Jacob Rutigliano was the person I worked with in Dec and I requested him yesterday when we went to purchase a new mattress. He was very knowledgeable and not pushy. This was the Watertown ny store. He... See more
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The sales rep was there when I wanted her to be and not hovering around when I didn't want them to be. I asked about certain furnishings, she pointed out to me where they were, and then I was able to... See more
Company replied
It’s real simple Jacob was what made our experience awesome. He gave us time wonder around and look at everything and then when we were ready to get information and prices on the things we picked out... See more
My experience with purchasing a purple 4 mattress was absolutely awesome !!! The Sales Representative was amazing, She went over everything and helped me so much and I was so thankful for that !! Su... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1125 Arsenal Street, 13601, Watertown, NY, United States
- 3157880599
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Becky made our whole experience!
Becky was great to work with. She made herself available to us without hovering. Her product knowledge was a huge plus and she efficiently answered all of our questions.
9 September 2024
Reply from Raymour & Flanigan - Watertown
Dear Kristin,
Thank you so much for your wonderful review! We're thrilled to hear that Becky provided you with such a positive experience. It's great to know that her product knowledge and approach made your visit enjoyable. We appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Pleasant experience
The staff was friendly and informative. Tobi Newcombe was fantastic. She was not pushy but made herself available when we needed help.
8 September 2024
Reply from Raymour & Flanigan - Watertown
Hi Tim,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our staff, especially with Tobi Newcombe. It's great to know that she was able to assist you without being pushy. We strive to provide a welcoming and helpful environment for all our customers. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Watertown
Hi Joe,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our sales team. Providing helpful, knowledgeable, and friendly service is our top priority, and it's great to know we met your expectations. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Mr Bailey was very helpful and did not…
Mr Bailey was very helpful and did not pressure us as we shopped. We were unaware of your sale until we came into the store. Maybe advertise more?? We also reside in the Albany area and did not notice any advertising about the sale.
28 July 2024
Reply from Raymour & Flanigan - Watertown
Dear Paula,
Thank you for taking the time to share your experience with us! We're thrilled to hear that Mr. Bailey provided you with helpful and pressure-free assistance during your visit. Your feedback about our advertising is greatly appreciated, and we will certainly take it into consideration as we plan future promotions. We're glad you discovered our sale and hope you enjoy your new furniture. If you have any further suggestions or need assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
They were nice and had a plan
They were nice and had a plan - result was my new table assembled and all debris cleared away - awesome experience!
21 July 2024
Reply from Raymour & Flanigan - Watertown
Hi Alfred,
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with us and that your new table was assembled to your satisfaction. It's great to know that our team was able to meet your expectations by being nice and organized. We hope you enjoy your new table for many years to come!
Best regards,
The Raymour & Flanigan Team
The wonderful selection you had
The wonderful selection you had, made it easy to decide. Also Toni was very very helpful, looking forward to doing business with her again
7 July 2024
Reply from Raymour & Flanigan - Watertown
Hello SJANNA REDSICKER! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Customer Service always the best!
7 July 2024
Reply from Raymour & Flanigan - Watertown
Hello Mark Eisloeffel! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
I was messaged the time of delivery and…
I was messaged the time of delivery and could track the delivery truck. My bed was set up quickly and all packing was removed. The delivery people were professional.
30 May 2024
Reply from Raymour & Flanigan - Watertown
Hello Patricia Scott! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Easy to find the furniture that suits…
Easy to find the furniture that suits my daughters new home. Salesperson was friendly and helpful.
28 May 2024
Reply from Raymour & Flanigan - Watertown
Hello Mary Shawcross Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Knowledgable
Knowledgable, friendly and professional customer service without being overbearing.
Always a great selection of different styles.
22 May 2024
Reply from Raymour & Flanigan - Watertown
Hello Gretchen! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Super Service
Our salesperson, Tobi Newcombe, was friendly, professional and knowledgeable. She spent sufficient time with us so we could make a well-informed decision. The store is so beautiful with a great selection. The Friends and Family Program combined with the 12-month interest free financing made our choice of stores and product very easy. We will recommend Raymour & Flanigan to others and will return to this same store for future purchases.
22 April 2024
Reply from Raymour & Flanigan - Watertown
Hello Dan Guerton! Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
I ordered a vanity online and entered…
I ordered a vanity online and entered the wrong address. I called RF yesterday to see if someone could correct my address error. The nice woman I spoke with corrected it immediately. Best service ever! Thank you!!
23 April 2024
Reply from Raymour & Flanigan - Watertown
Thank you so much, Deborah, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
The sales rep was fantastic and…
The sales rep was fantastic and recommended a better pillow. He was very courteous. Great Customer Service which is hard to find these days.
11 April 2024
Becky was super helpful and…
Becky was super helpful and informative! Very nice! Thank you.
24 March 2024
Reply from Raymour & Flanigan - Watertown
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Found what I was looking for easily online!
There was a nice slection and narrowing the categories to exactly what I was looking for was so easy. I have been a customer of Raymour and Flanigan in the past and I can trust that their furniture is of the best quality at a price I can afford without having to go to the store. The website is fantastic!
24 March 2024
Reply from Raymour & Flanigan - Watertown
Thank you, Patricia, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
All Around Excellent
From Christopher to Kris and the person that checked me out, all were thorough and easy to speak with.
18 March 2024
Reply from Raymour & Flanigan - Watertown
Hello Robert Kuklinca! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
No pressure shopping
We had a chance to look around on our own without any pressure from the sales person until we had questions and then he was very helpful.
29 February 2024
Reply from Raymour & Flanigan - Watertown
Thank you so much, Ricky, for taking the time to leave a review and for your kind words. We're so happy to hear that our staff provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Amazing customer service
I did have some trouble navigating your website but one quick phone call to our local store fixed that ... so nice but what made it great was our delivery. Ryan? I think thats his name but so curtious and kind. I will do business with you again. Thank you
9 February 2024
Reply from Raymour & Flanigan - Watertown
Hello Lisa Paul! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
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