Rbhm Reviews 

218
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

RBHM were excellent in every way when they replaced a water heating system for my Mum. They were very patient with all our questions and gave good advice for a system that is far more appropriate than... See more

Rated 4 out of 5 stars

We needed a new boiler for a rented property. RBHM came and gave us a competitive quote, were very flexible regarding an installation date and kept us informed along the way. Henry (and Luke) did... See more

Rated 5 out of 5 stars

Rhm boiler intallations From initial phone call To survey To installation All carried out in three days (including shower) This company were true to their word Sending two highly skilled m... See more

Company replied

Rated 4 out of 5 stars

I'm very pleased I chose this local company for my new boiler (December 2023). Fast and no fuss quote, survey and installation within a few days. Excellent very competitive price with interest free p... See more

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4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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4.7

All reviews

(218)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Had a great experience getting our new boiler supplied and fitted by RBHM. I found them helpful and thoroughly professional throughout the whole process.
Ryan was great turning up bang on time and explaining exactly what was happening. He tidied up once the job was finished and everywhere was left nice and clean.
Also a big thank you to Paul for his excellent aftersales service. I'd be very happy to recommend this company and use them again

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service, would recommend

I needed a new boiler as my one broke and RBHM were recommended to me. The quotation process was quick and simple, with a variety of options to choose from, and the install went smoothly. The engineers arrived on time and were polite and friendly, got cracking on with the job and gave a thorough explanation of everything once it was all done. Very happy with the results and would definitely recommend.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Good service all round.

Engagement pre purchase was really helpful and professional. During the boiler and Hive install the engineer was really friendly, knowledgeable and efficient. Product delivered as expected and functionality explained well. Price was competitive and I have subsequently taken out a service plan to protect and extend the manufacturers warranty.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

New Heating System

We recently purchased a new boiler system from Rbhm.
Our whole experience, from the site survey to the installation, and commissioning, was a pleasure.
From phone conversations with various people in the office, to the installation carried out by Ben, and Nick, we could not have expected anything better.
They were punctual, tidy, and polite throughout.
Our installation was in a block of flats, and great care was taken to keep everywhere clean, and not annoy our neighbours.
No hesitation in recommending this company.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service for boiler cover

Appalling service for boiler cover. I was on the gold membership and I had a leak problem from the bathroom .
They sent two engineers none of them fixed the issue and the second engineer completely ruined my bathroom.
I downgraded the cover to bare minimum to keep the warranty. I just tried to book a service and was offered 29 of December which is totally unacceptable. That is nearly two months.
The install was ok although they got the wrong radiator sizes and all sorts of small issues. But for the boiler cover is not worth it.
After paying the whole year I m unable to get an acceptable date. Is not worth it so I ll be going to BG

“ Your service reminder was then sent out as normal in September, you responded in November to try and get booked in, the next available date we could offer you was in December.”

To comment on their comment is that the reminder was sent 30th of September and I called a month and a few days later. I still find it shocking not to have any available dates in 6 weeks for someone who already paid the cover.
In regards to booking services 6 months earlier than it was supposed to be back in June I didn’t find that to be ok as the previous boiler service was done in October the previous year.
And again The comment shows the lack of customer care! I called in November because I was working away! Not to “try” to book straight away! I think this company totally forgets who the customer is and I regret employing them for the install and for totally waisting my money on a cover when they don’t have the engineers to actually do the work.
Sadly this is very clear

9 November 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Good Afternoon,
Thank you for taking the time to provide your feedback, its only fair that we provide some context from RBHM's position. We did contact you in the summer to offer you the opportunity to bring your service forward as the diary gets booked up very quickly during the 'peak' winter months but you declined to take the offer. Your service reminder was then sent out as normal in September, you responded in November to try and get booked in, the next available date we could offer you was in December.
Regarding the bathroom, this isnt work that RBHM undertakes.
I am terribly sorry if you feel this has been a poor customer experience and that we have provided inadequate customer service. We wish you all the best.

Regards
RBHM

Rated 5 out of 5 stars

Quotation process was efficient

Quotation process was efficient. They had someone look at what we needed quickly and pricing was provided within hours.
The installation was completed when they said it would and was done with minimum fuss. All in all, a very pain-free process.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

New Boiler Installed

We had a new Worcester boiler installed at a price competitive to others . Good and prompt communication from Matt which made things much easier. Colin carried out the survey in good time and Rick installed it efficiently.
Documents posted as requested.
Happy and satisfied with the service .
Thank you RBHM

5 October 2023
Unprompted review
Rated 5 out of 5 stars

This brilliant company has restored our faith in plumbers - Thank you!

We were extremely pleased with the service given by RBHM Ltd when we needed our boiler replacing. Service was efficient and prompt. They communicated well regarding the work and Ryan, the staff member we dealt with was very charming and courteous!
RBHM has restored our faith in having plumbing work done, having previously used several bad tradespeople over the years!
Thank you so much

16 October 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Thank you so much for such a wonderful review :)

Rated 5 out of 5 stars

New Boiler

We had a new boiler fitted with RBHM. The whole process was excellent from start to finish.
Ryan arrived on time, was very courteous and friendly and did a great job.
Have already recommended them to several friends

9 October 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Thank you!

Rated 5 out of 5 stars

5 star give them a shout for boiler needs

Just had my boiler updated to a combi boiler the 2 guys we had were on time both days friendly and very tidy.
Done a great job of the install and kept me updated though the day how they were getting on
Will deff be using to service my boiler ona years time.
Best of all were alot cheaper then other quotes and the work done looks great thanks again

13 October 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Thank you Jonny!

Rated 5 out of 5 stars

Personalised and excellent service

Customer service is excellent. A representative came to my house prior to installation and talked me through the options.
On the day two young guys rocked up and did a cracking job. No radios, no breaks just got on with it and explained how it all works.

4 October 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Thank you for taking the time to leave such a positive review, i will make sure the engineers receive your high praise!

Rated 5 out of 5 stars

New boiler and cyclinder

Had my boiler and cylinder replaced by RBHM. Very impressed with the fees and service! Came to survey my property within 24 hours and whole job complete within 2 weeks. Very friendly - on hand to answer all my questions, and installation was superb. I'd definitely highly recommend them.

29 September 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Thank you so much for taking the time to leave such a positive review. We greatly appreciate it and i will pass it on to the team.

Rated 5 out of 5 stars

Very positive experience

Very positive experience. The installer was very personable, explained everything on completion. I would definitely recommend RBHM.

29 September 2023
Unprompted review
Rbhm logo

Reply from Rbhm

Thank you Nick, we really appreciate your positive comments

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