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RBOUTIQUE.COM Reviews 260

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Can’t fault a single thing, because everything, and I mean everything was perfect. This was my first time using RBOUTIQUE and I very much doubt it’ll be my last. Whenever one buys from a new compa... See more

Company replied

Rated 5 out of 5 stars

Great experience! Bought some sandals to be sent to England, as I couldn’t find this model anywhere else plus the price was great, as they were on sale. They were dispatched on Monday and to my pleasa... See more

Company replied

Rated 5 out of 5 stars

La mia transazione è andata benissimo! La spedizione è stata veloce e l'imballaggio è stato perfetto. Sono molto contenta! My transaction went very well. No problems at all. I received my order qu... See more

Company replied

Rated 5 out of 5 stars

Great and fast service during entire process; Customer service replied within 1-2 hours on all my questions. Purchased item exactly as described and picture shows. Parcel arrived within 5 days at my d... See more

Company replied

Company details

  1. Fashion accessories shop
  2. Bag shop
  3. Boutique
  4. Children's clothes shop
  5. Clothing Shop
  6. Shoe shop

Written by the company

Rboutique.com represents the digital window on the Ratti Boutique world, an eighty years old entrepreneurial reality in the fashion luxury industry, considered one of the most important multibrand retailer of the national and international scenery. With two Italy stores, in Pesaro and Bologna, Ratti is today led by the businesswoman Silvana and Matilde Ratti, who built the company strong identity and history with passion and dedication, representing the perfect combination of heritage and innovation in the retail area. Ratti Boutique and Rboutique.com can count on a selection of more than 200 brands, including the most illustrious luxury maison and the most talented emerging designer. Our selection, result of an accurate research by our young professional buyer team, includes man, woman and kids clothing, footwear and accessories and a refined lifestyle and homeware collection. The complete satisfacion of customer and an online and offline gratifying shopping experience are our aim.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

260 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(260)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for fast shipping,I got the…

Thank you for fast shipping,I got the top and it’s amazing thank you

23 June 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Galit,

thank you for your feedback!
We are pleased to know that you enjoyed our service.
Remaining at disposal for any future request!

Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Great experience

Great experience! Bought some sandals to be sent to England, as I couldn’t find this model anywhere else plus the price was great, as they were on sale. They were dispatched on Monday and to my pleasant surprise they arrived to England next day Tuesday! Beautiful shoes and packed safely. It was my first time buying but for sure I’ll be coming back again, thank you very much for your outstanding service!

23 June 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Marta,

thank you so much for taking the time to write this review.
Waiting for you soon on RBOUTIQUE.COM!

Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Thanks for easy and fast service

Great and fast service during entire process; Customer service replied within 1-2 hours on all my questions. Purchased item exactly as described and picture shows. Parcel arrived within 5 days at my door safe packed for international transport. Thank you...

17 June 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Dragan,

thank you so much for your review, we are pleased that our service has satisfied you!
We remain at disposal for any future request.


Regards,
Customer Service
RBoutique.com

Rated 1 out of 5 stars

I have placed 2 orders

I have placed 2 orders. One on June 12 the other on June 14th. I received an email that my order was received and that's it. No other communication at all. There is no way to track what I ordered. I have emailed twice. I will be contacting my credit card company.

12 June 2025
Unprompted review
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Renee,

we do not have any order with your name and reference. Furthermore, we did not receive any e-mail.
We are sorry for your inconvenience, but we can not help you.

Regards,
Customer Service
RBoutique.com

Rated 4 out of 5 stars

Fast delivery and perfect packaging

Fast delivery and perfect packaging, but I’d rather be able to choose a different carrier than FedEx, which is a bit inconvenient in Germany.

9 June 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Sophia,

thank you for taking the time to write this review!
We remain at disposal for any future request, keeping improving our service.


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

perfect experience

perfect experience! great customer service, fast shipping, good pricing, I was highly impressed and I strongly recommend RBOUTIQUE!

26 May 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Chryssa,

thank you for taking the time to give us your feedback!
We are pleased that our service has satisfied you!
Remaining at disposal for any future request.


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Excellent company

Excellent company i made mistake on size and they refunded me straight away as didn't have the one i wanted in stock would definitely recommend this company after sales was excellent
Will definitely buy from this company again

9 June 2025
Unprompted review
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Ean,

thank you so much for your review.
Waiting for you soon on RBoutique.com!


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great product...would highly recommend 👌

29 May 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Nicholas,

thank you so much for your feedback,
we are pleased that our service has satisfied you!
We remain at disposal for any future request.


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Chic bag

Nice leather and nice, simple form. Spacious for every day use. You can make the strap longer but I wish you could also make it shorter. Shipping was pretty fast and good packaging.

25 May 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Maria,

thank you for taking the time to give us your feedback!

Waiting for you soon on RBOUTIQUE.COM!


Regards,
Customer Service
RBoutique.com

Rated 1 out of 5 stars

They sent me a pair with multiple nicks…

They sent me a pair with multiple nicks on the sneakers.

19 May 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Customer,

we apologize for the inconvenience.
We provided to give you all the instructions to make a return.
We will refund you, once the package will be delivered at our warehouse.
Thank you for your feedback, we will continue to work to improve our service.

Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Beautiful bathing suit

Beautiful bathing suit.
Thank you, very much.

8 May 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Customer,

thank you for your feedback,
we are pleased that our service has satisfied you.
Waiting for you soon on RBoutique.com!


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Quick and reliable.

10 March 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Customer,

thank you for your review,
we are pleased that our service has satisfied you!
Waiting for you soon on RBOUTIQUE.COM


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Hell ya

Good service, beat up shipping box. Still got to me quick.

26 February 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Customer,

thank you for your review,
we are pleased that our service has satisfied you!
We remain at disposal for any future request.


Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

La mia transazione è andata benissimo

La mia transazione è andata benissimo! La spedizione è stata veloce e l'imballaggio è stato perfetto. Sono molto contenta!

My transaction went very well. No problems at all. I received my order quickly. It was packed well. I’m very happy with my purchase.

19 February 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Gentile Stella,

grazie per aver condiviso la sua esperienza con noi!
Siamo lieti di sapere che il nostro servizio l'abbia soddisfatta.
Restiamo a disposizione per eventuali richieste future.

Saluti,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Best service

Best service ! Love my scarves 🩷

20 February 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Customer,

thank you for your review!
Waiting for you soon on RBOUTIQUE.COM!

Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

great variety

great variety, prompt service!

10 February 2025
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Anja,

thank you for your feedback,
we are pleased that our service has satisfied you.
Waiting for you soon on RBOUTIQUE.COM!

Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Incredible experience

Incredible experience. My wife wanted a Zanellato bag that was sold out on Zanellato.com,and I needed to find someone trustworthy to order the bag from.

After looking over a couple options of where to purchase this specific bag (Medium Postina in Denim/Leather), I came across RBoutique.com.

As the company was new to me, I did a little research and found that they have brick and mortar boutique stores in Italy and learned the story of the founders and the family business (The R in Rboutique stands for Ratti).

All of that being said. After ordering, I received confirmation immediately, and shipping information the next day. I received the handbag a day later (2.5 days after ordering! internationally shipped!)

Just an incredible experience from start to end.

Oh, and I didn’t even mention that I reached out to ask questions about the product and they responded quickly (within 24 hours). Again, I’m in the US and they are running stores over in an Italy and still made time to communicate with me in a very timely manner.

I couldn’t be more impressed, and would recommend these fashion curators to anyone.

13 February 2025
Unprompted review
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Customer,

thank you so much for your review!
We are pleased that our service has satisfied you .
We remain completely at disposal for any future request!

Regards,
Customer Service
RBoutique.com

Rated 5 out of 5 stars

Excellent experience

Excellent experience!
Beyond all expectations.

21 January 2025
Unprompted review
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Nestore,

thank you for your feedback,
we are pleased that our service has satisfied you .
We remain at disposal for any future requests!

Regards,
Customer Service
RBoutique.com

Rated 1 out of 5 stars

I have seven charges on my checking…

I have seven charges on my checking account starting in Nov. and ending in Dec. for $ 8.73 weekly. I had to cancel my bank card to stop these charges. Don't know who you are and what kind of company you are. I did not authorize this weekly charge. Can u pass this email to the proper department. I am disputing this with my bank. I wish a refund. Never put me back on your account. Mary Zook-Fisher

2 November 2024
Unprompted review
RBOUTIQUE.COM logo

Reply from RBOUTIQUE.COM

Dear Mary,
we have no record of an order with your name on it.
Also, we do not have any kind of paid subscription service.
Therefore, we are unable to give you further information about this.
However, you can contact us for further details at this e-mail address: customerservice@rboutique.com

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