture!!!!! And yes, do tip the delivery personnel. They are experienced, efficient, courteous, willing to assist arranging your purchase to your needs. Very important to us senior citizens❣️❣️❣️❣️❣️❣️
10 September 2024
Unprompted review
Reply from Raymour & Flanigan - Waterford
Thank you so much, Elaine, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Bob was very helpful and easy to work…
Bob was very helpful and easy to work with. He did his homework for us and found exactly what we were looking for!
9 October 2024
Reply from Raymour & Flanigan - Waterford
Thank you so much for your review, Lisa! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Please with the company.
I was very pleased with the way my return was handled. The manager couldn't have been more pleasant or helpful. I will continue doing business with Raymour and Flanagan.
5 October 2024
Reply from Raymour & Flanigan - Waterford
Dear Barbara,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our manager was able to assist you in such a pleasant and helpful manner. Your continued business means a lot to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Great experience!
We came into R&F knowing what we wanted, the Stearns & Foster Ultra Firm King mattress. Rob Wilson introduced himself and was wonderfully personable and professional. He showed us options but didn’t try to steer us in another direction as some sales personnel may have done. He was knowledgeable, good natured and very efficient. We joked that our sale may have been the quickest sale on record so hope there’s an award for Rob for that! If we are furniture shopping at R&F in the future we will give Rob a call. We also gave 5 stars to the delivery guys who were prompt, courteous, and professional — our mattress was delivered the next day. Overall a truly great experience!
27 September 2024
Reply from Raymour & Flanigan - Waterford
Hi Gary,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesperson. Providing excellent service is something we strive for, and it's great to know we hit the mark for you. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Linda
Linda, she’s always such a wonderful person to work with! and a great selection of products that they carry. always leave with something!!😀
27 August 2024
Reply from Raymour & Flanigan - Waterford
Hi Kathy,
Thank you so much for your glowing review! We're thrilled to hear that Linda has made your shopping experience enjoyable. It's wonderful to know that our product selection continues to meet your needs. We look forward to welcoming you back to the store soon!
Best regards,
The Raymour & Flanigan Team
Azza and everyone I encountered in the…
Azza and everyone I encountered in the store provide excellent service.
21 August 2024
Reply from Raymour & Flanigan - Waterford
Dear NordVPN Customer,
Thank you so much for your wonderful review! We're thrilled to hear that Azza and our team provided you with excellent service. We strive to create a positive and helpful experience for all our customers, and it's great to know we succeeded during your visit. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Waterford
Dear Shellie,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you appreciated the low-pressure approach of our associate. Our goal is to provide a comfortable and enjoyable shopping experience for all our customers. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
shipping delivering cost to much you…
shipping delivering cost to much you take average with 5 to 10 deliveries on a truck in one day so i think that not fair at all
13 July 2024
Rob was very helpful and inviting
Rob was very helpful and inviting. I had a terrific experience
7 July 2024
Reply from Raymour & Flanigan - Waterford
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
I had purchased a living room sofa and…
I had purchased a living room sofa and I love it so I looked into a bedroom set and hopefully I will love that too
3 July 2024
Reply from Raymour & Flanigan - Waterford
Hello Sandra Scavetta Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Just the Right Amount of Presence
Rob was professional, friendly, knowledgeable, and attentive. He answered all of my questions. He didn’t make me feel like he was hovering while I looked around and was close by when I needed to ask him something. He was patient throughout the process.
29 June 2024
Reply from Raymour & Flanigan - Waterford
Thank you so much, Julie, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Nice selection
Nice selection. Salesman, Robert Pellerin, allowed us to browse but was helpful when needed.
6 June 2024
Reply from Raymour & Flanigan - Waterford
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great buying experience!
My sales and customer service representatives were knowlegible, efficient. I had a great experpetience.
3 June 2024
Reply from Raymour & Flanigan - Waterford
Hello Cynthia Thomas! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Every from salesman (Paul) to office…
Every from salesman (Paul) to office staff were excellent with only concerns with no pessure
30 May 2024
Reply from Raymour & Flanigan - Waterford
Hello David Harding We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
V was an excellent salesperson
V was an excellent salesperson. She could read that I didn't want sales pressure and was in the beginning stages of looking. She kindly pointed the styles out to me and then checked in one more time as I checked out the furniture.
For me this worked well
28 May 2024
Reply from Raymour & Flanigan - Waterford
Hello Kristine Holohan! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
I was able to purchase the item…
I was able to purchase the item quickly. I used the Chat Box and met Rob Wilson - who helped confirm a few things including the delivery date.
21 May 2024
Reply from Raymour & Flanigan - Waterford
Thank you, Robert, for taking the time to leave a review. We're so happy to hear that you had a great online shopping experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
When we walked in we were greeted
When we walked in we were greeted. I told the associate what I was looking for, she showed us several options we bought a new recliner. It was very simple
11 May 2024
Reply from Raymour & Flanigan - Waterford
Hello Judy Avery! Thank you for your feedback. Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
The sales pro helped me get ready for a…
The sales pro helped me get ready for a new Stearns and Foster mattress, by setting up a financial site.
every appreciated.
10 May 2024
Reply from Raymour & Flanigan - Waterford
Thank you so much for your review, Sondra! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Great Experience
It was a great experience. We were greeted once we entered the store and the sales associate was very accommodating and led us to purchasing a mattress that was right for us. Very pleased with the whole experience.
2 May 2024
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