Rob Wilson was an excellent agent. He was very polite, attentive and able to meet all my requirements. Even after placing my order, I realized that I had made a mistake and to change the size of my ma... See more
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Just everything abt your Company from the minute entering the showroom and being greeted right away by Robin who exceeded our expectations as she was pleasant and personable. She was very knowle... See more
We first visited about a week ago, looking for a nw couch. Lisa Seely was very helpful, making suggestions without being "pushy" as some salespeople are. We returned yesterday and specifically asked... See more
I attempted to place an order by phone to the Waterford R&F store, but failed when filling out my requested financial information online. When I clicked on “terms and conditions” to read them l could... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
917 Hartford Turnpike, 6385, Waterford, CT, United States
- 8604373684
4.7
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The website was easy to use
The website was easy to use; and it was easy to find the mattress I wanted.
25 February 2023
Great experience
People are friendly and patient when we were having a hard time deciding. Didn’t feel pressured.
18 February 2023
Sales rep knew the furniture well and…
Sales rep knew the furniture well and was very pleasant. There was no rush to complete the sale.
12 February 2023
Anderson was very helpful and patient.
2 February 2023
Reply from Raymour & Flanigan - Waterford
Thank you for taking the time to leave a review, Kathy! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.
Meeting Paul wasn’t what I expected at…
Meeting Paul wasn’t what I expected at all, I was ready for a typical salesman, but he was an honest down to earth guy. He wasn’t pushy at all, he was polite and friendly and made our experience great. I’ll definitely recommend your store and tell them to definitely ask for Paul. Thank you and please pass on my regards to Paul, you definitely need to keep him around!!
31 January 2023
Reply from Raymour & Flanigan - Waterford
Thank you for taking the time to leave this review! We are thrilled to hear that Paul exceeded your expectations and provided you with a great experience. We will definitely pass along your kind words to him, and we look forward to seeing you again soon! -Jeff V.
Stephann aand Linda were very helpful…
Stephann aand Linda were very helpful in my putting together my new living room.
Thank you
Jennifer Latz
20 January 2023
Reply from Raymour & Flanigan - Waterford
Thank you for leaving a review, Jennifer! We're happy to hear that our team was able to assist you in putting together your new living room. We appreciate your kind words and hope that you enjoy your new space! -Jeff V.
Great rep makes the difference!
Robert J Wilson was the representative who helped me with making sure I got the product I wanted, purchase and arranging delivery. All by chat and email. He was professional, efficient and communicated well by chat and email. It was great.
19 January 2023
Reply from Raymour & Flanigan - Waterford
Thank you for leaving a review! We are glad to hear that your salesman provided you with professional and efficient service. We will make sure to pass on the positive feedback to him. If you ever need anything in the future, please don't hesitate to reach out. -Jeff V.
Eric was super helpful and patient as I…
Eric was super helpful and patient as I made my decision on what dresser to buy. Checking out was easy and getting all the delivery details upfront was very helpful. Thanks R&F!
5 January 2023
Reply from Raymour & Flanigan - Waterford
Thank you for taking the time to leave a review, BFJ! We're happy to hear that your sales associate was helpful and patient!! Enjoy your new furniture. -Jeff V.
Great experience! Paul was so polite and not pushed and full of ideas.
Paul was very pleasant and not pushy and plenty of great ideas as to what we were looking for. Thank you Paul.
27 November 2022
Reply from Raymour & Flanigan - Waterford
Thank you Jamesfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Waterford
Thank you Dougfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.
Great experience. Very accommodating. Very efficiently run.
I would highly recommend Waterford CT Raymour and Flanagan.
9 November 2022
Reply from Raymour & Flanigan - Waterford
Thank you Customer Tom T for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.
The sales man was an excellent…
The sales man was an excellent representative of your organization. Made the process a delight.
19 October 2022
Reply from Raymour & Flanigan - Waterford
Thank you for your review, Dorothy! We really appreciate you taking the time out to share your experience with us!! Enjoy your new furniture. -Jeff V.
Quick friendly service
Your was helpful, friendly and were able to quickly help me order the bed frame I needed. Thanks
17 October 2022
Reply from Raymour & Flanigan - Waterford
Thank you George Grabel for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.
The sales person was very helpful and I…
The sales person was very helpful and I was able to complete my purchase within no time.
8 October 2022
Reply from Raymour & Flanigan - Waterford
Hi customer,Thank you for your excellent review! We're happy to hear your sales person was helpful and efficient!! Enjoy your new furniture. -Jeff V.
GREAT SHOPPING EXPERIENCE!!
I'd recently browsed the RF website looking for specific items, while I found some gorgeous pieces that interest me, I needed something specific...Submitted my request via chat & actually got exactly what I wanted.The representative was very helpful/understanding/courteous/professional...Needless to say, I'll be shopping @RF in the near future.
29 September 2022
Reply from Raymour & Flanigan - Waterford
Faith, we're glad to hear that you had a great experience online!! Enjoy your new furniture. -Jeff V.
Stefan was amazing!
Stefan was amazing!! He wasn’t pushy but was available to us whenever we had a question.
10 September 2022
Reply from Raymour & Flanigan - Waterford
Thank you JOANNE AMARAL for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Waterford
Thank you Tyler for your review. We're glad to hear our team was helpful and you found what you were looking for!! Enjoy your new furniture. -Jeff V.
AZZA WAS THE ULTIMATE PROFESSIONAL AND…
AZZA WAS THE ULTIMATE PROFESSIONAL AND HELPFUL TO ME IN SOME DECISIONS MADE.
I appreciated the promptness of contacts.
24 August 2022
Reply from Raymour & Flanigan - Waterford
Thank you Elaine Tyler for your review. It's great to hear that your sales person was exceptional! Enjoy your new furniture. -Jeff V.
Working with this company has been a
Working with this company has been a disaster. For 5 and a half months I’ve been trying to get my bunk bed set installed properly. Wrong assembly, missing parts. Five 3 hour car rides up to the bed location to meet delivery teams who have come up empty handed. Still not fixed. Was told they would do a complete swap out. Arrived with an incomplete set of parts. If anyone in this company reads this feedback and cares at all, please contact me.
17 August 2022
Reply from Raymour & Flanigan - Waterford
We are very sorry to hear about your experience Mike. We'd like to talk with you. Please email your order details to rfcare@raymourflanigan.com and a customer care manager will reach out to you asap. -Jeff V.
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