I had a chat online with a rep who said the item I was interested in was in stock and that he would meet me at the store the following, gave me the hours he would be there. When I showed up the next d... See more
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See what reviewers are saying
Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... See more
Angie did a great job helping us to find what we were looking for. She was knowledgeable and pleasant and efficient.
Our Salesperson, John Salhab, was great. He left us alone to browse and talk and look at everything without any pressure. He came around only to ask if we had any additional questions or needed help... See more
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Children's Furniture Shop
- Homewares Shop
- Interior designer
- Mattress Shop
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4545 Transit Road, 14221, Williamsville, NY, United States
- 7168175396
4.5
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent sales rep!
I was welcomed by a wonderful sales rep named Chris. He helped me find exactly what I was looking for which was a leather sofa with automated recliners. We went through many different ones until he found exactly what I wanted. He made purchase, financing and delivery date seamless. I highly recommend him if you go to his store.
14 January 2026
Unprompted review
Pleasant and professional.
28 September 2025
Our salesman
Our salesman, Hendricks was lacking customer Service. I had to call him because of a delivery conflict, instead of returning my call, he texted me and didn’t identify who he was. I’m glad it wasn’t an urgent matter. The chair I purchased, however, is solid. Good quality !
21 September 2025
Sales Associate was very knowledgeable…
Sales Associate was very knowledgeable and friendly.
16 September 2025
Friendly staff
15 September 2025
Raymond was helpful and knowledgeable
Raymond was helpful and knowledgeable. We were able to get what we needed
6 September 2025
Great service and personal attention
30 August 2025
Reply from Raymour & Flanigan - Williamsville
Hello Antonio,
Thank you for sharing your experience with us! We're happy to hear that you liked our service and personal attention. Providing great customer service is our goal every day, and it's nice to know we met your expectations.
Your feedback is very important to us, and it encourages our team to keep giving the best experience to our customers. If there's anything else we can do for you, please let us know.
We look forward to seeing you again soon!
Best regards,
Raymour & Flanigan Customer Service Team
Reply from Raymour & Flanigan - Williamsville
Hello Customer,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our sales associate was knowledgeable and pleasant during your visit. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Showroom & Outlet soon!
Best regards,
The Raymour & Flanigan Team
salesperson
The salesperson spent quite a bit of time with me creating a kitchen set in the Canadel collection and gave me a price.
19 August 2025
Reply from Raymour & Flanigan - Williamsville
Hello Sharon,
Thank you for taking the time to share your experience with us! We're delighted to hear that our salesperson was able to assist you in creating a kitchen set from the Canadel collection. We strive to provide personalized service to each of our customers, and it's wonderful to know that you felt well taken care of.
If there's anything more we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Joseph Hernandez was very pleasant the…
Joseph Hernandez was very pleasant the moment I walked in, took his time explaining everything and was very polite and knowledgeable about the products.
10 August 2025
Reply from Raymour & Flanigan - Williamsville
Dear Patrick,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Joseph Hernandez made such a positive impression during your visit. Providing knowledgeable and courteous service is something we strive for, and it's wonderful to know that Joseph was able to assist you effectively.
Your feedback is incredibly valuable to us, and we are delighted that you had a pleasant experience at our showroom. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Salesperson was knowledgeable and…
Salesperson was knowledgeable and pleasant to work with.
3 August 2025
Reply from Raymour & Flanigan - Williamsville
Hello Gerald,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was knowledgeable and pleasant to work with. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan.
Best regards,
The Raymour & Flanigan Team
Salesperson was very nice
Salesperson was very nice. She showed us where to go for the recliner. She was around, but let us look around on our own which I appreciate!
21 July 2025
Reply from Raymour & Flanigan - Williamsville
Hello Deborah,
Thank you for taking the time to share your experience with us! We're delighted to hear that you had a positive visit and that our sales team was able to assist you while allowing you the space to explore on your own. We aim to provide a comfortable and enjoyable shopping experience for all our customers, and your feedback is greatly appreciated. If there's anything else we can do for you, please feel free to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Elyse was very helpful!!
11 July 2025
Reply from Raymour & Flanigan - Williamsville
Hello Mary,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Elyse was able to assist you effectively. Providing excellent customer service is our top priority, and it's wonderful to know that Elyse made a great impression. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
A Helping Hand
Our salesman was understanding of what exactly we were looking for, and so helpful in assisting us in our search.
8 July 2025
Reply from Raymour & Flanigan - Williamsville
Hi Carole,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our salesman was able to understand your needs and assist you effectively in your search for the perfect furniture. Your satisfaction is our top priority, and it's wonderful to know that we could meet your expectations.
We truly appreciate your feedback and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Showroom & Outlet
Reply from Raymour & Flanigan - Williamsville
Hello Dave,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received personal attention and that we were able to understand your situation. Providing exceptional service is our top priority, and your feedback is incredibly valuable to us.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Angie sales rep was very nice and…
Angie sales rep was very nice and helpful . Thank you
23 June 2025
Reply from Raymour & Flanigan - Williamsville
Hello Cheryl,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Angie was able to assist you and make your visit a pleasant one. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out!
Best,
The Raymour & Flanigan Team
Ovtavio was the best!
19 June 2025
Reply from Raymour & Flanigan - Williamsville
Hello JoAnne,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with Ovtavio. Our team takes great pride in providing excellent service, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Showroom & Outlet in the future!
Best regards,
The Raymour & Flanigan Team
Great Service Inspires Customer Loyalty!
The young man in chat with me was of great help after I had a disastrous delivery with another company. He got me what I needed, got it to me the next day, and fulfilled the promises that other company made to me but reneged on. R&F has a loyal customer for life now.
17 May 2025
Reply from Raymour & Flanigan - Williamsville
Dear Bridget Haines,
Thank you for sharing your experience with us! We are happy to hear that our team member was able to help you and turn a difficult situation around. It's great to know that we could meet your needs and keep our promises to you.
Your satisfaction is very important to us, and we truly appreciate your kind words. We are glad to have earned your loyalty and look forward to helping you again in the future.
If you need any more help or have questions, please feel free to reach out. Thank you for choosing Raymour & Flanigan!
Best regards,
Raymour & Flanigan Furniture and Mattress Showroom & Outlet
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